Kenjo

Trusted Seller since 2015

Watches sold with Buyer Protection: 105

4.8 out of 5 stars | Reviews: 73

Detailed explanation of ratings

4.8	Shipping
4.8	Item description
4.8	Communication

of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by BT. from on 12. April 2019

Longines ...

Shipping

Item description

Communication

Buyer's comment:

I made a quick purchase. I asked if there were any scratches any issues with the watch. they specifically said no scratches. Got the watch first thing I noticed was a small indent on the face of the watch. Advised them right away. They said to send it back now or later to fix - not an option as this was a gift. They also offered refund - but once again was a gift - also purchase was in USD and I am Canadian so I would loose out on the exchange difference from the refund. Should request actual pictures of watch prior to purchasing - my mistake - their mistake as well. Wont deal with seller again. Also sent complaint to Chrono and no reply from the website.

Dealer's comment:

When the watch was inspected and sent out to Washington State no one noticed any scratch - When the customer emailed us and told us that there was a small scratch, as stated, we offered to have it sent back so that we could fix the problem or refund the sale - we did not know that the customer had the watch forwarded to Canada and was giving it as a gift three days later. However, in order to make things right we made arrangements for a watchmaker in Vancouver to take care of the situation prior to the day of the gifting. KENJO

Review by kees r. from on 05. February 2018

Breitling ...

Shipping

Item description

Communication

Buyer's comment:

‘Geringe’ douanekosten bleek bij aflevering € 714,- te zijn!

Dealer's comment:

We are sorry that you were not happy with your experience. You gave us 2 stars for communication, 4 stars for item description and 3 stars for shipping. Please tell us what we could have communicated better, how we could have described the item better and how we could have shipped it better so that in the future we can make it easier for other buyers. We have no control over the customs or duties costs that each country charges but we did tell you in an earlier email that these costs would be your responsibility. Thank you in advance Your constructive criticism will be appreciated. We have used Google translate so please excuse any 'errors' We hebben Google vertaald gebruikt dus excuseer alstublieft eventuele 'fouten' Het spijt ons dat je niet blij was met je ervaring. Je hebt ons 2 sterren gegeven voor communicatie, 4 sterren voor objectbeschrijving en 3 sterren voor verzending. Vertel ons alstublieft wat we beter hadden kunnen communiceren, hoe we het artikel beter hadden kunnen beschrijven en hoe we het beter hadden kunnen verzenden, zodat we het in de toekomst gemakkelijker kunnen maken voor andere kopers. We hebben geen controle over de douane- of plichtkosten die elk land in rekening brengt, maar we hebben u in een eerdere e-mail al verteld dat deze kosten uw verantwoordelijkheid zouden zijn. Alvast bedankt Je opbouwende kritiek wordt gewaardeerd.

Review by Bill from on 15. January 2018

Omega ...

Shipping

Item description

Communication

Buyer's comment:

There is an issue with the watch bracelet and the dealer has not responded for weeks.

Dealer's comment:

The customer lost a screw from the bracelet while wearing the watch. We immediately ordered a replacement screw from Omega for him and have been waiting for it to come in from the SwatchGroup parts department. Unfortunately we cannot do anything to expedite the shipment.