Over 360 employees facilitating the ideal shopping experience

The Watch Collector Ltd.

Trusted Seller since 2016
Watches sold with Buyer Protection: 306

4.8 out of 5 stars  |  Reviews: 213

Detailed explanation of ratings 

 4.8
Shipping
 4.9
Item description
 4.8
Communication
97% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Nick J. from on 10. May 2021


IWC ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

I didn’t have any contact at all. Unlike other dealers it was disappointing.

Dealer's comment:

Hello Nick Thanks for providing ,your feedback and I am sorry that you had a disappointing experience ,we will take your feedback on board although I am puzzled as you never asked a question for us to respond to and the watch was delivered 24 hours after you paid for it so I am not sure in which area we can improve but rest assured we will investigate all areas . Kind regards Tony

Review by Nicola t. from on 04. May 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Difficult and very stressful transaction . Very poor customer service . I expected better !

Dealer's comment:

Many thanks for your feedback Nicola , its a shame that our two days delivery time didn't meet your expectations or our taking one week including a 2 day bank holiday weekend to send you one amended piece of paper that had no bearing on the product caused you undue stress, I must further apologise for not immediately responding to your messages received at 10.00pm on a Sunday evening it also a shame that during the whole week you never mentioned any issues or disappointment you had with the product so I could look into those for you. I work hard to ensure my customers are happy with the quality of products I source and the service I deliver which fortunately is reflected in the many hundreds of positive reviews I have on this platform and others ,Its such a shame on this one occasion for reasons I cant understand we failed you so absolutely and caused you such stress Kind regards Tony

Review by Vivien C. from on 03. February 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

A very good seller!

Dealer's comment:

Hi Vivienne Many thanks for the kind words and I am delighted you are happy ,I am just puzzled how I let you down with our communication ,please let me know how it could have been better for you kind regards Tony

Review by Charles S. from on 18. October 2019


Omega ...

Shipping
Item description
Communication

Buyer's comment:

Overall I was satisfied with the condition of the watch although I feel a number of significant scratches on the mineral crystal should have been mentioned in the description, and mean I now need to source a new crystal. My main concern, however, was that the seller stated that the watch had a ‘mechanical overhaul’ prior to being sold, which reassured me about buying it, however, despite asking him 3 times post purchase, for details, evidence or paperwork relating to this he has failed to give any useful information. I even told him that failing to provide any details of this mechanical overhaul, such as date, length of guarantee, paperwork, would mean I would have to reflect this in his review, and he has further ignored me. Caveat emptor with this seller.

Dealer's comment:

I can only hope that any one reading this revue will take a balanced view and look at the other 100 faultless reviews from products shipped all over the world and decide on what type of buyer this is . Always happy to give a full refund if anyone is not satisfied but strangely this customer has not taken me up on this. Regards Tony

Review by michel c. from on 01. June 2018


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Hi Many thanks for your review I am sorry you were disappointed in some areas can you let me know what so I can strive to improve in future kind regards Tony

Review by George S. from on 20. June 2017


Girard Perregaux ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-