Over 400,000 watches covered by Chrono24 Buyer Protection

WatchShopping.com Inc.

Trusted Seller since 2018
Watches sold with Buyer Protection: 5350

4.8 out of 5 stars  |  Reviews: 3,231

Detailed explanation of ratings 

 4.8
Shipping
 4.9
Item description
 4.8
Communication
96% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Alfonso L. from on 10. April 2022


NOMOS ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Slow to ship and poor communication

Review by DPB from on 09. April 2022


Seiko ...

Shipping
Item description
Communication

Buyer's comment:

I expected this transaction to be simple and straight forward based on the listing and the questions that I asked the dealer before my purchase. The watch was new as described. I received the original box as described. I did not initially receive the original paperwork as described. Prior to making the purchase I specifically asked about the warranty card, date, and would I receive it. The warranty card was not delivered. as promised in our correspondence. In the end, I did get the warranty card and a booklet. From other listings I know there is more paperwork that comes from these watches. But once I got the warranty card and one booklet, I was willing to complete the transaction. Read the listing carefully. Ask specific questions and get specific answers. The dealer tried to avoid delivering what they described and promised. I got Chrono24 involved and the issue was soon remedied. I am impressed with Chrono24, they stepped in quickly. The dealer did send what I asked for but I had to force the issue. They did offer to cancel the transaction which was decent. The Chrono24 reviews seem to be good. The reviews I read about transactions with them directly (website), were not good. And those reviews of direct website transactions were descriptive of what I experienced. I did get prompt replies to my questions and concerns. Not every reply was good but they did stay in communication with me. I do not think I would buy from this dealer again. Making a purchase of this size online should be straight forward and easy. What is advertised should be delivered first time. And when specific questions are asked and commitments offered, I expect them to be met. The problems with the transaction caused me to question the watch but after time spent researching online and calls to the manufacturer I was satisfied with the authenticity of the watch. This was not the experience I expected.

Order canceled

Review by Frank from on 16. March 2022


Tudor ...

Communication

Buyer's comment:

Too much delay in shipment

Review by Hall G. from on 13. March 2022


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

This watch was listed in the morning at $110 less than their price later on the same day. Poor procedure? Also, for some unknown reason, they posted no picture of the watch.

Review by Michael from on 02. March 2022


Frederique Constant ...

Shipping
Item description
Communication

Buyer's comment:

The watch was as described and arrived safely, the issue was it was delayed from leaving the shipper for weeks. No real reason given either.

Order canceled

Review by James R. from on 13. February 2022


Girard Perregaux ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Order canceled

Review by Abdulkarim O. from on 08. February 2022


Zenith ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by Jeffrey V. from on 14. December 2021


Tudor ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Order canceled

Review by ROGER F. from on 11. December 2021


Longines ...

Communication

Buyer's comment:

Not happy that they waited 11 days after I have paid that the item is out-of-stock. It was in stock when I bought the item.

Review by Steve C. from on 29. October 2021


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

I received the watch I ordered, but it took the dealer 10 days to ship via ground shipping, which took another 4 days. The watch was professionally packed. While the dealer claimed to have the watch "in stock" when I ordered and paid, it looks to me more like the dealer sourced the watch internationally after I placed the order. (The dealer is in the US, I am in the US, and the watch came from an authorized Omega AD in Argentina). Every other dealer I have ever purchased from has shipped an "in stock" watch within 24-48 hours after the order was placed. I do think this should be disclosed in the dealer's Chrono24 ads, so potential purchasers know what to expect.

Review by Derrick G. from on 19. September 2021


Junghans ...

Shipping
Item description
Communication

Buyer's comment:

Shipping took MUCH longer than originally quoted. I was told the watch was In Stock and ready to ship. Over a week went by after placing my order and I found out they still did not have the watch In Stock yet, and that they were still awaiting its arrival so they could inspect it and ship it to me. The “Estimated Arrival Date” range came and went and the watch still hadn’t shipped. I had to send repeated messages to the seller, most of which went unanswered. I tried calling the phone number several times, and I only got through once. All the other times it went straight to voicemail. Eventually, I received the watch and I’m very happy with the watch itself. However, the process to receive it was far more of a hassle than it should be.

Review by Riad from on 24. July 2021


Breitling ...

Shipping
Item description
Communication

Buyer's comment:

Had to return the watch because it was sent with incomplete packaging material. Return process was smooth with Chron24 assistance.

Review by Vladislav V. from on 20. July 2021


Oris ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

had to wait a very long time and the watch came defective

Order canceled

Review by TONI G. from on 13. July 2021


Zenith ...

Communication

Buyer's comment:

bonjour, j'ai demandé dès les premières discussions si les documents étaient disponibles et les conditions étaient favorables. Après quelques négociations, un consensus a été trouvé. C'est au paiement final, je découvre que l'obtention de la garantie n'était pas possible. Merci de préciser les obligations pour l'achat d'une montre neuve. Désolé pour ma rétractation mais j'estime que lorsqu'une montre de ce renom est neuve, une certificat de garantie doit être obligatoire.

Review by Wael A. from on 21. June 2021


Bulgari ...

Shipping
Item description
Communication

Buyer's comment:

I do not recommend or trust to do business with them at all because their problem is that they aren’t clear in giving information at all only if you asked them they will reply, but if you didn’t asked you wouldn’t know. I bought a Bulgari watch from them as a new watch & after I made the money transaction & the paper work they requested me to provide (which for your info it took me around a month to provide it) I was surprised: 1. After I asked them about the warranty they replied that the warranty has only 6 months of its original two years warranty period although that it is stated in their watch description that the watch has a 2 to 3 years international warranty. 2. After a week from confirming receiving the money transfer & this is after a one month of waiting for their requested paper work I asked them when will they ship the watch I was surprised again for another delay that the box was defected & they have requested a new box for it which will take another week to provide. 3. After a long wait I received the watch in a slightly damaged watch box so no new box was provided as they promised. So in that case this is my recommendation you accept it or you don’t this is your choice.

Review by Alejandra S. from on 20. June 2021


Omega ...

Shipping
Item description
Communication

Buyer's comment:

The dealer shipped my Watch a week after the hay i was supposed to hace receredit; i made two attempts of comunicación, and no response from dealer.i would not recommend the dealer.

Review by Aaron H. from on 12. June 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Going to give this 3 stars. My issue was that I bought the watch from a US dealer. However they shipped the watch to me internationally from another continent. I specifically chose a US dealer as I live in Canada. No issue receiving the watch but they should disclose if the watch is going to be shipped internationally through several countries before you receive it. Seems a bit dubious.

Review by Roy G. from on 12. June 2021


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Although the communication, eventual purchase and overall experience was pleasant, the transaction was a little odd. I couldn't get pictures of the watch prior to purchase, but was told that the watch was with a supplier. The supplier turned out to be in Asia not in the US, leaving me pretty concerned after I had made the payment. Luckily everything turned out fine, but any potential purchasers should be aware of the fact that this dealer doesn't actually see some of the watches they deal with. I only wish that they had been more open regarding the location of the watch. The watch turned up out of the blue, having had no indication that the watch was in transit or had been despatched. Communication was great with the dealer, with prompt responses and questions being fully answered. Overall I was happy with how things turned out, but I would have maybe thought twice if I had known that they were not actually physically handling the watch they were selling.

Review by LLP from on 12. June 2021


Hublot ...

Shipping
Item description
Communication

Buyer's comment:

Article conforme (suis allé faire vérifier chez Hublot en faisant marquer la date de début de garantie) mais. Achat aux USA qui se traduit par un départ de Honk-Kong. Montre vendue assemblée puis livrée bracelet séparé (vis Hublot quand même très spécifiques). Certificat de garantie non rempli (origine Italie). Facture n'indique pas le numéro de série ni même le modèle de montre. De quoi avoir peur en recevant le colis. Soulagement après vérification chez Hublot d'où quelques étoiles quand même.

Order canceled

Review by Je-Sung Y. from on 30. May 2021


Seiko ...

Communication

Buyer's comment:

Watch was supposed to ship in 3-5 days, after a week and a half with no shipment I canceled,

Order canceled

Review by Dan M. from on 15. May 2021


Meistersinger ...

Communication

Buyer's comment:

Sold a watch that apparently had not been verified for quality before listing and didn't communicate any issue until I reached out to them for an update. My patience was exhausted after three weeks of them "trying" to find a replacement. Though there are many of this particular piece available elsewhere on the internet. Even after offering to accept a substitute from their own inventory they did little to accommodate any reasonable level of satisfaction. Very disappointing interaction to say the least.

Review by Zach from on 15. March 2021


Sinn ...

Shipping
Item description
Communication

Buyer's comment:

Not a good experience, they horribly mismanaged the shipping expectations and took weeks to even get me a tracking number. I was very frustrated, once I got tracking they did at least upgrade to overnight at their expense...but the process leading up was quite challenging.

Review by Mark T. from on 13. March 2021


Sinn ...

Shipping
Item description
Communication

Buyer's comment:

I emailed the Dealer prior to buying my watch. I was told that my watch would be shipped the day payment was made or the following day. My payment was made and then I waited and waited and waited. My watch was finally shipped almost 2 weeks after purchase. Apparently they had to wait for the watch to be shipped to them before they could in turn ship to me. I can understand that being the case but be honest with me UPFRONT. Don't tell me that my watch will be shipped that day or the next and then when I make my payment then put in an order to ship to the Dealer and then finally ship to the customer. My problem with this Dealer is that they lied to me instead of just being honest. I would have still bought the watch and would have known how long I will be waiting. Instead, they decided to not be truthful and force me to wait.

Review by Youcef Z. from on 09. March 2021


Emporio Armani ...

Item description

Buyer's comment:

Cette montre est moyen

Order canceled

Review by ABDULLAH KHLAIF A. from on 28. February 2021


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

Slow respond

Review by Steven N. from on 01. February 2021


Longines ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The watch is nice but packaging was dented buy the shipping service. The watch was in good shape but outer box was dented. Shipping was slow, communication was also slow. I would however buy from again because price was pretty fair. Cheers!

Order canceled

Review by Sean R. from on 30. January 2021


Hublot ...

Communication

Buyer's comment:

Somewhere between Dealer and Seller was a HUGE DISCONNECT. After my payment was received and verified i didn't hear a thing until i reached out to see when will i be receiving my order only to find out the Seller had NEVER acknowledged my order. I IMMEDIATELY asked for a refund

Review by Niall O. from on 24. January 2021


Tudor ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Order canceled

Review by Alexi C. from on 20. January 2021


TAG Heuer ...

Communication

Buyer's comment:

Fair communication, but shipment of purchase took longer than I expected. Three days after the expected shipment date I found my self having to cancel.

Review by A. H. from on 16. January 2021


Chopard ...

Shipping
Item description
Communication

Buyer's comment:

WatchShopping.com advertised this watch as 'full set' (complete with original box and original papers). They quickly agreed to my offer. It took about two weeks for the package to ship. It eventually arrived without the factory warrantee and exterior card box cover. The pandemic has affected all merchants so I have sympathy for everyone who has to work under difficult circumstances. Their safety comes first. The holiday period also played a part in the time it took to ship. I appreciated the speed and courtesy of communication with 3-4 members of the team during this time. However, for a purchase of this size I expect a product to be shipped complete as described. That was not the case here. When I asked for mediation and pointed out that the factory warrantee and outer box were missing, I received the former in a follow-up delivery but not the latter. The warrantee document was folded and scuffed. The watch itself appears to be in fine condition and good working shape. But having bought 12 watches in the last year, including six through Chrono24 from Japan, the Netherlands and Taiwan, etc., the experience with WatchShopping.com was one of the less satisfactory. My recommendation to them is to be more forthright about the status of a package and its contents. Knowing the condition of the warrantee card and the absence of the outer cover in advance would have allowed me to make a more informed decision.

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