111,000 purchases with an "excellent" rating worldwide

The Watch Company

Trusted Seller since 2015
Watches sold with Buyer Protection: 2939

4.9 out of 5 stars  |  Reviews: 2,083

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.8
Communication
98% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Order canceled

Review by Greg S. from on 07. May 2022


Tudor Glamour Day-Date Silver / Steel Ø39.00 mm - 56000

Communication

Buyer's comment:

Another watch. Another watch company with a product that they’re advertising that they won’t sell because they don’t have it. Why waste everyone’s time.

Older than 30 days

Order canceled

Review by Igor N. from on 02. November 2021


Omega ...

Communication

Buyer's comment:

Waste of time. Day1-Day5 Seller Reviewing Order “Since the watch was in the warehouse, it took some days for us to receive the watch We will check the condition and get back to you soon..” Day6 “Order received. You can pay.” Paid Day7 “There is a problem on the watch. However, we have another watch in our warehouse. Please let us know if you are to wait for the watch around 3-5 business day,” I asked for refund. Order canceled. Day8-Day12 Waiting for refund. This watch is still on sale with the price increased. Personally I do not trust this seller.

Dealer's comment:

Thank you for taking the time to review. We are very sorry that the deal was unsatisfactory, we are working hard to improve our service and process flow. Due to our store being small, we have limited storage thus most of our watches are stored in warehouses. We are only able to check the watch condition in person after receiving the watch and in this case, it was unfortunate that the watch came with defects. We have offered to keep the price the same while we retrieve another watch from our warehouse but I guess we were too late and your confidence in us has already been lost. We will take in your review and work on improving our process flow. Hopefully, we will have a chance to provide you with better service in the future!

Order canceled

Review by Addison R. from on 02. November 2021


Rolex ...

Communication

Buyer's comment:

Had to deal with multiple sales agents to ask only 1-2 questions, of which I had to repeat myself because of the lack of communication. I still agreed to make the purchase, but they increased the price $1,000usd because the “market changed”. Shady people and shady business practices - I do not recommend this dealer

Dealer's comment:

Thank you for the review, we are very sorry that the deal was an unhappy one. We are actively trying to improve our service standards and your review has been helpful to us. We hope that we will have a chance to provide you a better service next time!

Order canceled

Review by Chun kit A. from on 04. August 2021


Rolex ...

Communication

Buyer's comment:

相片與事實不附

Dealer's comment:

Thank you very much to take time to leave us a review, since our customer's opinions are important to us. We try our best to make the ad photos to match the actual watch but unfortunately there can be some slight differences. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Review by Andrei S. from on 28. July 2021


Omega ...

Shipping
Item description
Communication

Buyer's comment:

ebay/discounter type of experience. the color of the strap was different than on pictures ( we've ordered green but it was in fact more greyish). Can't really complaint much as should be concerned before a sale about the fact of using stock images..

Dealer's comment:

Thank you very much to take time to leave us a review, since our customer's opinions are important to us. We try our best to make the ad photos to match the actual watch but unfortunately there can be some differences due to lighting and other aspects. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Order canceled

Review by Erik from on 12. April 2021


NOMOS ...

Communication

Buyer's comment:

Unzuverlässig, bestellt und nicht geliefert.

Order canceled

Review by Steven M. from on 05. April 2021


Chopard ...

Communication

Buyer's comment:

Zeer trage .respoms tijd !!!!

Order canceled

Review by Raffaele P. from on 07. December 2020


Seiko ...

Communication

Buyer's comment:

I was told the watch was available. We agreed on a price. They then said it wasn't available after all and said i would have to wait a month to source out another watch. I wanted to get a refund of the money because there was no reason to have my money tied up for that long a time. So i told them this and said i would pay them when the watch was acquired. They said i could do this bit they would not honor the agreed price. Quite frankly i think the sold the watch to another buyer and wanted me to cancel my sale. Anyway i think this is bad business practices and i will let whoever reads this review to judge them. I did nothing wrong.

Dealer's comment:

Dear Customer, We are sorry about changing of arrival schedule due to uncertainty from our dealer since this watch is very hard to get one, we were not able to control the arrival schedule of the watch. If the payment is done for sure we will keep the same price for you until the watch arrived. However, we are sorry that we cannot promise the stock is still available at the time the watch arrived and same price without a payment to keep the watch since we got several enquiries on this watch at the same time. Please rest assured that the watch wasn't sold to any other customers since we didn't have the watch yet. Hope you can understand. Thank you very much.