Over 400,000 watches covered by Chrono24 Buyer Protection

Joaillerie Royale

Trusted Seller since 2014
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 4
Watches sold with Buyer Protection: 2925

4.7 out of 5 stars  |  Reviews: 2,121

Detailed explanation of ratings 

 4.8
Shipping
 4.7
Item description
 4.7
Communication
95% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Order canceled

Review by Alexandre T. from on 18. May 2022


Rolex Rolex Datejust Turn-O-Graph Datejust 36

Communication

Buyer's comment:

J’ai appris que la montre était vendue après avoir effectué mon virement. La solution de remplacement proposée était bcp plus chère. Néanmoins la boutique semble professionnelle.

Dealer's comment:

Et oui effectivement votre commande et la vente de la montre a notre magasin se croiser nous sommes désolés

Review by Karl B. from on 29. April 2022


Rolex Datejust 36

Shipping
Item description
Communication

Buyer's comment:

The description did not match the condition of the watch. The bracelet is very worn on this watch and not detailed in the description.

Dealer's comment:

The watch you received it was exactly as the pictures and as described of course this is not a new watch as a preowned watch used mini years it was in a good General condition and as described

Older than 30 days

Review by marco b. from on 09. March 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Buon affare, avrei gradito che il commerciante mi avesse comunicato che il bracciale era mancante di due maglie che ho dovuto comprare.

Order canceled

Review by alain g. from on 16. February 2022


Breitling ...

Communication

Buyer's comment:

Attention !! La boucle du bracelet de la montre Breitling n'était pas authentique ! Si vous cherchez de l'authenticité dans sa globalité cherchez ailleurs !!! Malgré tout... J'ai mis trois étoiles pour la facilité de la communication avec le vendeur pour l'annulation et le remboursement.

Dealer's comment:

Bonjour la bracelet est original mais vue l'ancienneté ( la montre a 20 ans ) de la montre les sigles de la marque sur le bracelet sont effacée a causse des polissages

Review by Thomas K. from on 11. February 2022


Rolex ...

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Item description
Communication

Buyer's comment:

Leider entsprach die Uhr nicht den Beschreibungen, was letztendlich nicht meine Meinung war, sondern die eines Rolex Konzessionärs!

Dealer's comment:

Hello you thought that the watch was new and unworn but on the description is very clearly mantioned that this watch is pre-owned , next time better be sure what you are buying .

Review by Maik P. from on 03. February 2022


Omega ...

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Item description
Communication

Buyer's comment:

Die gekaufte Uhr wurde mit "sehr gut" klassifiziert. Leider befindet sich auf der Lünette ein grosser, leicht erkennbarer Kratzer! Dieser Kratzer ist auf den Bildern nicht sichtbar gewesen. Der Händler beschreibt nach Reklamation diesen Kratzer als nicht nennenswert, was sich meiner Meinung nach, nicht mit der Beschreibung deckt, bzw. laut Verkäufer ist die trotzdem in einem "sehr guten" Zustand... Ich habe einen Händler ausgewählt um genau diese Probleme zu vermeiden, aber scheinbar ist das nicht der Fall. Ich bin sehr enttäuscht von der Kommunikation mit dem Händler und kann daher keine Empfehlung aussprechen. Positiv sei dennoch zu erwähnen, dass die Uhr sehr schnell bei mir eingetroffen ist.

Dealer's comment:

Dear Sir All the watches we are selling are in perfect condition but you was looking more for a new watch but a preowned watch that has been used for years cannot be 100% new this watch is 99% perfect but it was not enough for you sorry for that .

Order canceled

Review by Andre S. from on 12. January 2022


Rolex ...

Communication

Buyer's comment:

Despite the purchase, the watch was sold elsewhere. Very disappointing.

Dealer's comment:

Bonjour the watch has problems so we coudent sell it sorry

Review by Pavel P. from on 10. January 2022


Breitling ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

The box wasn’t complete, the book with instructions was missing, also the Breitling tag was mising (the plastic coin) I didn’t recived the breitling authenticity certificate, i only recived a authenticity certificate from the seller not the Breitling geniune one When i wanted ths scan the QR code to activate the guarantee on the breitling site it was showing that the guarantee was activated on 17:11:2021 and i recived the watch on 28:12:2021 The watch looks and works perfect, but the description it wasn’t acurate When i ordered te watch in the description it was saying that the watch wasn’t used and i will recive the complete box

Order canceled

Review by Matteo C. from on 01. January 2022


Audemars Piguet ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by Robin G. from on 20. December 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Lieferung hat zwar länger gedauert als angegeben aber war ok. Leider gab es Probleme beim Rückversand da man als Privatperson keinerlei Hilfe bekommen hat, quasi einfach mit seinen Problemen stehen gelassen wird und Nachrichten bekommt welche nichtmal übersetzt werden. Bei solchen Beträgen wünscht man sich natürlich etwas Service den man leider nicht bekommt.

Dealer's comment:

Dear Sir you have desided to cansell the order following the email that you send to us for FAMILLY REASONS as you wrote , you should send the package from your side with inssurance , you asked us to handel this pick up but we never do that and we explained you .

Review by Katrin J. from on 14. December 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Leider hat UPS das Paket verloren, daher kann ich nicht anders urteilen. Die Kommunikation mit dem Verkäufer war perfekt

Review by Sierk W. from on 27. November 2021


Bulgari ...

Shipping
Item description
Communication

Buyer's comment:

Sekundenzeiger und Druckknopf nicht funktionsfähig! Vom Händler keine Antwort!

Review by Anders G. from on 18. November 2021


Panerai ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

I'm in general happy with the purchase of a Panerai PAM176 through Chrono24. There are a few points for improvement: * I had a few questions before the purchase, where one was if the watch had the Panerai sandwich dial. As this specific model historically is available with both, it was an important question for me. The answer I received, "look at the pictures", was not satisfactory. I judged the pictures to be with the sandwich dial and if I had received the watch with a painted dial I would have returned it. It would have saved us both a lot of potential trouble with a simple yes/no answer. * For Chrono24 after the purchase and the funds were transferred, the indicated delivery time showed was October 28- November 2. The watch was not even shipped until after the expected delivery date had been surpassed. I would not have objected if the expected delivery time had been longer from the beginning, but now you delivered an expectation which wasn't fulfilled. * On the left bottom lug, there has been a dent that has been grinded off, taken away a significant amount of metal. This was not particularly clear in the photos, probably depending on the photo angles, but it is obvious when holding the watch in front of you. I'm not overly concerned about it and would have bought the watch anyway as I think the price reflects this condition, but I would have appreciated to get the information before unpacking the watch.

Dealer's comment:

Dear Sir we will reply you by email

Review by Quentin M. from on 22. October 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Prix compétitif, réception rapide, montre conforme aux photos (de mauvaise résolution), communication très contestable. Polissage de l’acier brossé différent de l’original (cornes polies en cercle) et difficilement détectable sur les photos présentées. J’ai annoncé mon désir de faire une vidéo Unboxing sans intention de parler du vendeur car ce n’était pas le propos. Le vendeur, n’ayant visiblement pas compris la démarche, s’est permis de me dire avec un grand mépris que selon lui je voulais « m’afficher avec ma nouvelle Rolex ». C’est déplorable d’entendre un tel cliché venant d’un professionnel du luxe, quelque soit la destinée de la montre. C’est aussi un manque flagrant de connaissance et de considération vis à vis des passionnés de montres voulant, anonymement, partager entre eux leurs nouvelles acquisitions.

Dealer's comment:

Bonjour Monsieur Nous ne comprenons pas vos propos , nous vous avons jamais méprisé , nous vous avons livrer une montre impeccable et le service irréprochable , c'est dommage de nous traiter ainsi .

Order canceled

Review by Edward S. from on 21. October 2021


Chopard ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by Martin Franz S. from on 15. September 2021


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Die Reaktionszeit des Verkäufers war hervorragend. Die Uhr im makellosen Zustand, mit original Verpackung und sämtlichen Schutzfolien. Sie wurde auch als ungetragen beschrieben, leider war die Garantiekarte schon seit 5 Monaten aktiviert. Das bedeutet dass diese von der Garantie von Breitling abgezogen wird, also nur mehr 19 Monate. Die Uhr war makellos jedoch muss man ehrlich sagen, dass die extrem guten Preise auch Gründe haben. Leider fehlte das Lederetui für die Garantiekarte, es wurde mir jedoch versichert, dass es nachgeschickt wird. Ich verstehe zwar nicht ganz wie das passieren kann, da es ja am Photo abgebildet war, aber okay.

Order canceled

Review by Vlatko from on 27. December 2020


Panerai ...

Communication

Buyer's comment:

communication is not good, waiting more than 15 days for delivery, and then canceling the delivery.

Review by Aurélien M. from on 04. December 2020


Omega ...

Shipping
Item description
Communication

Buyer's comment:

livraison FEDEX irréprochable, partie de Belgique le matin, arrivée moins de 24h après en Bretagne française, en mains propres. La montre était vendue avec touS SES papiers. conformément à l'annonce. la montre omega est arrivée avec la carte "international warranty". pas de carte chronographe COSC, pas de carte pictogramme et sans porte carte omega. le tout couvert par le site chrono24, qui se défausse en disant: "la montre n'est pas neuve ce n'est pas un full set". Vous voila prévenus, quand vous lisez sur l'annonce "Avec coffret d'origine, avec papiers d'origine" (et papiers au pluriel...) c'est different de "full-set". autrement dit "Avec coffret d'origine, avec papiers d'origine" signifie "uniquement avec la carte de garantie"...

Dealer's comment:

Dear Sir we have advertised this watch with original box and papers and you gate them as we promised , if there is any extra document missing it means we dident gate it from the seller , we dident advertised FULL SET we advertised box and papers it means original box and original Omega certificate . You buy a second hand watch not a new watch

Review by Jean-François F. from on 23. November 2020


TAG Heuer ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Délai de livraison très long!!!

Order canceled

Review by Zeitauktion GmbH L. from on 23. November 2020


Omega ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Order canceled

Review by Zeitauktion GmbH L. from on 23. November 2020


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Order canceled

Review by Nick H. from on 15. November 2020


Jaeger-LeCoultre ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by MICAELA MARIA M. from on 05. November 2020


IWC ...

Shipping
Item description
Communication

Buyer's comment:

Mancavano parte dei documenti

Dealer's comment:

Hello we have send the watch with all the original documents comming with the watch originaly , if any think mlissing pls let us know exatly what is missing . We are at your disposal Thank you

Order canceled

Review by Morten S. from on 07. October 2020


Longines ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Order canceled

Review by M. K. from on 11. September 2020


Chopard ...

Communication

Buyer's comment:

I cannot say anything about the quality of the good of the dealer, as the transaction didn’t happen. I was in the communication with the dealer, made an offer, he accepted it and I purchased the item. Though in the same day he/she has told me, that he/she has sold the item to someone else! The return of money was easy, but I was really upset about the fact, that the item was sold to someone else.

Dealer's comment:

Hello yes unfortunatly we dident gate payment on time as agreed so we had to release the watch and sell it Sorry for that . Reagrds

Review by Michele P. from on 07. September 2020


Zenith ...

Shipping
Item description
Communication

Buyer's comment:

La spedizione è stata ritardata di una settimana per gli ultimi aggiustamenti dell'orologio, e va bene ci puo stare anche se mi sembrerebbe più corretto rendere l'orologio perfetto prima di metterlo in vendita. All'arrivo mi sono trovato una scatola fedex evidentemente sottodimesionata infatti una volta aperta ho trovato l'involucro esterno in cartone della scatola originale completamente rovinato. Aperta la scatola ho la sorpresa di trovare il vetro staccato dall'orologio. Contattato il venditore mi chiede di rispedirlo indietro per aggiustarlo (ma non era stato fatto tutto prima e per quello la spedizione ha ritardato?), io insisto per restituirlo al che mi dice che posso benissimo farlo ma le spese di spedizioni sono a mio carico, sarei stato d'accordo se fosse stato un mio ripensamento ma in questo caso mi è arrivato un oggetto danneggiato. Contattato chrono24 per bloccare il pagamento loro mi dicono che alle spese in caso di rifiuto del venditore avrebbero pensato loro. Ho fatto l'invio con DHL ma mi è stato restituito il pacco dopo 2 giorni in quanto non accettano assicurazioni sopra i 1000€. Ho portato l'orologio da un rivenditore ufficiale di zona che mi rimetterà il vetro per pochi euro e quindi confermato l'acquisto, sperando che il vetro staccato sia stato solo una "distrazione"... A vista l'orologio è come descrizione praticamente perfetto (a parte il vetro staccato ovviamente).

Dealer's comment:

Cher Monsieur , Vous avez reçu un colis abîmé suite au transporteur FEDEX , ceci est très très rare mais c'est arrivé , nous vous avons proposé de la reprendre mais finalement vous avez décidé de la garder comme est est . Ne pas oublier que vous avez 3 ans de garantie Nous restons a votre disposition

Order canceled

Review by Muneera A. from on 28. August 2020


Cartier ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by Andreas H. from on 23. July 2020


Blancpain ...

Shipping
Item description
Communication

Buyer's comment:

Die Uhr wurde mit "original Box ind Papieren" verkaift. Geliefert wurde eine Uhr in einer nicht passenden Holzbox und ausgetauschtem, nicht passendem Aftermarket Band. Im Angebot kein Wort davon. Pompt seine Angebote, ich kann nur warnen.

Dealer's comment:

Dear Sir , We have delivered the watch with the original BLANCPAIN box as advertised and also the bracelet and the watch was in mint condition , all as advertised . If you dident like the watch you had 14 days to return it you dont need to invent non-real reasons . Reagrds

Review by Alexander B. from on 30. June 2020


Jaeger-LeCoultre ...

Shipping
Item description
Communication

Buyer's comment:

Caseback engravings (reference number) were not visible.

Dealer's comment:

Bonjour parfois les montres sont polis par les anciens propriétaires et il ce peut que suite a ca les chiffres soient pas tres visible , ce qui peut arriver dans les montres d'occasions qui ont plus de 10 ou 15 ans d'age Nous vous proposons d’échanger la montre pour une autre ou de vous rembourser . Salutations

Review by Bernd K. from on 30. June 2020


Breitling ...

Shipping
Item description
Communication

Buyer's comment:

Die äußere Entspiegelung des Saphirglases wurde durch Polierarbeiten an der Lünette offensichtlich beschädigt, was einen Grauschleier über einen Teil des Ziffernblattes zur Folge hat. Die Seriennummer am Gehäuseboden wurde ebenfalls fast zur Gänze wegpoliert und ist nur mehr mit einer Lupe erkennbar. Die Beurteilung der Uhr mit „Sehr gut“ erscheint nach Begutachtung nicht zutreffend!

Dealer's comment:

Dear Sir , we advertised the watch on chrono24 as " Worn with little to no signs of wear " it means that the watch have minor signs of use it can not be 100% new watch since the watch has been used for years , 95% of our customer are satisfied with the quallity of our watches . We are at your disposal any time Reagrds

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