Watch My Diamonds
4.8 out of 5 stars | Reviews: 664
Detailed explanation of ratings
| 4.8 | Shipping |
|---|---|
| 4.8 | Item description |
| 4.9 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Order canceled
Review by Daniel B. from on 05. February 2024
Breitling ...
Buyer recommends this dealer
Review by Huynh V. from on 21. July 2023
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Expédition tardive mais article correspond bien à la description .
Dealer's comment:
Thank you for sharing your feedback with us. We sincerely apologize for the delay in shipment; unfortunately, certain shipping factors are beyond our control. However, we have taken note of the issue and will promptly notify FedEx to prevent similar delays in the future. We're pleased to hear that the watch you received met your expectations. Customer satisfaction is of utmost importance to us, and we are grateful for your understanding!
Review by Jacon from on 01. June 2023
Tudor ...
Buyer's comment:
This was a very frustrating experience. The dealer messaged me immediately after I bought the watch to ask me if I had any "experience" with the watch. When I asked why, they indicated that I could not return the watch. I told them that was against Chrono 24 policy, and initiated contact with Chrono24 customer service (who were great). The dealer then called me, again to preemptively talk me out of returning the watch I had just bought. I got a slick, distasteful salesman vibe from the person on the phone. Apparently the watch was not in stock, as it had been listed: instead they would be acquiring it from overseas, and if I opted to return it, they'd be stuck with it. Now quite annoyed, I told them tough luck, that's why I buy via Chrono24. The watch, unsurprisingly, did not arrive in the promised timeframe. It took well over a week longer, in fact, which was frustrating because I knew why (they lied about having it in stock), and frustrating because it was a gift. I even started to wonder if they were intentionally delaying it because of how brusque I had been with them when they tried to violate the Chrono24 terms of service. In the end, the watch came, brand new as advertised. But I won't be buying from them again and you probably shouldn't either.
Dealer's comment:
Dear Buyer, we truly regret your recent experience with us and understand the frustration caused. The initial contact was aimed at ensuring you have all necessary information about the watch, but we acknowledge the timing and communication manner may have been misplaced. We sincerely apologize for any confusion around stock status and the subsequent delay in delivery, both of which do not reflect the high standards of service we strive to offer. We take your feedback seriously and are actively improving our communication and stock transparency to prevent such situations in the future. Despite the watch arriving as advertised, we understand the overall experience was not satisfactory. We'll contact you privately to discuss potential solutions and we sincerely hope for an opportunity to regain your trust.
Review by Holly H. from on 26. August 2022
Rolex ...
Buyer recommends this dealer
Buyer's comment:
I got a watch for my husband for our first anniversary. There were some hiccups at first but it things got worked out and we are very satisfied with the outcome. I would order from them again but make sure to ask the right questions and have them triple check the watch they send vrs what is bought. Also it would be nice if they could offer the original box and papers considering they advertised it. So if it matters to you to have original documents they do not send them. After everything was said and done we are happy with this watch. It’s beautiful. Thank you for helping me put a smile on my husband’s face!!
Order canceled
Review by Benjamin F. from on 19. July 2021
Breitling ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Paul R. from on 12. January 2021
Rolex ...
Buyer recommends this dealer
Buyer's comment:
I wasn’t aware how poor the FedEx service would be .
Dealer's comment:
Dear Paul, Thank you for taking the time to review your purchase. Your feedback is vitally important to us as it helps us better serve our clients. We sincerely apologize for any inconvenience you may have faced regarding the shipping. Unfortunately, due to covid-19 not only FedEx, but a lot of companies experiencing significant delays... We apologize on their behalf. We hope that very soon situation in the world will be better, which will improve international shipping experience.
Review by from on 14. December 2020
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Dealer is good but seems have mistakenly posted incorrect information about the product on Chrono24 this could be misleading for the spontaneous buyers. Must check all details with dealer before you place an online order.
Dealer's comment:
Thank you for provided feedback! Once again, our sincere apologies for that misunderstanding. When you’ve made a mistake, you should apologize, but more importantly, most importantly of all, you’ve got to learn from your mistakes – and that’s what we will do. =)
Order canceled
Review by Kacee-Leigh R. from on 15. April 2020
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Review by makiko i. from on 04. November 2019
Ebel ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Dr. Abdulelah A. from on 31. October 2018
Rolex ...
Buyer's comment:
The item is not in my expectation and without paper as mention in your website !!?
Dealer's comment:
Hello, we are truly sorry the watch did not meet your expectations. We have video surveillance packing the watch with box and papers. Please if the watch did not meet your expectations or you are not happy in anyway we will refund your purchase no questions asked. We always stand behind our products and most importantly want our clients to be 100% satisfied. Please contact us directly at 212.382.2600 to help resolve any issues.
Review by K from on 07. March 2018
Rolex ...
Buyer's comment:
The watch quit keeping time within the first week, I have repeatedly asked for the dealer to contact me about it but no communication at all. Poor customer serice.
Dealer's comment:
We had zero communication with you sir because we never got any requests. Once we did get a request we called you twice and there was no answer. If you have any questions or concerns please call us directly at 212.382.2600
Review by Jeroen H. from on 27. January 2018
Rolex ...
Buyer's comment:
Watch that arrived was not what was advertised.
Buyer's comment:
-