Citiwide-Online

Trusted Seller
Watches sold with Buyer Protection: 1312

4.8 out of 5 stars  |  Reviews: 937

Detailed explanation of ratings 

 4.9 Shipping
 4.9 Item description
 4.7 Communication
97% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by Marco I. from on 12. January 2023


Citizen ...

Communication

Buyer's comment:

Placed order on the 3rd of December, the seller did not have the watch advertised. They asked to wait up to 4 weeks to restock. On the 9th of January the order was cancelled by the seller due to the unavailability of the watch

Dealer's comment:

Sorry for that as your watch not able to restock from Japan supplier. Therefore we can not ship out your order

Order canceled

Review by Cevat G. from on 31. May 2021


Seiko ...

Communication

Buyer's comment:

Uhr nach fünf Wochen nicht Versand, danach von mir abgebrochen.

Dealer's comment:

Sorry for that. We do not expect that the whole shipment on 13/04/2021 had been hold by Customs therefore your package is not able to reach DE Warehouse

Review by Mark R. from on 01. March 2021


Seiko ...

Shipping
Item description
Communication

Buyer's comment:

Mostly an OK experience, but the watch has a defect. Specifically, there's an issue with the movement - it won't hand wind. The only way for me to wind it is to flip it numerous times to get it going. Once it's on the wrist it generally runs fine, but the lack of manual winding capability is really a downer. Out of warranty, so will need to pay if I want the movement repaired - which, given the $450 price of the watch, likely does not make sense. Otherwise, the watch was shipped very quickly and came with its original box and papers. But, buyer beware.

Dealer's comment:

We had test up all our remind Stock for SRPD09. This watch need to unlock the crown to hand wind. Please try again that this watch is a hand winding. If you have any problem about the caliber and how to use this watch. You are able to ask local seiko with the international warranty card.

Review by José P. from on 21. January 2021


Seiko ...

Shipping
Item description
Communication

Buyer's comment:

It did not come in its original box, in the communication I feel cheated, I will return the watch.

Review by Sam from on 11. December 2020


Seiko ...

Shipping
Item description
Communication

Buyer's comment:

Seiko hulk Watch arrived and had two marks on the bezel as well as scratches to one lug, seller was not in the least bit apologetic despite me confirming watch was a gift beforehand. Seller was unhelpful and impolite- I returned item for a refund and got a refund via Chrono24 after 10 days but still waiting for postage to be refunded as agreed after 10days from seller. I was told watch was exactly the same as the one in the pictures listed but the bezel marks were hard to see in the picture due to lighting and the scratched lug was not visible at all. The same pictures remained even after I had received the watch so they were using the pictures of a damaged watch for a listing for a new one which seems odd.

Dealer's comment:

Sorry for that, we will improve for that