Kenjo
4.6 out of 5 stars | Reviews: 96
Detailed explanation of ratings
| 4.7 | Shipping |
|---|---|
| 4.5 | Item description |
| 4.5 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Review by Eusebiu B. from on 24. October 2023
Omega Seamaster ...
Dealer's comment:
Sorry, did not mean to be condescending - that was not our intent. All we said was that we would be happy to polish the watch now or anytime in the future at no cost - don’t know why that was upsetting - again it was not meant to be.
Review by Bayard S. from on 19. October 2022
Breitling ...
Buyer recommends this dealer
Buyer's comment:
insufficient pictures
Review by BT. from on 12. April 2019
Longines ...
Buyer's comment:
I made a quick purchase. I asked if there were any scratches any issues with the watch. they specifically said no scratches. Got the watch first thing I noticed was a small indent on the face of the watch. Advised them right away. They said to send it back now or later to fix - not an option as this was a gift. They also offered refund - but once again was a gift - also purchase was in USD and I am Canadian so I would loose out on the exchange difference from the refund. Should request actual pictures of watch prior to purchasing - my mistake - their mistake as well. Wont deal with seller again. Also sent complaint to Chrono and no reply from the website.
Review by kees r. from on 05. February 2018
Breitling ...
Buyer's comment:
‘Geringe’ douanekosten bleek bij aflevering € 714,- te zijn!
Dealer's comment:
We are sorry that you were not happy with your experience. You gave us 2 stars for communication, 4 stars for item description and 3 stars for shipping. Please tell us what we could have communicated better, how we could have described the item better and how we could have shipped it better so that in the future we can make it easier for other buyers. We have no control over the customs or duties costs that each country charges but we did tell you in an earlier email that these costs would be your responsibility. Thank you in advance Your constructive criticism will be appreciated. We have used Google translate so please excuse any 'errors' We hebben Google vertaald gebruikt dus excuseer alstublieft eventuele 'fouten' Het spijt ons dat je niet blij was met je ervaring. Je hebt ons 2 sterren gegeven voor communicatie, 4 sterren voor objectbeschrijving en 3 sterren voor verzending. Vertel ons alstublieft wat we beter hadden kunnen communiceren, hoe we het artikel beter hadden kunnen beschrijven en hoe we het beter hadden kunnen verzenden, zodat we het in de toekomst gemakkelijker kunnen maken voor andere kopers. We hebben geen controle over de douane- of plichtkosten die elk land in rekening brengt, maar we hebben u in een eerdere e-mail al verteld dat deze kosten uw verantwoordelijkheid zouden zijn. Alvast bedankt Je opbouwende kritiek wordt gewaardeerd.
Review by Bill from on 15. January 2018
Omega ...
Buyer's comment:
There is an issue with the watch bracelet and the dealer has not responded for weeks.
Dealer's comment:
The customer lost a screw from the bracelet while wearing the watch. We immediately ordered a replacement screw from Omega for him and have been waiting for it to come in from the SwatchGroup parts department. Unfortunately we cannot do anything to expedite the shipment.
Buyer's comment:
Well, communication was decent, to a certain point. When it came to description of the Watch it was a little tricky, this watch was not in a ‘very good’ condition, especially with the clasp looking like whomever wore it before was beating nails with it. I was also trying to get a clear response from the dealer regarding the description error and I was replied condescendingly not only once, like I haven’t seen a watch before in my life. Especially when I was told to ‘enjoy my watch and to go back to them for a polish in couple of years’ was upsetting. Also, description does say that the bracelet is a bit short, given 7” length. I don’t think it is 7” neither. Well, I’m goin to have to spend money for links (3) probably and a good polish so the watch is wearable… Anyways, this is my story, I wish I could post some photos to prove my point.