110,000 purchases with an "excellent" rating worldwide

Watch Philosophy

Watches sold with Buyer Protection: 522

4.9 out of 5 stars  |  Reviews: 391

Detailed explanation of ratings 

 4.9
Shipping
 5.0
Item description
 4.7
Communication
96% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Christian H. from on 29. September 2021


Jaermann & Stübi ...

Shipping
Item description
Communication

Buyer's comment:

Teilweise keine Rückmeldung. Wenig Kunden- und Serviceorientiert. Profitoptimiert. Würde dort keine Uhr mehr kaufen.

Review by Rosie H. from on 25. May 2021


Omega ...

Shipping
Item description
Communication

Buyer's comment:

Due to multiple issues out of our control, the watch was delayed. I had to email multiple times to chase this up to find out what was happening, despite the delay being a huge inconvenience for me. Eventually one of the team contacted via phone. Options were discussed about ways to discount for this inconvenience, but it was poorly followed up on and multiple messages were not responded to. This resulted in no discount at all and ultimately a very rude email response from the dealer. The watch is lovely. The communication and customer service however, was hugely unsatisfactory.

Dealer's comment:

Dear Rosie, Thank you very much for your review, this is extremely valuable to us! We are always striving to improve our services in order to keep our customers happy with the products we sell and especially with the experience we provide. 

We very much apologise for the delay in receiving the purchased watch! As previously explained (while still within the agreed delivery timeframe), the incorrect watch was mistakenly sent to us by the manufacturer. Sadly we had absolutely no control over that, but nevertheless made our upmost to deliver the originally ordered watch as soon as possible to you. We must however disagree to your statement regarding the lack of communication from our side, as we have been communicating with yourself at every stage of the process. In addition to messages on Chrono24, the member of our staff was either speaking to you over the phone, or texting over WhatsApp to explain the steps we are taking as well as any possible alternatives in the more personal conversations rather than via blank email correspondences, which you always appreciated at the time. We have also explained to you on several occasions that the price on the platform is fixed and hence no discount is possible unfortunately. Please accept our deepest apologies if our email sounded rude, as we didn’t intend it to sound that way. Nevertheless, as mentioned before, we felt like you are holding us ransom, when saying that you would only "leave an excellent review" if we "would consider the discount”, meanwhile disregarding our explanation with regards to the inability to provide the above. The eventual review that was left by yourself evidently suggests that you have unfortunately kept your words with regards to that, as the discount was not provided by us. We surely regret to see this outcome, but nevertheless are extremely glad that you and your husband are satisfied and happy with the delivered watch, as it is indeed a piece of art. Best regards, Watch Philosophy Team

Order canceled

Review by Jan T. from on 09. November 2020


Omega ...

Communication

Buyer's comment:

Did order the wrong watch.

Order canceled

Review by James T. from on 02. November 2020


Omega ...

Communication

Buyer's comment:

Led to believe watch is in stock, then it doesn’t arrive for a number of months

Review by Gonçalo D. from on 17. July 2020


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

It took almost a month even if I was informed that would take 2 weeks.

Dealer's comment:

Dear client, thank you for your review. We greatly apologise for the delay in delivery, however due to the current global situation many air services, on whom we are highly dependent, are unfortunately not providing smooth and on-time services as expected in the normal market climate. Regrettably we are not in power to affect this, but can only keep you informed about the status of delivery, chasing the delivery services in order to get the timepiece delivered as soon as possible, which was done on the regular basis with prompt responses to every query of yours. Nevertheless, we are glad that you are satisfied with the timepiece received and will enjoy it for many years to come. Watch Philosophy Team