Leader in secure luxury watch purchases and sales since 2003

WWJD di Soave Alessandro

Trusted Seller since 2013
Number of recommendations from other Chrono24 dealers: 5
Watches sold with Buyer Protection: 1136

4.8 out of 5 stars  |  Reviews: 740

Detailed explanation of ratings 

 4.8
Shipping
 4.8
Item description
 4.8
Communication
96% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by V.M. from on 03. December 2021


Rolex ...

Communication

Buyer's comment:

They accepted my offer on Chrono24 and hours later. Some hours later they told me, that the watch has been sold elsewhere. Maybe they got a better price, but I can't recommend them.

Dealer's comment:

we sell it in the shop in this time, to my old client...! ... I'm too sorry.. no better price! wellcame...

Review by Dennis D. from on 19. November 2021


Cartier ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Als op de foto’s de gesp aanwezig was , had ik mogelijk wat eerder gezien dat het geen originele band is . Wellicht heb ik over custom gelezen wat ik nu wel ergens ziet staan . Het is netjes verstuurd en prima prijs . Maar helaas geen originele band . Er was wel aangegeven , dat er geen papieren bij zaten . Bij een originele klok , hoort een originele band , deze is niet meer verkrijgbaar . Het was het proberen waard

Dealer's comment:

Hello, I'm very sorry that you did not understood this was a custom aftermarket replacement part, as written on the offer and as the price should "inform" as well (instead of 400€ of the genuine one). You're fully entitled to return it within our return policy anyway. We do not understand your feedback, since you never tried to reach us and discuss with us any issue with your order. Even the 3 stars on shipping are incomprehensible, since we shipped out, as per ALL OUR ORDERS, with DHL Express service with super fast delivery. Have a nice day and please, next time, try to comunicate with us before leaving such poor feedbacks.

Review by Tommy from on 22. September 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

-

Review by Mike A. from on 12. September 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Mark H. from on 27. August 2021


Omega ...

Shipping
Item description

Buyer's comment:

A good likeness to an Omega strap.

Dealer's comment:

Hello, I'm sorry for your feedback that is so low. In the offer it's clearly stated it's an After / Custom replacement part. Kind regards

Review by athanasios e. from on 09. August 2021


Vacheron Constantin ...

Shipping
Item description
Communication

Buyer's comment:

The product was not in the condition he said. ( great condition) Although the pictures were real and exact the problem was that one part of the product was missing which made the dial that i bought not fitting propably to the watch something that was not mentioned and for someone who do not have knowledge of watchsmith is not something he will understand by the photos.

Dealer's comment:

Hello, I'm sorry to hear these words from you. During the longest negotiation we ever had for a dial, we sent you (upon your request) more pictures of the whole dial, front and BACK. We supposed that those pictures were meant to be somehow useful, since precisely asked, instead of a pointless attachment. The damage (a missing feet) was extremely clear, but a good watchmaker would have been able to install the dial anyway with little effort. Since we agreed on the defect, we offered you a great discount on the price, sent pictures, and gave a lot, really a lot of time (something like MONTHS) to show the pictures to your professional watchmaker. Honestly we did our best to show you any possible detail, any possible solution, but of course the easiest way to solve the issue with you was to take immediately back the dial and refund you for you purchase. It will be for a next, maybe luckier, time. Kind regards

Review by Marek K. from on 21. June 2021


Ulysse Nardin ...

Shipping
Item description
Communication

Buyer's comment:

Sprzedawca wysłał zegarek z paskiem jak dla dziecka .

Dealer's comment:

Dear Marek, first of all when buying an used watch, you should be aware that certain models require to cut the rubber strap to make it fit to the original owner AND you should at least ask the current size since you know you have a large wrist. Second, once you received the watch, you asked for a mediation and we IMMEDIATELY offered you a brand new Ulysse Nardin rubber strap FOR FREE (and you never replied to our offer). Third, this watch at the CURRENT SIZE wears a wrist up to 18CM (which is way larger than a "kids wrist"). Last but not least, it's not because you CAN write a review, that you HAVE TO write those reviews that discourage customers to buy from us because of your lack of attention or because you never replied to a plain and clear offer to could have solved ANY issue.

Review by José R. from on 27. May 2021


TAG Heuer ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Estava comprador de um relógio para homem, e não reparei que era de 38mm, o que me parece mais adequado para senhora. Mas foi falha minha pela minha inexperiência. De futuro prestarei mais atenção a este detalhe.

Dealer's comment:

Hello, thanks for saying that it's your fault, you're very honest since the dimensions are clearly stated in the title and description and from 36mm on it's commonly considered a men's watch (and of course this model is a men's watch). May I ask why the shipping was so poorly valued? We ship with express delivery and you got the watch in less than 36H, with all the paperwork and protections. :)

Review by Bernhard S. from on 22. July 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Die Verpackung war nicht gut gemacht, die Uhr hatte Beschädigungen.

Order canceled

Review by Nikolaj N. from on 23. June 2020


Rolex ...

Communication

Buyer's comment:

Never received the watch. Fast response time but full of excuses. Never received more pictures. Waited for 5 weeks and canceled the order.

Dealer's comment:

You're totally right. During this period we've been appointed to sell this Yatch Master on behalf of a private customer. It's been more words than actual facts and we had to lose the sale, misbehaving at the eyes of a customer like you. We hope to find a good deal in future, to serve you as good customer with our usual good manners. :) Hope to hear from you soon and again, sorry for this shameful situation.

Review by Jeremias from on 27. April 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Ich habe mir eine Rolex Mickey Mouse bestellt. Ich wurde darüber informiert, dass die Uhr nicht serviciert wurde und er mir vorab die Ihr schickt um sie zeitgerecht verschenken zu können. Ich hätte jederzeit die Möglichkeit, die Uhr kostenlos zu servicieren. Aufgrund des Coronavirus war dies leider vorher nicht möglich. Als ich die Ihr geliefert bekomme, war diese nicht die die auf den Bildern beschrieben war. Es war zwar das Modell, aber nicht die gleiche wie auf den Bildern beschrieben. Somit habe ich die Uhr wieder zurückgeschickt weil ich keine Informationen zu dieser Uhr hatte, Jahr usw. Rückerstattung usw war ohne Probleme! Sehr schade, da ich mich sehr gefreut hätte.

Review by Shaikh H. from on 21. February 2020


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Packaging was terrible. One of the small chrono hands fell off as soon as the package was opened. Seller shipped quickly but hands are delicate items (and he charged a fair bit of price for it) - should have been packed far better

Dealer's comment:

Due to the small volume of a hands set, we ship them in a bubble wrapped package, with a solid plastic box in it to protect the hands, which are supposed to lay on a soft layer inside that plastic small box. This way is truly hard to see them fall off, if the package comes in your hands "unopened" by the customs or somehow mistouched. So far this is the usual way to ship light parts like hands, dials and other watch components (we ship all over the world with the same method, from Asia to the US, from Finland to South Africa). By the way, we're very sorry for your disappointment, and of course we're always on your side to solve any issue, even for returning the set with full refund if not satisfied.

Review by Rares G. from on 09. January 2020


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

La montre n'est pas neuf comme dans la description il a de coup, il a été porté. Donc pour la prochaine fois je vais voir ailleurs.

Dealer's comment:

Dear Customer, I'd like to reply pointing out every evaluation: - First of all, you started the Trusted Checkout on 11st December and completed the payment only on 19th. We shipped on 20th and you got the watch by the 21st (the tracking code assures us that yes, we're this fast in shippings, with double protection over and inside the package itself). We acted the best way possible, even with you long time payment and under Christmas time. - Second thing, the watch itself. It IS in mint condition, with no dents and no issues, as per pictures taken and our condition check. Since it's a watch from 2010, we had it serviced by our watchmaker and can obviously not be considered NEW. - Third, communication. We replied to every question you made in MINUTES (even at 23.58 at night, and the chat could confirm this). You did not informed us that you delayed your payment at your needs, and we still replied in minutes. Then you asked if we shipped the package (and YES, in minutes we confimed the tracking code, instead of taking the same long time you took for payment). - Last but not least, you left this comment without contacting us, without letting us to help you or solving any possible problem. How can we help a customer if he do not communicate with us? Please check our other reviews, it will be clear that we act in a very different way than the one you wrote.

Review by ADRIEN C. from on 05. February 2019


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

The description was really not accurate and the photos were not in line with the real product (some relevant scratches were not visible). Communication with the seller was ok.

Review by Daniel G. from on 22. December 2017


Baume & Mercier ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Il venditore mi aveva comunicato che la circonferenza dell’orologio, cinturino e cassa misurava 16 cm in realtà è 13 cm, sono abbastanza in difficoltà e dovrò cercare delle maglie da aggiungere.