Over 111,000 users from around the world give us 4.8/5 stars

Burdeens Jewelry

Trusted Seller since 2014
Watches sold with Buyer Protection: 494

4.8 out of 5 stars  |  Reviews: 352

Detailed explanation of ratings 

 4.9
Shipping
 4.8
Item description
 4.8
Communication
97% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by MASAKI U. from on 07. August 2021


A. Lange & Söhne ...

Buyer recommends this dealer

Communication

Buyer's comment:

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Order canceled

Review by Eddie L. from on 21. July 2021


Panerai ...

Buyer recommends this dealer

Communication

Buyer's comment:

Not the best in communicating information about specific questions in re specific reference I inquired about but, for all intents and purposes, dealer looks to be very reputable otherwise

Dealer's comment:

Thank you for your review. We were glad to assist you over the phone at our nearest convenience on our day off. We also communicated that this timepiece on the rubber strap was reserved and not available, though we had another exact same reference with a leather AND rubber strap that we would have been glad to assist you on. Unfortunately we were unable to complete the order for this rubber strap as we had mentioned before the offer was accepted that it was no longer available.

Review by Christopher B. from on 06. July 2021


Omega ...

Shipping
Item description
Communication

Buyer's comment:

Description was not accurate. Watch was supposed to include “original box & papers”. This was not the case. I received a box for a totally different model older model Omega watch. I contacted Burdeens several times and was told they are trying to find one. It’s been nearly a month and there has been no replacement box forthcoming. Had I known upfront the watch was not actually complete I would have sourced it elsewhere. This has put a real damper on what was, as a previous client of Burdeens, I expected to be an enjoyable experience. What a shame.

Dealer's comment:

Thank you for your purchase. Unfortunately Omega is currently undergoing a shortage of boxes. We are an Omega authorized dealer, and we're the AD that sold this timepiece originally. When this timepiece was originally sold, the box that you received was the box that accompanied the original sale as it was the box provided by Omega. I apologize for the inconvenience as the box delivered was the only box provided to us.

Review by Luca F. from on 01. May 2021


Rolex ...

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Item description
Communication

Buyer's comment:

Colis reçu dans les délais , vendeur pas très bavard

Review by from on 07. April 2020


Tutima ...

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Item description
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Buyer's comment:

Schöne Uhr ! Verpackung ordentlich. Abwicklung infolge fehlerhafter Importdeklaration des Armbands zeitraubend und nervend. Keine spürbare Initiative zur Problemlösung seitens des Händlers. Erfolgreicher Abschluss der Transaktion nur durch erhebliche Eigeninitiative.

Dealer's comment:

We appreciate your purchase. We apologize for the issue with the strap material, we did not foresee an issue with German customs and strap materials. That said, we worked as quickly as we possibly could with our shipping partner on getting things adjusted and could only move as fast as our shipping partner is able to. Additionally, we received several different answers from German customs as to the reason things were being held up. Once again we apologize for the delay but we were doing everything we could under our control to get things corrected.

Review by Sok66 from on 16. February 2019


Oris ...

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Item description
Communication

Buyer's comment:

The watch was put on sale with two straps, it turned out the the origional leather strap, was worn out, something you couldn’t see on pictures, and which wasen’t mentioned. A new strap will cost me $ 250,-

Review by Mark R. from on 25. March 2018


Breitling ...

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Buyer's comment:

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