Over 400,000 watches covered by Chrono24 Buyer Protection

The Watch Outlet

Trusted Seller since 2018
Number of recommendations from other Chrono24 dealers: 1
Watches sold with Buyer Protection: 1263

4.8 out of 5 stars  |  Reviews: 872

Detailed explanation of ratings 

 4.9
Shipping
 4.8
Item description
 4.8
Communication
98% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by Hansen from on 24. November 2021


Eterna ...

Communication

Buyer's comment:

Bestellung vom Verkäufer bestätigt, nach sofortiger Überweisung jedoch über Chronologische 24 die Info, dass Uhr bereits anderweitig verkauft. Order confirmed by the seller, after an immediate transfer, however, Chrono24 informed, that the watch was already sold elsewhere.

Review by davide francesco v. from on 06. June 2021


Eberhard & Co. ...

Shipping
Item description
Communication

Buyer's comment:

the watch model is very beautiful but there are 3 problems: -was sold like extra fort grand taille(41mm) when is the normal extra fort(39mm) -the leather strap is xs for kids and is impossible for me to wear the watch because is too little for my 17 cm wrist -tha case of the watch has 4-5 little damage that is impossible to sell this watch like new and never worn

Review by Roshan M. from on 22. November 2018


Girard Perregaux ...

Shipping
Item description
Communication

Buyer's comment:

I was very unhappy with the watch. The watch cannot be wound and I will need to get it repaired. The leather strap is quite worn

Dealer's comment:

Our sincerest apologies, that must be very upsetting! Please contact us as we offer a 1-year warranty. We also have a 14-day return policy. We made sure to send more pictures of the watch before shipping. Our watchmakers inspect every watch that comes in. If service is necessary we have it taken care of. Sometimes with international orders like this one, something can happen to the watch during shipment.

Review by Mohammad S. from on 10. November 2018


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

The 1961 Datejust Rolex Did not come in the original box nor papers...they told me on the phone that it’s was listed due “to technical error/algorithm” the said I can return in but I’m shocked that EVERYTHING on their page says original box and papers..chrono 24 needs to look further...the seller also stated in messages that they don’t have any Rolex with original box and papers yet all their items listed say other wise...item arrived back to seller today