luxuryinstock

Trusted Seller
Number of recommendations from other Chrono24 dealers: 3
Watches sold with Buyer Protection: 1491

4.5 out of 5 stars  |  Reviews: 1183

Detailed explanation of ratings 

 4.6 Shipping
 4.6 Item description
 4.5 Communication
95% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by Matija S. from on 05. September 2023


Oris ...

Communication

Buyer's comment:

Brand new watch for sale. Checked availabilty wirh the seller, seller replied with offer. I accepted and paid for it. After a week seller cancelled with explanation that watch is damaged. Find that hard to believe. Not recommended.

Dealer's comment:

Hello, we are mortified to read your review regarding our transaction. Please consider that we work with various suppliers, unfortunately it may happen that in some cases these are dated watches, We prefer to do a thorough quality check before shipping them out. In your specific case we preferred to cancel the order as otherwise we would have had complications both we as your suppliers and you as a customer finding defective breasts for the hands. We remain available to better satisfy you in your next visit. Best regards

Review by Jörg G. from on 20. December 2022


TAG Heuer ...

Shipping
Item description
Communication

Buyer's comment:

Neue Uhr in sehr gutem Zustand wie beschrieben. Originalbox vollkommen unbrauchbar

Dealer's comment:

Guten Morgen, mit Bedauern haben wir Ihr Feedback zu dieser unserer Uhr gelesen, leider kann es, wie in jeder unserer Artikelbeschreibungen beschrieben, vorkommen, dass die Boxen im Laufe der Zeit durch Verschleiß beeinträchtigt werden und dies in der Anzeige perfekt erklärt wurde Wir bleiben für jeden Bedarf verfügbar Mit freundlichen Grüßen

Order canceled

Review by Lorenziol from on 13. December 2022


Vacheron Constantin ...

Communication

Buyer's comment:

The response was not fulfilling my questions.

Dealer's comment:

Hallo, we are disappointed of your evaluation. Sorry but we responde to all your question. Best Regards

Review by enrique m. from on 08. December 2022


TAG Heuer ...

Shipping
Item description
Communication

Buyer's comment:

Nunca me contestaron. Me cobraron 4 envios de 4 relojes, que enviaron en un mismo paquete. Un reloj llegó sin batería funcionando.

Dealer's comment:

Thank you very very much for Your appreciate feedback. Best regards

Review by M. from on 31. October 2022


Zenith ...

Shipping
Item description
Communication

Buyer's comment:

Watch not as described, shipped poorly Great communication and understanding

Dealer's comment:

Hello, we are very sorry to read your evaluation. We have done our utmost to forward you detailed photographs of the watch even in the evening and not at work. We replaced the battery, showed the movement and we made ourselves available for every need. Hoping to serve it better next time We are offering you our most Best regards

Review by Rashid bin A. from on 15. August 2022


Ebel ...

Shipping
Item description
Communication

Buyer's comment:

absolutely terrible. item was advertised as NOS, but watch definitely isnt new. Crown had big dent, the 24 disc was wrongly aligned, the hour hand isn't properly aligned exactly at the hour marker. Sent message to them about the issue but nobody bothered to reply.

Order canceled

Review by Marco S. from on 12. July 2022


TAG Heuer ...

Communication

Buyer's comment:

Negoziazione fatta. Ordine accettato. Pagamento effettuato. Spedizione non effettuata. Ordine annullato. Nulla di negativo da dire. nulla di positivo da commentare.

Dealer's comment:

Ci disspiace per l'inconveniente ma a seguito del controllo di qualità finale prima della spedizione l'orologio presentava un difetto di fabbrica, pertanto preferiamo annullare un ordine piuttosto che inviare un orologio che presenta difetti e non conforme al nostro standard di qualità, speriamo di poterla avere ancora come cliente non mancheremo di riservarle un trattamento speciale. Distinti saluti

Review by Hamed A. from on 17. June 2022


Omega ...

Shipping
Item description
Communication

Buyer's comment:

The product was delivered 90% as per advertised, one small detail wasn’t mentioned. The packaging didn’t seem safe, just a 2 bubble wraps, which I don’t think is enough for such an expensive item, to compare with other dealers I would get the package with a lot of paper and bubble wrap around it to ensure it’s safety and stability during travel. The communication was poor, the item wasn’t sent 2-3 days after the money was deposited and when I contacted the dealer I received no reply, only when I contacted Chrono24 did they ship the said watch. It was unnecessarily stressful as times, but at the end of the day I got the watch I wanted with 90% accuracy towards the advertised description.

Dealer's comment:

Hello Mr. Hamed, We are surprised by your comment. Because in the chrono24 chat he wrote me this "Hello, I just received the watch and I absolutely love it, thank you so much!" looking in the chat i find that i answered all your question I also sent you a video of the watch so you can view it. However, we remain at your disposal for any further clarification. Regards

Review by Srebrenko B. from on 05. June 2022


Rado ...

Shipping
Item description
Communication

Buyer's comment:

Item is not new it is used

Order canceled

Review by Rodolfo L. from on 27. April 2022


TAG Heuer ...

Buyer recommends this dealer

Communication

Buyer's comment:

I have nothing to say about it, they sell a watch that I am supposed to buy, I think is my mistake. Regards

Dealer's comment:

Thank you for your feedback. Best regards

Order canceled

Review by David C. from on 21. October 2021


Omega ...

Communication

Buyer's comment:

vend des montres qu il n a pas en stock ! il ne prend pas soin de controler la disponibilité avant d accepter un paiement de 10600€. c est vraiment pas sérieux...

Dealer's comment:

Bonjour M. ici vous pouvez trouver le message que nous vous envoyons "Bonsoir Mr. David, nous avons le regret de devoir vous informer qu'il n'est pas possible de vous envoyer la montre car elle a été endommagée lors du transport de notre entrepôt au bureau d'expédition. Nous l'avons déjà communiqué à Chrono24 qui vous remboursera le montant que vous avez payé. Nous restons à votre disposition pour toute précision supplémentaire. Salutations distinguées " Normalement, vous devriez nous remercier d'être honnêtes et de renoncer à un profit afin de ne pas lui envoyer une montre défectueuse. nous avons d'autres montres similaires à celle que vous vouliez acheter, nous vous informerons si vous êtes toujours intéressé. Merci pour votre commentaire. Salutations distinguées.

Order canceled

Review by Giuseppe F. from on 18. September 2021


IWC ...

Communication

Buyer's comment:

L'annuncio diceva orologio mai indossato (praticamente nuovo) lo acquisto invio il denaro e poi mi dicono che non possono inviarlo perché l'orologio non funziona. Vi sembra un comportamento serio!!!

Review by Peter H. from on 19. January 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Nicht vollig zuverlässig. Uhr war nicht gut.

Dealer's comment:

Hallo, Ihre Bewertung tut uns wirklich leid. Wir stellen uns Ihnen jederzeit zur Verfügung, um Ihre Anfragen in kürzester Zeit zu lösen. Freundliche Grüße

Review by Michele M. from on 26. May 2020


Longines ...

Shipping
Item description
Communication

Buyer's comment:

Non consigliabile

Dealer's comment:

Buongiorno, siamo veramente dispiaciuti della sua recensione, siamo stati a sua completa disposizione per ogni sua lamentela anche ingiustificata a tutte le ore del giorno e anche nei giorni non lavorativi. E' un piacere non poterla annoverare tra i nostri clienti.