Leader in secure luxury watch purchases and sales since 2003

Arum S.L

Trusted Seller since 2007
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 2
Watches sold with Buyer Protection: 406

4.7 out of 5 stars  |  Reviews: 251

Detailed explanation of ratings 

 4.8
Shipping
 4.8
Item description
 4.6
Communication
95% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Alexander F. from on 26. July 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

Die Uhr ist gut und entspricht grundsätzlich den Bilder. Allerdings hat sie eine Beschädigung auf dem Zifferblatt, was eigentlich auch kein Problem in Anbetracht des Alters der Uhr wäre. Nur war diese auf keinem der Bilder erkenntlich, was ich fair gefunden hätte.

Dealer's comment:

Hello, thanks very much for your feedback =)

Review by Herbert Z. from on 27. May 2021


IWC ...

Shipping
Item description
Communication

Buyer's comment:

Ich habe die Uhr gekauft, weil das Baujahr der Uhr mit 2018 angegeben war. Da auf der Garantiekarte kein Datum eingetragen ist, habe den Verkäufer nach den Baujahr gefragt. Dieser hat mir per Mail geantwortet und das Baujahr mit 2015/2016 angegeben. So etwas macht man nicht. Das Baujahr ist beim Kaufpreis entscheidend.

Dealer's comment:

Dear sir, I think you are making a mistake . We never told you the production of the watch was in 2018. We send you , the warranty card with out stramp and date and we told the production was around 2015 and 2016. I don’t understand why you are saying this.

Review by Dr. Dr. Arnd B. from on 07. May 2021


IWC ...

Shipping
Item description
Communication

Buyer's comment:

Die Uhr war mit Original Papieren und Original Box annonciert. Box war Original wie auch zu dieser Uhr, auf Umkarton war aber andere Serien- und Modellnummer. Garantiekarte zur Uhr war nicht unterschrieben, ohne Stempel und ohne Datum und zudem etliche Jahre nach der Produktion der Uhr gedruckt worden. Laut Betreuerin von Chrono24 kann das alles sein, Karte wird wohl erst bei Verkauf der Uhr angelegt und Unterschrift und Stempel und Datum wären für mich egal weil sie aufgrund des Alters keine Werksgarantie mehr hätte. Ich sehe das aber eher aus der Sicht, dass ich die Uhr evtl. mal wieder verkaufen möchte und dann hätte ich sie meiner Meinung nach nicht mit Papieren und Box anbieten können. War froh, dass ich vom Widerrufsrecht Gebrauch machen konnte und Rückabwicklung ging Gott sei Dank auch ohne Probleme. Aber nie wieder da.

Dealer's comment:

Dear Sir, we do not agree with your opinion. As we say in the ADD the watch with box and papers (with out stamp and date because is old stock without warranty ) We give one year warranty from our store, as we say in the ADD. The box is generic original box from IWC, as you can see on the pictures. In our opinion, as you write on the emails, you just want to take advantage of this situation and get a extra discount in order to keep the watch. Best Regards

Review by Jean-francois E. from on 04. April 2019


Alpina ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Reponse peux precise et j’ai du passer par le site pour avoir une réponse

Dealer's comment:

Thanks very much for your feedback . Best Regards

Review by Eugene S. from on 29. January 2018


Zenith ...

Shipping
Item description
Communication

Buyer's comment:

At least once the dealer lied in answering direct question: are the warranty papers stamped and filled correctly? The answer was that ‘yes, but the warranty expired’ in reality though, the papers where now filled at all. When after receiving the watch I asked why I was disinformed, the answer was ‘warranty is expired anyway’. Seriously? I asked about papers. I wanted to do hassle-free service at official dealer and make sure watch was properly sold. I asked about papers, not warranty! Dealer seemed to answer his own imaginary question or just lied. Then, the watch was broken. The bezel was turning freely. And in this case I also asked specifically if the watch is OK and if there are any malfunctions or anything I should know. The answer was solid ‘the watch is as good as new!’ Was it a lie or complete incompetence in current model? I don’t know, but surely it is not a go d way to sell luxury watches, IMO. Especially bad was that I did not just bought the watch right away basing on description and pictures, I specifically asked the dealer and got false answers.

Review by Noeleen M. from on 13. January 2018


Corum ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

FedEx in England was bad. Received email to say it had been delivered and it had not. I telephoned to complain. It was delivered two days later outside the back door without me even signing for it. Very dismayed by the service. Communication with dealer was rather slow.

Review by MATHIEU L. from on 17. June 2017


Longines ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Trust and shipping ... really too too much expensive !!! More than 25% !!! The watch very nice . Luc Mathieu