joseph-watches.com / Gisbert A. Joseph SLU

Dealer's comment:

ok, thanks very much for recommending us, i wonder what we could improve regarding shipping (received within 3 days from shipping date to Hong Kong) and our description (was there something missing or wrong ?.Also, what would you recommend us regarding communication to receive 4 or 5 stars (we always answered within 90 minutes maximum ? Anyway, thanks again for trusting us and stay safe ! Gisbert

Dealer's comment:

ja, das stimmt grundsätzlich natürlich, Sie kennen aber die besonderen Umstände detailliert, daher empfinde ich ihre negative Bewertung als sehr hart, zumal uns diese sehr schadet. Ich wünsche Ihnen alles Gute, vor allem Gesundheit

Dealer's comment:

thanks for your recomendation ! maybe we are not the cheapest in the market, but we are trying to be one of the best and offer guarrantees , 100% authenticity and stock all the original parts for the future (movement parts, case and bracelet parts and dials etc) . What could we do better regarding shipping (only 2 stars out of 5 ?), the item was shipped the same day and delivered the next day. And what could we improve with the comunication and the description for only reaching 4 / 3 stars out of 5 ? Thanks for letting us know, we are always interested to improve, happy new year !

Dealer's comment:

thanks

Dealer's comment:

hello, kindly let us know what we can improve in your opinion to reach 5 stars in you evaluation, thanks very much

Dealer's comment:

hello, i had 18 of the them, all identical, just different serial numbers of course.

Dealer's comment:

hola, buenos dias, que ha pasado ? podemos hacer algo ?

Dealer's comment:

ciao, buon pomeriggio, l'orologio proviene da un ufficio di un rivenditore Breitling in Spagna, è sempre stato appeso a un muro ed era quasi impeccabile quando lo abbiamo imballato e inviato a te Vi preghiamo di inviarci le foto del danno, quindi potremmo essere in grado di negoziare con la nostra compagnia di assicurazioni. Il confezionamento di tali articoli è insolito e difficile per noi, poiché inviamo articoli così grandi 1-2 volte l'anno. Tuttavia, abbiamo fatto del nostro meglio per imballare l'orologio in modo sicuro imbottito, per questo abbiamo utilizzato numerosi materiali riciclati. Nella descrizione abbiamo fatto 2 dichiarazioni contraddittorie, 1 x mai indossato e 1 x molto buono, il nostro errore! Chiediamo scuse. Possiamo compensare il nostro errore? Posso inviarti gratuitamente alcuni articoli promozionali / articoli di merchandising Breitling rari? I migliori saluti e rimanere in salute

Dealer's comment:

dear customer, i apologize for the trouble you went thorugh with this transaction, but i think it is not fair at all giving us such a negative feedback. First of all, when customs authorities get involved neither UPS Express nor i can do anything about it, acutally nobody in the world can do anything exept customs . Second, what can i as a dealer do when there is really a manufacturing defect (this is something your watchmaker said but i never had a chance to proof) that may have happened 20 years ago ? I offered you without any discussion to send you UPS express to your door to pick up the watch for a full refund, with paperwork and export documentation prepared, but you rejected my offer and preferred to keep it. Dear Sir ! We love happy customers only, since 39 years, and we always can solve any problem to our customers satisfaction, but you never gave us a chance !!!! I believe, that your comment is nothing what we deserved.

Dealer's comment:

hello, what was wrong with our 24h Express-Shipping and the description of the watch ? And what could we improve in our comunication (every answer took a few minutes only) ? Anyway, thanks for your business and your recomendation

Dealer's comment:

hola, envio dentro de 24 horas, comunicacion en 10 minutos, descripción 100 % correcto, no entiendo su valoración

Dealer's comment:

Bonjour, le diamètre d'une montre indique toujours le diamètre extérieur du boîtier sans mesurer le Krono ni les poussoirs. Le diamètre du cadran n'a aucune pertinence pour décrire une montre. Par conséquent, nous ne comprenons pas tout à fait la note, car en 38 ans dans cette industrie, cela a été fait non seulement par moi, mais également par tous les autres fournisseurs du monde entier. Il va de soi que nous acceptons les retours même si nous n’avons aucune faute, car la satisfaction du client est notre devise dès le départ. Nous serions ravis de pouvoir utiliser l'une de nos offres ultérieurement, mais nous vous prions de bien vouloir faire attention au diamètre du boîtier et nous serons heureux de vous indiquer sur demande le diamètre exact du cadran. Merci, tout le meilleur

Dealer's comment:

sorry again for sending you not the exact correct item, this was with no doubt our mistake. I am happy, that it finally worked out since "happy customers only" is the most important for us

Dealer's comment:

ok, thanks very much