Over 360 employees facilitating the ideal shopping experience

OfficialWatches.com

Trusted Seller since 2008
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 10
Watches sold with Buyer Protection: 62

4.7 out of 5 stars  |  Reviews: 46

Detailed explanation of ratings 

 4.8
Shipping
 4.7
Item description
 4.6
Communication
89% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Review by John from on 17. January 2022


Rolex Oysterdate Precision 6066

Shipping
Item description

Buyer's comment:

Watch was delivered loose in a bubble mailer and missing the original box that was listed as included, and shown in pictures in the original listing.

Dealer's comment:

Hi John, Apologies for this oversight. We have the box here and will send out to you immediately. Kind regards, OW

Older than 30 days

Review by Mark R. from on 06. April 2020


Tudor ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Item took around 5-months to arrive and when it did, it appeared used/damage. Seller described item as coming from Tudor, via their supplier to me. Item was clearly not checked as was clearly a used item. I was refunded quickly. Communication with Mercedes was excellent throughout, other reviews also excellent and as such I would give OW the benefit of the doubt on this one and would use again.

Dealer's comment:

M, thank you for this review. We accept that on this occasion our service was below par and offer our unreserved apologies. We hope that if you come back you will receive a five star experience. You were a pleasure to deal with despite the unsatisfying circumstances.. Kind regards, Mercedes

Review by Hachemi B. from on 19. March 2018


Breitling ...

Shipping
Item description
Communication

Buyer's comment:

Le vendeur a offert un bon prix mais il ne m'a pas informe que le verre saphire de la montre etait gratte (la couverture anti-reflet). Si j'avais su cela je n'aurai pas achete la montre. Le vendeur a ete paye par Chrono24 des reception du colis sans attendre mon approbation. La communication avec ce vendeur etait pratiquement telegraphique. Le vendeur n'a repondu a toutes les questions que je lui ai pose. Le bon prix qu'il a offert ne compense pas le fait que le verre de la montre est gratte et que je vais devoir le changer chez Breitling a un prix certainement eleve.

Dealer's comment:

Salut. Nous sommes vraiment désolés que vous ayez ressenti une mauvaise expérience. Veuillez noter que nous vous avons offert un remboursement complet au retour de la montre. Vous n'avez pas accepté cette offre. Cordialement, Mercedes.