Over 110,000 users from around the world give us 4.8/5 stars

The Sutor House

Trusted Seller since 2017
Watches sold with Buyer Protection: 343

4.9 out of 5 stars  |  Reviews: 292

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.8
Communication
96% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Michael W. from on 15. March 2022


Andersmann ...

Shipping
Item description
Communication

Buyer's comment:

PROS Shipping was fast Watch was in excellent condition (see below) CONS Dealer offered two of the same models in his listings. However, I was sent the piece I did not order. Opened dialogue for a return and was told that the seller would not pay for return shipping/insurance. Not only did I receive the wrong piece (which was missing an extra strap that was supposed to be included) I was expected to pay for return shipping. I kept the watch that was sent....didn't want to be out more than I already was. Poor business modeling and an ethical nightmare.

Dealer's comment:

I sent the wrong model…true. Buyer loved the watch but complained about the missing strap so I offered to buy a brand new strap & Brand new buckle form the manufacturer…Buyer declined so I offered a full refund. 2 days pass and Chrono24 contacts me and says the buyer is willing to keep the watch if I buy him 2 different Brand new straps and buckles in addition to the 2 that came with the watch…Otherwise he was going to leave poor feedback. I told Chrono24 that I will not be extorted and for buyer to send back the watch for a FULL refund. No contact since only to find out he is keeping the watch by reading this review.

Review by Georg V. from on 16. January 2022


Delma ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

THANK YOU FOR BUYING YOUR NEW WATCH FROM THE SUTOR HOUSE!!

Order canceled

Review by Felix N. from on 04. June 2021


Brand ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Order canceled

Review by TADANORI I. from on 04. June 2021


Steinhart ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by christoph m. from on 10. November 2020


Magrette ...

Shipping
Item description
Communication

Buyer's comment:

Sehr unfreundlich und unhöfllich

Dealer's comment:

Buyer refused delivery...refused to arrange to either be home or pick up shipment...buyer refused to be present after agreeing to buy watch and after I shipped. Cost me shipping to and from his residence. Stay away from him unless you are meeting in person. Terrible!

Review by Jeff Z. from on 29. April 2019


F.P.Journe ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

There was an unexpected scratch on the case that the pictures did not capture, besides that all is good with the transaction

Dealer's comment:

Thank you for purchasing your preowned watch from The Sutor House!