OfficialWatches.com
4.5 out of 5 stars | Reviews: 69
Detailed explanation of ratings
| 4.9 | Shipping |
|---|---|
| 4.9 | Item description |
| 4.5 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Order canceled
Review by Norayr A. from on 03. March 2024
Patek Philippe ...
Buyer recommends this dealer
Order canceled
Review by Cyrus L. from on 20. December 2022
Bulgari ...
Buyer's comment:
Response is somehow a bit slow
Review by John from on 17. January 2022
Rolex ...
Buyer's comment:
Watch was delivered loose in a bubble mailer and missing the original box that was listed as included, and shown in pictures in the original listing.
Dealer's comment:
Hi John, Apologies for this oversight. We have the box here and will send out to you immediately. Kind regards, OW
Review by Mark R. from on 06. April 2020
Tudor ...
Buyer recommends this dealer
Buyer's comment:
Item took around 5-months to arrive and when it did, it appeared used/damage. Seller described item as coming from Tudor, via their supplier to me. Item was clearly not checked as was clearly a used item. I was refunded quickly. Communication with Mercedes was excellent throughout, other reviews also excellent and as such I would give OW the benefit of the doubt on this one and would use again.
Dealer's comment:
M, thank you for this review. We accept that on this occasion our service was below par and offer our unreserved apologies. We hope that if you come back you will receive a five star experience. You were a pleasure to deal with despite the unsatisfying circumstances.. Kind regards, Mercedes
Review by Hachemi B. from on 19. March 2018
Breitling ...
Buyer's comment:
Le vendeur a offert un bon prix mais il ne m'a pas informe que le verre saphire de la montre etait gratte (la couverture anti-reflet). Si j'avais su cela je n'aurai pas achete la montre. Le vendeur a ete paye par Chrono24 des reception du colis sans attendre mon approbation. La communication avec ce vendeur etait pratiquement telegraphique. Le vendeur n'a repondu a toutes les questions que je lui ai pose. Le bon prix qu'il a offert ne compense pas le fait que le verre de la montre est gratte et que je vais devoir le changer chez Breitling a un prix certainement eleve.
Dealer's comment:
Salut. Nous sommes vraiment désolés que vous ayez ressenti une mauvaise expérience. Veuillez noter que nous vous avons offert un remboursement complet au retour de la montre. Vous n'avez pas accepté cette offre. Cordialement, Mercedes.
Buyer's comment:
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