Over 400,000 watches covered by Chrono24 Buyer Protection

YourWatches.com ApS

Trusted Seller since 2020
Watches sold with Buyer Protection: 1549

4.9 out of 5 stars  |  Reviews: 1,229

Detailed explanation of ratings 

 4.8
Shipping
 4.9
Item description
 4.8
Communication
97% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by gabriel B. from on 05. April 2022


Panerai ...

Item description
Communication

Buyer's comment:

J’ai demandé et fait confirmer par le vendeur si la montre avait un fond transparent comme sur l’annonce. Celui-ci m’a répondu et confirmer qu’il y avait bien un fond transparent et que les photos correspondait à l’annonce. J’ai été très surpris de recevoir une montre sans fond transparent emballer dans du cellophane au prix du neuf. J’étais assez déçu… En dehors de ça le vendeur répondez à mes questions très rapidement.

Dealer's comment:

Dear Gabriel, I fully understand your disappointment that you have received a different watch than the one you really want and I am still VERY sorry for the mistake. As I unfortunately explained to you, we had a system error regarding the images on the Chrono24 and also in our own system as well, which showed the watch you requested with OPEN back case. Because of the wrong pictures, this is why you received the wrong watch with the back case closed. I tried my best to help you find the right one, unfortunately without success as it is difficult when the watches have the same reference. Of course, I sent you a return label for free because the fault lay with us. 1 star review hurts more than you can imagine when you are a business. I well understand your frustration and disappointment, but we are only human and I hope you are aware of that we are only interested in happy customers and helping our customers receive their DREAM WATCH. All the best to you - Pardon Best Regards YourWatches.com

Review by Gianni G. from on 07. December 2021


Omega ...

Shipping
Item description
Communication

Buyer's comment:

L'orologio non ha cassa e bracciale in Titanio, come descritto,, mai in Acciaio.

Order canceled

Review by Yann S. from on 01. March 2021


Seiko ...

Communication

Buyer's comment:

The dealer information with regards the warranty was confusing .

Dealer's comment:

We are sorry for the inconvenience Yann, unfortunately there has been a misunderstanding with our warehouse.

Order canceled

Review by Manja B. from on 10. November 2020


Rolex ...

Communication

Buyer's comment:

Der Händler war zwar per Email und Telefon erreichbar, aber trotz mehrfachem Nachfragen war die Uhr dann doch nicht verfügbar und konnte im Lager nicht gefunden werden, nachdem ich bezahlt hatte. Diese Tatsache macht diesen Händler mehr als unglaubwürdig und unprofessionell.

Dealer's comment:

Wir entschuldigen uns vielmals für die entstandenen Umstände. Bitte beachten Sie, dass wir mit einem sehr dynamischen Markt arbeiten in dem sich die Verfügbarkeit und Preise ständig ändern können. Wir hoffen Sie bei einem nächsten Kauf besser beraten zu können. Ihr yourwatches Team.