European Watch Company

Buyer's comment:

Good service, on tome. Problem with bagde realised fast.

Buyer's comment:

Didn't have any contact with this dealer. Order was cancelled by me.

Buyer's comment:

response time was not satisfactory.

Buyer's comment:

No

Buyer's comment:

Dealer was polite but intransigent. I noticed he hadn’t sold the watch in years.we were $2000 dollars away.

Buyer's comment:

Habe die Uhr nicht gekauft.

Buyer's comment:

-

Buyer's comment:

What year was this created and can I check it out in person before I buy it?

Buyer's comment:

The watch arrived in a timely fashion and was well packaged and the description appeared to be accurate. However, I requested a copy of the paid invoice showing the serial number of the watch two weeks ago so the ownership can be traced in case there is ever a problem in the future, for example if the watch turned out to be stolen. Most dealers provide this as standard operating procedure. I messaged them through the Chrono24 app and they said they would provide it. Several weeks later I called and they said they would email it to me. So far I still have not received it.

Buyer's comment:

I would love to mark full score to this store if: 1: the scratch of the watch bracelet had been described with a picture 2: the watch had been sent directly to my country without mistake

Buyer's comment:

Not a very good communication. I was interested to get some answer about the custom charges but I didn’t get a satisfying answer and I decided to cancel the deal. Too bad

Buyer's comment:

Text description noted original Rolex box and papers, which was not true. Buyer beware.

Buyer's comment:

Because I want to know year of product but you cannot

Buyer's comment:

.

Buyer's comment:

The watch I ordered was listed under the Basic Info in New Condition (Brand new, without any signs of wear). However, under the Description section is listed as Like New with Omega Presentation Box, Booklets, and Papers dated August 2019. I think this is misleading! The watch is in good condition but far from new. When I received the watch there were clear signs of wear and tear. There were dents in the tachymeter, the crystal had a scratch, all lugs showed visible scratches from removing the bracelet many times, and the clasp was scratched. However, the way the photos posted on the website were taken is intentional so one cannot see the wear signs on the watch. Especially the one showing the back of the watch, holding the watch in the air so the scratched area of the lugs is not seen. I would not have bought the watch unless new, agreed to such high price and go through the hassle of returning an over $15K watch. When I received the shipping box I was shocked how poorly it was wrapped in an old/used box and how the paper was stuffed in. To their credit they paid for the return label but I had the go back and forth to get that FedEx label and my money. Chrono24 will not release the funds from the escrow account unless the vendor closes the loop. Please read the watch description carefully and ask your questions before you place the order to avoid the need to return your item.

Buyer's comment:

いろいろ　安いけど　売り切れても 出しているのが困る。

Buyer's comment:

Dealer couldn't find the box, second strap and papers. They were moving, but it was a planned move, and they could have done much more to communicate. At some point they marked the item as delivered even though so much of the purchase was missing, simply because they wanted to avoid paying a fee for partial non-delivery. I ended up returning the watch since I had no idea when/if I'd get the rest of the purchase, which is especially not okay for a limited edition item, and I need not to have such an expensive item in limbo while traveling for the holidays.

Buyer's comment:

-

Buyer's comment:

-

Buyer's comment:

Le vendeur répond assez vite au mail. La photo de la montre qui est en vente n’est pas la bonne photo et lorsque vous lui faites la réflexion, il s’embrouille dans ses explications. Lorsque j’achète j’ai besoin d’être assuré et là ce n’est vraiment pas le cas…

Buyer's comment:

The strap and box were in very bad condition, which was not communicated by the seller.

Buyer's comment:

grandi problemi protratti per 20 giorni per la ricezione del pacco. ho dovuto telefonare varie volte allo spedizioniere oltre che al venditore per risolvere il caso. alla consegna la scatola dell'orologio è si originale patek ma non di quel modello patek 5110P come affermato. segnalata la cosa al venditore ,senza ostacolare il pagamento, non ho avuto risposta.comportamento poco corretto considerando anche i grossi problemi che ho subito nella consegna. comportamento a mio modo di vedere scorretto

Buyer's comment:

Description of watch prior condition and performance were clearly misleading.