Stevanella Orologi

Trusted Seller
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 6
Watches sold with Buyer Protection: 4108

4.9 out of 5 stars  |  Reviews: 2632

Detailed explanation of ratings 

 4.9 Shipping
 4.9 Item description
 4.9 Communication
98% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by Iveta G. from on 02. July 2023


Tudor ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thanks! Stevanella

Review by Mark F. from on 08. May 2023


Girard Perregaux ...

Shipping
Item description
Communication

Buyer's comment:

Zu kurze oder keine Kommunikation, keine Empathie, belehrend, nicht auf die Fragen eingehend

Order canceled

Review by Jay Indra Solutions LLC J. from on 10. June 2022


Rolex ...

Communication

Buyer's comment:

Canceled transaction

Dealer's comment:

Next time pay the item, thanks!

Order canceled

Review by kazuya k. from on 26. May 2022


Audemars Piguet ...

Buyer recommends this dealer

Communication

Buyer's comment:

突然のキャンセルで戸惑っていますが機会があればと思ってます

Dealer's comment:

Thanks!

Review by Vlad from on 01. February 2022


Jaeger-LeCoultre ...

Shipping
Item description
Communication

Buyer's comment:

Seller attitude was horrible. This is not a person I will do business with again. I bought this watch as a gift. The seller shipped the product at the last possible moment to arrive when I needed it, risking it not arriving on time if there were any issues with the delivery, even though I told him specifically I needed the watch to arrive before a specific date. He claimed being on holiday, and everyone else having coronavirus. Very convenient. The seller claimed the watch was new and unworn, and that is how it arrived. However, from his handling of it, or from the shipping, the leather bracelet had visible damage, which was not in the photos or description. I tried to reason with him to send me a replacement bracelet, but all he was interested in was either getting the whole watch back, which was not an option for me, since I had to give it as a gift, or me to accept it as is. I told him not to worry, I will order the bracelet myself. I asked out of principle, I don't care about the $ amount.

Dealer's comment:

Sorry but I haven’t the replacement strap, is for this reason that I asked come back the watch with free shipping, it’s anyway our policy if the client is not satisfied.

Order canceled

Review by Yeung H. from on 13. January 2022


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thanks!

Review by Daniel from on 06. December 2021


Tudor ...

Shipping
Item description
Communication

Buyer's comment:

Condition of the Watch was not as described. It was advertised as „new“ but ist was 10 Months old and had some small Microswirls. Before buying, I even asked the dealer if the Watch was really really new. After confrontation about that Facts, including photos, the dealer did not accepted my arguments. I came to an agreement with Chrono24 directly. They agreed with my argument, and gave me a refund without arguing Thank you, Chrono24 for your fast response and a small refund. But I do not recommend this dealer.

Dealer's comment:

It’s a new watch 2021 as a description but if you were not satisfied I asked two times to return the watch without paying the shipping costs but you kept anyway, you threatened me if I had not refunded the money you would have left me negative feedback. Why didn't you come back it??? Maybe you made it up because you just wanted the money!

Review by T.A from on 06. December 2021


Audemars Piguet ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

Good seller

Dealer's comment:

Thanks!

Review by Carl Due O. from on 22. November 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Not happy with the dial I brought, It had scratches all over the surface. But by the way the seller had taken the pictures didn’t show anything.

Dealer's comment:

If u’re not satisfied come back, no problem! Thanks

Review by Filip C. from on 13. September 2021


Omega ...

Shipping
Item description
Communication

Buyer's comment:

The watch was supposed to be production year 2021 according to the dealer's description, but in fact was from 2015. Couldn't come to a reasonable agreement during mediation. Very aggresive in their communication.

Dealer's comment:

I asked more time come back the watch iwith my label if u weren’t satisfied but u kept anyway! What else do I’ve to do?

Review by Michael S. from on 05. July 2021


Tudor ...

Shipping
Item description
Communication

Buyer's comment:

Auf den Produktbildern wird eine fabrikneue Uhr mit allen Klebeetiketten gezeigt. Geliefert wurde eine Uhr ohne Schutzaufkleber dafür mit kleinen Kratzern, z.B. an der Schließe. Eine Preisminderung wurde vom Händler abgelehnt. Rückabwicklung oder der Tausch gegen eine weitere, nicht verklebte Uhr wurde angeboten, wobei auch hier beim Transport entstehende Kratzer nicht auszuschließen wären. Der Uhrenkarton lag ungepolstert im Umkarton. So versendet man eigentlich keine Wertgegenstände. Kommunikation mit dem Händler war sehr gut.

Dealer's comment:

All Italian Rolex/Tudor dealers remove the stickers before the shipping. Anyway Thanks for purchase!

Order canceled

Review by Laetitia P. from on 01. June 2021


Rolex ...

Communication

Buyer's comment:

I tried to buy him an article but he was wrong in the advertisement .. ok it can happen .. I buy him another article, he accepts and I ask him so well this time the article of the 'announces and replies that he was still wrong !!! incredible two false ads

Order canceled

Review by Dejan R. from on 10. January 2021


Breitling ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thanks!

Review by Thea S. from on 03. December 2020


Jaeger-LeCoultre ...

Shipping
Item description
Communication

Buyer's comment:

l'orologio presenta delle macchie che non erano visibili nelle fotografoie online

Dealer's comment:

La ringrazio per l'acquisto.

Order canceled

Review by Alexandre B. from on 01. November 2020


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by 常起 中. from on 31. August 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

箱が大きすぎてクッションが無いようなくらい動いてて、中の商品(針などが)バラバラでした。 小さい商品なのでDHLなどではなく、簡素な梱包で明細金額を抑えていただきたかった。(税金がかなりかかりました)

Dealer's comment:

Thanks!

Review by Andrea C. from on 12. June 2020


Tudor ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Merce spedita senza nessuna protezione, solo con la busta del corriere. Fortunatamente la scatola presenta solo due leggere ammaccature, il venditore ha subito proposto la sostituzione della scatola. Per 100 euro di spese si spedizione, un adeguato imballo e bloccare l'orologio all'interno della sua scatola sono doverosi.

Dealer's comment:

Buongiorno, ci dispiace per l'accaduto, purtroppo il pacco è stato fatto da terzi in modo non adeguato, la ringrazio comunque per l'acquisto.

Review by M.S. from on 23. March 2020


Omega ...

Shipping
Item description
Communication

Buyer's comment:

Die Uhr selbst war optisch einwandfrei. Leider war das offerierte Angebot für mich als Speedy Sammler uninteressant, da die Omega Präsentationsbox an diversen Stellen beschädigt war ( Fotodokumentation). Die Postverpackung war OK. Dies wurde dem Verkäufer mitgeteilt und leider war er zu keinem Preisnachlass / Verhandlungen bereit. Der Rücktransport kostete mich trotz kulanter Beteiligung von chrono24 noch 120 EUR. Viel Geld für einmal Uhr anschauen.

Dealer's comment:

The box wasn’t ruined, after 13 years of manufacture any box can have small imperfections due to the construction materials, if u’re a collector you should know it, so this is not a good reason to ask for a price reduction!

Review by From sweden from on 09. March 2020


Omega ...

Shipping
Item description
Communication

Buyer's comment:

The watch was supposed to be unworn but the bracelet had dented screws and other marks of abuse most likely by an unauthorised person fiddling with the watch. 8 screws will be needed to be replaced. The shipping was done in the original container without extra cushioning or foams resulting in a dented corner of the original outer box.

Dealer's comment:

I asked several times to return the watch if you were not satisfied but you preferred to keep the watch, why? Just a stupid to keep the watch if think is used and paid for new !!!

Review by J C F M. from on 21. February 2020


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

There was no way of guaranteeing authenticity of the timepiece because to remove the back invalidates the returns policy. It would be preferable if dealers were obliged to issue a certificate of authenticity when selling a timepiece, and then the legal situation would be much clearer. JM.

Dealer's comment:

The invoice received is the certificate of authenticity, what else? Maybe u should to buy the watch in the store and not internet!

Review by Thomas y Katrin W. from on 05. February 2020


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Die von mir gekaufte Rolex Datejust hatte ein nicht zugehöriges Werk, dass einer Day Date cal 1556, verbaut. War in der Beschreibung nicht aufgeführt. Die Versandkosten sind zu hoch. Die Kommunikation mit dem Verkäufer schwierig, selbst der Kundenservice hat es nicht möglich machen können, dass der Verkäufer die Uhr zurücknimmt. Bleibe auf einer verbauten Uhr sitzen!

Dealer's comment:

The shipping was very fast, delivery just in 1 day with DHL fully insured! About the communication with Chrono24 is not a my mistake. A lots pics on the movement u could check on ad, if you weren't satisfied why you didn't come back? U had 14 days!

Review by Roman L. from on 18. November 2019


Patek Philippe ...

Shipping
Item description
Communication

Buyer's comment:

I received a wrong reference and had to pay € 130 to send it back!

Dealer's comment:

The item received is correct as the pics on the ad !!! I'm sorry you didn't like it.

Review by Writz from on 21. August 2019


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

The arrived products was damaged. The dates was missing inks some places.

Dealer's comment:

After 26 days you can't say that the item was damaged, maybe you changed my new sealed in original Rolex blister with your old one, I don't think the sealed Rolex spare parts have such visible defects

Review by thomas r. from on 27. March 2019


Tudor ...

Shipping
Item description
Communication

Buyer's comment:

Das gelieferte uhrenband entsprach nicht exakt der Beschreibung..d.h. die am Band verbauten endlinks passen nicht zur Uhr. Das wurde während unserer kommunikation nicht erwähnt.

Dealer's comment:

This Tudor bracelet 78500 come with 380B endlinks and not with 605, so the item received is like the description and pics on ad!

Review by maxime g. from on 19. February 2019


Panerai ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Pas de négociations. Rayure sur le verre non décrite...légère mais exisistante..beaucoup de résidus de polich residuels..... Envoi et réception impeccable.

Review by Tsuyoshi K. from on 15. May 2017


Locman ...

Shipping
Item description
Communication

Buyer's comment:

-

Review by M from on 29. January 2017


Bulgari ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Dealer did not fill in the warrenty card. Wrist band change was to pay extra, despite of that it is normally included in the sales price.