Juwelier Bektas e.K.
4.5 out of 5 stars | Reviews: 1853
Detailed explanation of ratings
4.6 | Shipping |
---|---|
4.6 | Item description |
4.3 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Review by Konstantin R. from on 29. February 2024
Citizen ...
Order canceled
Review by José R. from on 07. December 2023
Casio ...
Buyer recommends this dealer
Buyer's comment:
Estava a correr tudo dentro da normalidade, quando uns dias depois de ter feito o pagamento da encomenda, recebo uma mensagem a informar que a encomenda estava cancelada. Sem stock
Review by Giovanni from on 10. August 2023
Citizen ...
Buyer's comment:
Il commerciante non riportava le immagini esatte dell’orologio (il cinturino era differente). Nonostante avessi chiesto conferma che l’orologio fosse come in foto prima di ordinarlo è arrivato con il cinturino differente. Dopo aver chiesto di poter trovare una soluzione al venditore, lui ha autonomamente avviato il reso senza mia autorizzazione. Insomma, non è successo nulla di grave ma mi ha fatto perdere tempo. Comunicazione pertanto carente.
Review by niccolò p. from on 02. May 2023
Revue Thommen ...
Buyer recommends this dealer
Buyer's comment:
*
Dealer's comment:
Danke für die Bewertung.
Review by Rasmus S. from on 30. March 2023
Armani ...
Buyer recommends this dealer
Buyer's comment:
skrev og spurgte efter flere billeder men der kom aldrig svar
Review by Gerhard P. from on 11. November 2022
Revue Thommen ...
Buyer recommends this dealer
Buyer's comment:
Die Lünette auf dem Foto war blau, bekommen habe ich die Ohr mit der schwarzen Lünette. Sonst alles gut.
Review by London2022 from on 18. October 2022
Cartier ...
Buyer's comment:
I purchased a Cartier Vendome from this dealer for my wife's birthday. The description said that the watch was in 'very good' condition, meaning that the movement should have been serviced to an adequate extent. I look the watch in to Cartier to get it checked. They said that the movement was so degraded that any battery put in it would only last for 3 days, because of the amount of extra power required to make the watch tick. I have had to pay for a full service costing £330. I submitted a complaint via Chrono24, who have asked the dealer to respond. I have heard nothing back. I would not trust that the condition reports provided by this seller are accurate.
Dealer's comment:
The watch ran perfectly. We do not accept renegotiation. The customer has the option to send the watch back, all free of charge. He wanted to keep the watch and just get an extra discount.
Order canceled
Review by Antonio L. from on 01. November 2021
Citizen ...
Buyer recommends this dealer
Buyer's comment:
-
Order canceled
Review by martin b. from on 17. September 2021
Certina ...
Buyer's comment:
Did not have the watch to sell
Dealer's comment:
Sehr geehrter Kunde, an dem Tag hatten wir einen Systemfehler und konnten daher die Uhr nicht zusenden. Für die Unanehmlichkeiten entschuldigen wir uns.
Review by Jose G. from on 18. March 2021
Junkers ...
Buyer's comment:
Me enviaron el reloj averiado, deberían asegurar que el reloj funcionase correctamente antes de enviarlo.
Dealer's comment:
Lamentamos mucho que la batería se haya agotado tan rápido.
Review by Yong S. from on 25. January 2021
Junkers ...
Buyer recommends this dealer
Buyer's comment:
Could have chosen a better courier service
Review by Christophe E. from on 14. January 2021
Revue Thommen ...
Buyer recommends this dealer
Buyer's comment:
Montre conforme à ma recherche
Order canceled
Review by luca m. from on 04. January 2021
Hamilton ...
Buyer's comment:
Unluckily there was same mistake i ask about the availability of the watch before to proceed and purchase it , but instead of recove the confirmation that it was sended I receive a message that inform me about a mistake because the watch was sale one weak before and my order was cancelled .. finally.. I miss my watch .. and start again to search same think that matching whit my necessity but after that they answer always and very soon so .. I find the communication sufficient but the experience of my first purchase leave me totally disappointed
Review by C from on 29. December 2020
Citizen ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Daniel D. from on 07. December 2020
Citizen ...
Buyer recommends this dealer
Buyer's comment:
Jai commandé la montre le 18novembre et seulement il là expédié le 30 novembre . C'est pas tres ( sérieux ) . Donc alors Jai reçu ma montre le 1 décembre !!! . Ma première commande chez le même vendeur était ( tip top ) Deuxième commande chez le même vendeur était ( nul ) . Cordialement Daniel
Order canceled
Review by Mauro A. from on 27. October 2020
Zeppelin ...
Buyer's comment:
Appena acquistato, l’articolo è stato confermato è dichiarato in spedizione. Dopo alcuni giorni ristato comunicato che non era più disponibile
Review by AFG from on 04. October 2020
Citizen ...
Buyer's comment:
Compré un citizen BN 2031 Diver's ecodrive. El vendedor una vez enviado el reloj me comunica que viene con la batería totalmente vacía, nada bueno para un reloj solar pero bueno si empieza a cargar y a funcionar correctamente nada que decir. El problema surgió cuando después de intercambiar varios mensajes y comunicarle que había apreciado un pequeño defecto en la luminiscencia de las manecillas horarias y que quería cambiarlo por otro o devolverlo y comprarle otro del mismo modelo. Me respondió que si se había usado tenía que hacer uso de la garantía. Le aclaro que el reloj estaba sin usar y que reunía las condiciones para una devolución. Ya no supe más del vendedor. Mi experiencia es que si surge un problema el vendedor no va a solucionar nada. Hay que tener esto en cuenta antes de comprar. El embalaje es muy mejorable.
Review by Alexander G. from on 03. August 2020
Citizen ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Stefan D. v. B. from on 20. July 2020
Citizen ...
Buyer recommends this dealer
Buyer's comment:
Zu empfehlender Händler!
Review by José Antonio R. from on 28. May 2020
Revue Thommen ...
Buyer recommends this dealer
Buyer's comment:
El producto es correcto. Hemos tenido problemas por que mi empresa dispone de IVA intracomunitario y su base de datos no estaba actualizada y no le constaba (le envié la documentación española y el enlace para comprobarlo, viene en el documento, en La Hacienda española). Esto también puede haber sido por falta de actualización entre el Gobierno de España y el Alemán. De todas formas podía haber facturado como se le pidió en un principio con la documentación original y oficial que le enviamos.
Review by JEAN F. from on 23. April 2020
Citizen ...
Buyer recommends this dealer
Buyer's comment:
Emballage trop fragile , boite de la montre est arrivée abîmée .
Review by Thomas H. from on 22. April 2020
Union Glashütte ...
Buyer recommends this dealer
Buyer's comment:
Die Uhrenschachtel war an zwei Seiten eingedellt, sodass davon auszugehen ist, dass sie von einer gewissen Höhe herabgefallen sein muss. Wir sind eher Laien und haben si die Uhr nach einem kurzen Funktionstest behalten und hoffen, dass sie auch noch funktioniert, wenn der zu Beschenkende die Uhr erhält.
Review by CARLOS V. from on 07. April 2020
Citizen ...
Buyer recommends this dealer
Buyer's comment:
El reloj y los documentos se movían dentro de la caja del reloj, que es bastante grande y tiene forma de botella de oxigeno para buceo. Ésta no estaba protegida con plástico burbuja, carton recio u otro material que amortigüe los posibles golpes del trasporte, solamente una fina caja de cartulina del fabricante directamente en la bolsa de plástico del correo. El vendedor no respondió a la pregunta que le formulé a través de la página Chrono24, tampoco cuando reiteré mi consulta por segunda vez, solo contestó cuando me reclamó el pago y respondí que no pagaría hasta que contestara a mi pregunta. Finalmente respondió, pagué inmediatamente y el producto llegó en el plazo anunciado.
Review by Dénes M. from on 25. February 2020
Citizen ...
Buyer recommends this dealer
Buyer's comment:
Watch was marked as AVAILABLE, after I bought and paid the item, no reach out from the dealer for three days, so I asked them when are they planning to ship the watch. They replied "Hello, I think we send the watch today. You get a message if we have send it.". That is it, so next day again I asked what's up?! They wrote "Hello, we have order this watch from citizen. I think we get it today.". WTF?! How is this possible, I asked then why not marked as READY TO BE SHIPPED IN A FEW DAYS??? Answer? "We had the watch in stock, unfortunately the watch as bought twice. When we receive it, we send it with ups, then you have the watch within 3 days. I'm really sorry." So with such good reviews, sells the item twice, admits that somebody got it and I have to wait and when I asked for some compensation they did not understand what I mean, acted like fool :( In conclusion, surely they are professionals and the watches are OK, but their customer service is not even a customer service.
Review by Bee from on 27. December 2018
Jaeger-LeCoultre ...
Buyer recommends this dealer
Buyer's comment:
Fast and accurate delivery +++
Review by Alexander Z. from on 16. January 2018
Ebel ...
Buyer recommends this dealer
Buyer's comment:
Ware Top. Leider an die falsche Adresse verschickt. Das war ärgerlich. Ansonsten top
Review by Pascal H. from on 23. January 2017
TAG Heuer ...
Buyer's comment:
Impossibilité de mettre à jour La date mouvement perpétuel Je dois voir avec tag heur' J'aurai aimer que le vendeur qui connaissait le probleme ait fait le nécessaire si tag heur ne veut pas prendre en garantie Que faire ? Pascal H
Dealer's comment:
I don't understand sorry.
Buyer's comment:
Abgebildet war die uhr mit gummiband "ND limits" ,geliefert aber mit schlichten silikon _ rbberband,unklarer genese.Händler weigerte sich ein Band nachzuliefern oder adäquat nachzudenken bestellen.Garantiecard war weder gestempelt noch mit verkaufsdaten und Angaben des käufers ausgfüllt.Trotz RÜCKSENDUNG mit der BITTE umsAusfuellung und Vervollstaendigung keine antwort,icy have saemtliche garatiedokumente und garan tie hefte an den verkaefer geschickt mdb.um stemekung und eitrag meines namens als Kauefer. Keine seioese reaktion ,ausser nichtssagendem geschwafel ,"dance fuer deinen lieben brief"