Over 79,000 users from around the world give us 4.8/5 stars

World of Luxury

Trusted Seller since 2008
Watches sold with Buyer Protection: 514

4.8 out of 5 stars  |  Reviews: 336

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.7
Communication
94% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Jacqueline from on 03. November 2021


Vacheron Constantin ...

Shipping
Item description
Communication

Buyer's comment:

The dealer communicated well and responded quickly and the item arrived quickly and packaged well. We had delays on our end with payment, and the dealer was patient and helpful. However, when we received the watch it didn't fully function. The dealer disagreed with our assessment and said it worked well when it was shipped, to be fair. We received a full refund anyways despite the dispute, thanks to the Chrono24 return policy. But we maintain that the watch didn't fully function... and it was an expensive experiment on our end (return shipping with insurance was over $1,000 for us). And we have noted a 'no refunds on pre-owned watches' clause on the dealer's new listings which would make us wary of repurchasing from this particular shop.

Dealer's comment:

Hi Jackie , you said watch was not working and you want to return this watch to me. I did ask you to any watchmaker and show this watch so he explain how date is working. You said " i want to return this watch ". When we got this watch back. Everything was working. To change date you need push the bottom. This is what i try to you over the phone but you want to spend all this money to send back instead go to any watchmaker. This is not smart. We are good guys and we sell good quality product.

Review by Brian B. from on 30. June 2021


Frederique Constant ...

Shipping
Item description
Communication

Buyer's comment:

I purchased the Frederique Constant Classic in blue. On the plus side the watch came in brilliant packaging. The colour of the watch itself did not look like the promotional pictures and the watch strap was awful and made a squeaking sound. The good news is I got my original payment back after nearly a month. The bad news is I had to pay customs and excise duty and a fee to return the watch and the hastle of sending messages and sorting the return etc. Also at no point did I get a personal message from the seller so I think they know this is a dud item. I do hope Chrono24 stop the picture of this watch being used to sell it by this dealer or other newbies like myself may get stung. Personally it’s put me off buying a more luxurious watch through the chrono app but I’ll still use it to purchase lower end pieces and research. Hope this information helps someone Have a great day Brian

Dealer's comment:

Hi Brian, thank you for your purchase. Watch was brand new so this is why strap make squeaking sound. People who purchase new watches know about this. Strap and watch is brand new and never been touch before you. Next time you sending somebody offer for the watch. Please be sure you know what you buying. Chrono24 is giving you chance to buy watches with cheaper cost but they don't know what you want. P.S. When you purchase 300$ watch and you pay 99$ for shipping. I think this is not very smart to send this watch back and pay 100$ to return. Have great day !!!

Order canceled

Review by J from on 11. March 2021


Frederique Constant ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you

Review by A from on 11. November 2020


Rado ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Orologio senza maglie di riserva ?

Dealer's comment:

This is ladies size watch. Bracelet come smaller then for mens. Thank you for your purchase but next time you need to ask all this questions.

Order canceled

Review by Daniel S. from on 05. September 2020


Blancpain ...

Communication

Buyer's comment:

Watch was sold before transaction took place

Review by Sonja H. from on 24. June 2020


Frederique Constant ...

Shipping
Item description
Communication

Buyer's comment:

The watch is fine the conditions of delivery weren‘t.

Dealer's comment:

Thank you for your feedback.  We are not responsible for custom duty in your country. This is your responsibility.  

Order canceled

Review by Chea R. from on 18. March 2020


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

He advertised a watch and initially told he had it in stock then 2 days he said he checked his inventory and didn't have the watch in stock then he later tried to offer me $200 for the same watch with a different band by then I was no longer interested. Pretty disappointed.

Review by AG from on 17. August 2019


Hublot ...

Shipping
Item description
Communication

Buyer's comment:

The watch was delivered very late. It was supposed to be located in the US. It turns out that the dealer didn’t have the watch and had to eat it from another country. Finally, the dealer was very rude when I had an issue that needed to be fixed. Overall, the watch is good but the service was dishonest and confrontational.

Review by andrea from on 02. April 2018


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Orologio originale ; purtroppo il cinturino è usato, quindi la menzione "0, mai indossato" non corrisponde al vero. Questo è stato comunicato al venditore ed attendo che me ne trovi uno nuovo. Sono pronto a cambiare valutazione se il problema verrà risolto. Grazie

Dealer's comment:

I am very disappointed with your feedback and don't really understand it. Can you explain? If the strap is not new because it was tried in the showroom many times, what's wrong with communication and particularly shipping? We saved you hundreds of euros showing low invoice and you gave us 3 stars on shipping. It's a shame