110,000 purchases with an "excellent" rating worldwide

Zeitlounge

Trusted Seller since 2015
Watches sold with Buyer Protection: 1687

4.7 out of 5 stars  |  Reviews: 1,176

Detailed explanation of ratings 

 4.7
Shipping
 4.8
Item description
 4.4
Communication
92% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Order canceled

Review by Anne Bas T. from on 02. May 2022


Meistersinger Circularis CC103 Einzeigeruhr Manufakturkaliber

Buyer recommends this dealer

Communication

Buyer's comment:

Bestelde horloge was niet leverbaar

Older than 30 days

Order canceled

Review by Eduardo A. from on 09. April 2022


Hamilton ...

Communication

Buyer's comment:

Articulo no disponible...una semana después de pagar...

Order canceled

Review by Antonius v. from on 28. March 2022


Hamilton ...

Communication

Buyer's comment:

Could not deliver watch, although advertised.

Order canceled

Review by Jan M. from on 23. March 2022


Frederique Constant ...

Buyer recommends this dealer

Communication

Buyer's comment:

Hodinky nebyli na skladě,takže ke koupi nedošlo.Mohla by být trochu lepší komunikace,dlouhé čekání na odpověď.Ale potom vše v pořádku.

Order canceled

Review by FREDERIC R. from on 02. March 2022


Hamilton ...

Communication

Buyer's comment:

Délai trop long

Order canceled

Review by John R. from on 01. March 2022


Bering ...

Communication

Buyer's comment:

Advertised watch turned out to be defective – dealer unsuccessfully tried to find other stock, but took a week to let me know there was a problem.

Order canceled

Review by kevin tomas G. from on 26. January 2022


Citizen ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by Florian L. from on 10. January 2022


Hamilton ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Versandbestätigung kam erst im Nachgang, nachdem die Uhr bereits da war. Ansonsten alles fix, gut verpackt und preiswert.

Dealer's comment:

Die Versandbestätigung haben wir Ihnen direkt per Email zusammen mit Rechnung und Tracking geschickt. War das alles so schlimm das wir nur 2 bzw. 3 von 5 Sternen verdient haben?

Order canceled

Review by Toni G. from on 04. January 2022


Jaguar ...

Buyer recommends this dealer

Communication

Buyer's comment:

No pude adquirir el reloj porqué no estaba en condiciones de ser enviado

Review by Jukka A. from on 14. December 2021


Hamilton ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Communication throughout the process was a bit mediocre and not up to date. There product itself was as promised

Order canceled

Review by Dörr U. from on 10. December 2021


Citizen ...

Buyer recommends this dealer

Communication

Buyer's comment:

Nach einer Woche Warten kam auf eigene Nachfrage die Antwort, das die Fabrikneue Uhr wohl defekt sei. 5% Gutschein auf den nächsten Kauf! 1. man prüft seine Ware vor dem Verkauf 2. Man inforniert den Käufer zügig

Order canceled

Review by Damien L. from on 24. November 2021


Meistersinger ...

Communication

Buyer's comment:

Le vendeur a accepté une offre et le paiement pour une montre qu’il n’avait pas en stocks . Heureusement la protection des acheteurs c’est appliquée. Le Vendeur était polie et compréhensif après coup

Review by Joerg S. from on 30. October 2021


Hamilton ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Ware wurde nicht ausgeliefert von DHL, statt dessen zurück zum Händler gesandt. Zweiter Versuch mit uns klappte dann.

Order canceled

Review by Koller from on 18. September 2021


Nixon ...

Buyer recommends this dealer

Communication

Buyer's comment:

Leider ist die Kommunikation sehr umständlichen lange vertröstet worden

Review by Nicolas Z. from on 27. July 2021


Zeppelin ...

Shipping
Item description
Communication

Buyer's comment:

Le vendeur a presque mis un mois à expédier l'article. A chaque fois, il repoussait la livraison à la semaine suivante. Dès que j'ai initié le remboursement de ma commande, il a enfin expédié la montre. Je suis très déçu du délai de livraison et de ce fait, du retard sans explication de leur part.

Review by David K. from on 10. July 2021


Hamilton ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

There was some confusion over the shipping of the watch. The dealer did not inform Chrono24 that the watch had been shipped, which seemed to imply a shipping issue and resulted in me chasing Chrono24. The watch then unexpectedly arrived the same day. Better communication would have been helpful.

Review by Arnaud R. from on 27. June 2021


Swatch ...

Shipping
Item description
Communication

Buyer's comment:

plus de 20 jours d'attente pour recevoir mon achat. Aucune réponse claire a mes demandes d'information. Très mauvaise relation client

Review by Adame S. from on 30. May 2021


Hamilton ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The delays were not respected.

Review by Arthur A. from on 20. May 2021


Hamilton ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Communication was sparse and very slow and it took a while for the watch to ship, but eventually I got the watch and am happy with it. Ok.

Review by Jussi H. from on 13. April 2021


Hamilton ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Actually everything went very smoothly. Better than one could think about stars I gave. But if there is only one face picture of the watch available and even that is a commercial picture from manufacturer I can't give more than 2/5. Shipping was very fast but there were no padding in the package at all. Only paper around the watch box.

Order canceled

Review by Kim Michael K. from on 22. March 2021


Jaguar ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by Nik Ørsted H. from on 15. March 2021


Hamilton ...

Shipping
Item description
Communication

Buyer's comment:

The bracelet was completely different from the pictures that the company had in the advertisement. They explained this as Hamilton having changed the bracelet, which is fine, but after contacting them about this, i was not really given many options, at least in terms of some compensation or just a basic apology. All in all, packaging was fine, the watch is fine (Minus the updated bracelet they didn't make me aware of this i got it) the process and speed was good. but overall the purchase as a whole has left me with abit of a sour taste in my mouth.

Review by Ramón F. P. from on 01. March 2021


Jaguar ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Tardo más de 15 días en mandar el reloj y no contesto todos mis correos, pero en general bien

Review by Soňa G. from on 17. February 2021


Jacques Lemans ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Obchodnik téměř nekomunikoval a hodinky odeslala až po 3 týdnech ...

Review by Denis V. from on 28. January 2021


Victorinox Swiss Army ...

Shipping
Item description
Communication

Buyer's comment:

I am angry and very disappointed by this service. It took several months to get this simple watch which was supposed to be delivered within 2 weeks. Clearly this watch was sold although not available in stock at Zeitlounge. Moreover, Zeitlounge was unaware and unable to control the delay with Victorinox. Zeitlounge has always politely answered my messages but were totally unable to properly manage the situation. Amateur's work.

Dealer's comment:

We never said it was in stock, why else would we Mention it can only ship within 2 weeks.? We have been working hard to get this resolved but in the end we are not the manufacturer and if we don't get the watch from them as promised we cannot send it to you. We offered you a refund and cancellation several times so you can ook elsewere.

Order canceled

Review by Jean-Yves K. from on 02. January 2021


Junghans ...

Communication

Buyer's comment:

Pas de disponibilité

Order canceled

Review by Not satisfied customer from on 02. January 2021


Frederique Constant ...

Communication

Buyer's comment:

Unfortunately the seller is promising more then can achieve. Six weeks of waiting was quite enough to get and accept the offer of another seller.

Order canceled

Review by abdallah a. from on 16. December 2020


Frederique Constant ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by Sara P. from on 08. November 2020


Chris Benz ...

Shipping
Item description
Communication

Buyer's comment:

El envío por parte del comerciante se retrasó bastante más de lo pautado. Mala comunicación con Zeitlounge ya que no actualizaban el estado del envío ni contestaban a las dudas por el retraso del mismo. El reloj llegó en perfectas condiciones pero no volvería a comprar con ellos por no cumplir ni mucho menos con los plazos estipulados y ser tan pobre la comunicación.

Order canceled

Review by Patrice D. from on 27. October 2020


Hugo Boss ...

Buyer recommends this dealer

Communication

Buyer's comment:

Que dire.... Montre en stock puis plus disponible puis signalée endommagée. Et aucun message jusqu'à ce que je que le contacte. Pas encourageant.

  • 1
  • 2
  • Next