4.7 out of 5 stars | Reviews: 237
Detailed explanation of ratings
Here's what buyers are saying about this dealer
Older than 30 days
Review by K.C from on 05. July 2021
The bracelet was locked from oxidation
Hello, As Chrono24 knows-this watch was fully serviced prior to shipping it to the client. If the client didn't like the watch-returning was not going to be an issue-there was no need to make a false claim. Have a nice day.
Review by Alfred F. from on 03. July 2021
Jacob & Co. ...
Buyer recommends this dealer
The watch wasn’t in as good condition as the pictures showed. The dealer rated the watch as “Very Good”. I would’ve put “Good” The pictures appeared to be that of a brand new watch. I knew I was purchasing a used watch and wasn’t expecting it to be flawless, but the pictures were misleading. The dealer was receptive and responded quickly to emails. I returned the watch and was refunded.
Pictures that were shown on the listing were of the actual watch and it was mint, but not new as you stated. We understand if buyers sometimes just don't like the way a watch looks in person when they get it. Have a nice day.
Review by Franck N. from on 27. April 2021
l'article ne correspondait pas du tout aux photos reçu du coup ca ma engendre le doute sur la authenticité de la montre ce qui m'a fait erdrd beaucoup de temps pour la faire contrôles et des frais important de retour non pris en charges
Sorry you did not like the watch you purchased and we thank you for messaging us later on that you will be doing business with us again. Stay Healthy
Review by mario l. from on 22. December 2020
Franck Muller ...
Buyer recommends this dealer
avevo chiesto al commerciante di dirmi se erano presenti altre maglie al bracciale dell'orologio acquistato. Il commerciante ha volutamente ignorato questa domanda ed infatti l'orologio è arrivato senza alcuna maglia. Questo mi ha creato problemi.
Excellent Buyer. Enjoy your new Frank Muller watch.
Review by NC from on 15. December 2020
Item was described as new and unworn. Very inaccurate as the watch had a number of noticeable scratches. Initial dialogue with the dealer was difficult, but they eventually agreed to do a return and full refund once I sent pictures. They acknowledged this was most likely a display piece which is why it was not in great condition. I appreciate the refund, but their listing was misleading.
Item was new and the paperwork is blank, as it never sold. What the buyer is referring to are some scratches on the back of the lugs on the reverse side of the watch. This must have happened from the watch being put on and off displays. We honestly never noticed. Happy Holidays to you and your family Nick.
Review by Thierry D. from on 24. February 2020
Description du produit fausse
sorry we had the crystal labeled as sapphire as opposed to plexiglass-simple listing error on our part, as 99% of watches have sapphire crystals this one was the exception stay safe in these tough times take care