Over 400,000 watches covered by Chrono24 Buyer Protection

Collectors Coins & Jewelry

Trusted Seller since 2018
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 1
Watches sold with Buyer Protection: 1145

4.7 out of 5 stars  |  Reviews: 748

Detailed explanation of ratings 

 4.8
Shipping
 4.7
Item description
 4.6
Communication
94% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Glenn A. from on 17. January 2022


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Watch is pretty good. More or less as described. Ordered and paid 17 Dec received 5th Jan.

Dealer's comment:

10500 miles / 17000km distance traveled during peak Holiday season with covid delays / restrictions with safe and secure delivery. Enjoy your watch and looking forward to more business

Review by Nils C. from on 13. October 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Ich hab die falsche Uhr geschickt bekommen (falsche Referenz) und nachdem ich das bewiesen hatte (musste die Uhr öffnen, da das geschickte Modell von außen gleich aussieht, aber innen ein anderes/älteres Kaliber hat), hat sich der Verkäufer nicht mehr gemeldet. Weder mir noch dem Chrono24-Support hat er zurückgeschrieben. Ob mit Absicht oder aus Unwissenheit die falsche Uhr geliefert wurde weiß ich nicht, spricht aber beides sehr gegen den Verkäufer. — I got the wrong watch (wrong reference) and after I proved it (had to open the watch because the watch he sent me looks the same from the outside but comes with a different/older calibre) the seller didn’t answer me anymore. He replied neither me nor the Chrono24-Support. I don’t know if it was purposely or lack of knowledge that he sent me the wrong watch but both speaks very much against the seller.

Dealer's comment:

The correct watch was sent as per photos and description. Buyer wanted to extort for a partial refund credit. We asked for a return of the watch, and they decided to keep it. All our watches are backed by a satisfaction guarantee or a full refund money back guarantee.

Review by Erez J. from on 17. February 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Aggressive and defensive and accusatory with words. I’m a great customer and no need to attack over $100 bucks splitting a polishing fee that was done wrong, very aggressive,

Dealer's comment:

we offered a full refund for a return of item, clearly client was happy as they refused to return it and were attempting to get additional discounts.

Order canceled

Review by Aisha A. from on 01. December 2020


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

A very slow back and forth conversation!

Review by LCS from on 26. October 2020


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

The watch is currently at a third appraiser as there are issues with the serial number (indicates a 1943) and model number matching (6605 which wasn’t made until ‘56). The description of the sale also indicated an authentic Rolex leather band, which was not included. The dealer relies heavily on what is pictured trumping their description, although packaging/boxing substitutions and watch band substitutions were made without first consulting me. I have had two parties contest the authenticity of the watch band clasp. I never received a certificate of authenticity from the dealer, even though one has been requested. The appraisal from the dealer was sent with no detailed information. Simply the photo from the listing and an appraisal number. The dealer offered to send images of alternate leather bands and never did. When I conveyed all of these concerns, their reply was simply “it’s real” and “you can send it back”. I would have instead preferred the detailed information I requested to help me verify the authenticity of the piece.

Dealer's comment:

We stand behind all of our products, if you unhappy we have a money back guarantee. Looks like all your appraisers have different opinions; which leads us to believe that you haven't found the answer you are looking for. The watch is a 1956 as per description and serial. There is a reason you decided to keep it, because it is a beautiful watch and as described which also we upgraded the band at no extra charge from preowned to brand new. enjoy the watch and we look forward to doing more business with you in the future.

Review by Richard L. from on 28. May 2020


Wakmann ...

Shipping
Item description
Communication

Buyer's comment:

Yes the watch was an 18 karat case, yes it was a Venus caliber 170 movement. However the timing when received was horrendous, the verticals and horizontals were in the hundreds of seconds negitive! And then to add insult to injury the movement would not run more than a few hours and certainly not completely through the night even though,,, " it had been serviced recently"!!!!! There was a lack of trust in their answers, that I had to pull out of them, just didn't feel good about they're insensitive remarks they were very obtuse! So I decided to do the job myself! I serviced it and at the same time installed a new #911P white alloy power reserve spring into it. I'm happy with the watch now. Be sure you ask many questions "BEFORE" you purchase that's what I would advise you. With all due sincerity. Richard

Dealer's comment:

Customer pretended a watch needed service so he can try to get a further discount after receiving the watch. we asked for the return of the watch for a full refund. The customer then magically serviced it himself? We offer 100% satisfaction guarantee with full refunds on an item that we sell.

Review by Uros J. from on 31. October 2019


Tudor ...

Shipping
Item description
Communication

Buyer's comment:

This is a scam! I didn't get certificate and warranty like I was told. Simple as that. Now I believe that this watch is not genuine...

Dealer's comment:

Buyer received all the advertised documents. We offered an expense paid complimentary full refund but buyer chose to still keep item and was happy.

Review by TONY K. from on 30. October 2019


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Dealer did not deliver original paperwork as advertised (no paperwork at all was supplied). The advertisement clearly stated with original paperwork. Some of it was even pictured. Hence false advertisement and misleading value.

Review by from on 07. October 2019


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

リダンでした、返答も無し。

Dealer's comment:

Customer did not read description, item was described properly,

Review by David S. from on 24. January 2019


IWC ...

Shipping
Item description
Communication

Buyer's comment:

Customer service is important! Especially when spending $10000. Item didn’t start to ship more than two weeks after I had paid. Multiple messages to seller had no response. I had to get Chrono24 to intervene twice to try and get some indication of when I’d receive my watch! Probably the worst buying experience I’ve ever had. Which is a shame considering the product and price were great. Too much stress to use this seller

Dealer's comment:

we are in New York, you are in Australia. Considering a 10,000miles distance, shipping, customs clearance it took two weeks because of your customs not ours. We have shipped to Australia and it has also taken as little as 3 days. customs was unable to reach you multiple times to verify your address. You received a great priced item in 100% condition as advertised. so this is a 5star purchase experience. look forward to doing business with you in the future.

Review by Eric v. from on 05. December 2018


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

-