Over 400,000 watches covered by Chrono24 Buyer Protection

SwissIce

Trusted Seller since 2018
Watches sold with Buyer Protection: 659

4.8 out of 5 stars  |  Reviews: 424

Detailed explanation of ratings 

 4.9
Shipping
 4.8
Item description
 4.8
Communication
96% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by ILIA S. from on 29. December 2021


Audemars Piguet ...

Shipping
Item description
Communication

Buyer's comment:

The picture was blurred and I expected the leather strap I purchased to be in better condition.

Dealer's comment:

Hello Sir, I just read your review and I want to apologize for your recent experience. I am Amy From Swiss Ice, Customer Happiness Manager, I convey my sincerest apologies.

Review by ven m. from on 25. August 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you for your business!!

Review by Ioannis D. from on 08. June 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

After my credit card payment, the seller told me that the item sold on eBay and has been dispatched the previous day to the customer. ??? He offers me an alternative item at the same price and fast delivery. I had accepted the offer to avoid the hassle, but the item I had received was definitely not the one I was looking for.

Dealer's comment:

“We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”

Review by william v. from on 01. September 2020


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Bracelet was not the same as shown on the picture and have asked explanation from dealer. Dealer replied he used stock pictures as he sells so many bracelets. I prefer to see the pics of the actual object for sale since it's a used product. A second message did not get a reply from dealer.

Review by Orangzeb S. from on 26. May 2020


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Bad experience unprofessional, I bought the bezel , but the dealer deliberately sent the damaged one , I asked to him why did you do it , giving an excuse he sold it on eBay , so why did you sent me the damaged one the then giving me $150.00 discount I asked him I am not here for discount . Wasted my time and the return shipping cost . Please if you got the order for the product which you have advertised you should send the same one . Quiet few people have complained about the same issue. Hope you will understand from your mistake next time. Thank you

Order canceled

Review by Rachid C. from on 02. April 2020


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by qiang C. from on 17. September 2018


Hublot ...

Shipping
Item description
Communication

Buyer's comment:

the dealer.

Dealer's comment:

Hello, I believe my shipping was 5 stars because I sent the package overnight to you free of charge. And when you returned the watch I sent you a label free of charge as well. I also sent the money back to your account the next day. I would appreciate if you can update your review with a better rating. I tried my best to make sure everything was done right for you. Thanks