Over 110,000 users from around the world give us 4.8/5 stars

Watches of Mayfair

Trusted Seller since 2014
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 7
Watches sold with Buyer Protection: 1103

4.9 out of 5 stars  |  Reviews: 642

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.8
Communication
99% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Julian S. from on 11. February 2021


Zenith ...

Shipping
Item description
Communication

Buyer's comment:

I expressed an interest in a watch, was given a 'special price' but because I didn't actually purchase the product until a few days later the price had gone up. I was told that just like stocks and shares the prices fluctuate. Would have been nice to have been told this before. It appears that the 'special price' was only valid at the point of offer. No communication with regards to delayed delivery time; it was up to me to instigate any dialogue. Latterly the gentleman I spoke to was quite curt. Not the best experience when spending four and a half grand.

Dealer's comment:

Thank you for your feedback. Our prices are based on EUR. Therefore, prices in all other currencies are changing daily due to currency exchange rate fluctuations. It is an automatic currency conversion system by Chrono24. You have ordered a discontinued timepiece and we supplied it almost within the time-frame specified. As explained in our conversation, your delivery was delayed by 4 days due to the fact that the parcel has not been processed by FedEx for 1 week. We responded to every message and phone call. We apologise if at any part of communication you did not feel comfortable.

Review by Luigi v. from on 28. September 2020


Rado ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Spedizione lenta, prodotto conforme commerciante onesto e comunicativo

Review by Arthur from on 01. December 2019


Jaeger-LeCoultre ...

Shipping
Item description
Communication

Buyer's comment:

The watch came with a small scratch on the bezel. This must have been there before sending it to me because the watch came wrapped with a plastic protection film. The seller offered me to pay polishing and removal of the scratch by a local watchmaker. The scratch was polished away but you do not expect this from a new watch. Also, it took me 2 hours to go to the local watchmaker.

Dealer's comment:

Dear Arthur, Thank you for purchasing a timepiece with us and for your feedback. We wanted to respond and express our regret that you were not satisfied with the product. We refute your claim that “The watch came with a small scratch on the bezel” as we do not send our watches with imperfections. On rare occasions, where a timepiece is not fit to be sold - we do not sell it. We have offered to send you photographic evidence that the watch was spotless, however, you said that you did not require this. We are also baffled that you gave the communication 3 Stars. The communication was prompt, regular and courteous both by telephone and email. From where we stand, we have sold you a new watch with no defects and at an outstanding price. Please do not hesitate to get in touch with us if you have any further questions. Yours sincerely, Watches of Mayfair

Review by philippe r. from on 28. December 2017


Bell & Ross ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Dear Philippe, The watch that you ordered was a novelty of 2017 and it was made-to-order purchase. Sometimes delays occur with certain models of watches that are newly released or due to a number of factors, such as queues in production. Unfortunately, such circumstances are outside of our control. We provide our customers with information when we receive updates from our suppliers. As far as we are aware, you have received the watch by the date that you intended to have it by. Lastly, we always do our best to deliver the goods as quick as possible. If you have any questions, please feel free to contact us. Regards, Watches of Mayfair