Goshortcut.inc

Trusted Seller
Watches sold with Buyer Protection: 506

4.8 out of 5 stars  |  Reviews: 319

Detailed explanation of ratings 

 4.8 Shipping
 4.7 Item description
 4.8 Communication
95% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by S. A. from on 14. August 2023


Cartier ...

Shipping
Item description
Communication

Buyer's comment:

Item sent completely different from item on website. Returning item was very difficult.

Dealer's comment:

We shipped 2 very similar Cartiers to 2 different buyers-just a coincidence. Our shipping company messed up and swapped the shipments. We sent the buyer a prepaid return shipping label because the UK was not allowing them to insure it back to us. Never happened before to us and we did our best making client happy. thanks

Review by Xiaoming W. from on 12. July 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Since day one I bought this watch, I had hard time to wind this watch, local jeweller showed me how to wind this watch the first time I used it, after that, each time I winded it, it either stopped right away or it lasted only for a few hours, i contacted seller almost everyday about this problem, I even bought watch winder as per seller’s suggestion, this watch still stopped, eventually this watch completely stopped on me two weeks after I bought it, I finally took it to local watch maker who has 35 years experiences, the watch maker told me this watch has not been serviced at least 7 years, something blocks the movement, the watch maker suggested I should send it back for service, the seller refused to pay for the full service or give me refund, Before this watch was shipped out, the seller said this watch was professionally serviced, if it was professionally serviced, I’m sure this watch would have lasted just more than two weeks, i received no certificate saying this watch has been certified by a watch maker, I just think an honest good standing seller should sell luxury watches that have been certified by watch makers. I think this seller tried to sell pre-owned watch that lasts for a short period of time, then blame on buyer for the watch not be able to work. The Advertising said this watch has luminous hands, in fact they don’t have it, also the ad never mentioned if this watch has quick set date feature or not, then when I received it, I found out this watch doesn’t have quick set date feature, I find their ad very misleading, the worse thing is the seller was not honest when I asked if they did professional service with this watch. I actually was planning to buy the 2nd watch from this seller if I had a good experience with this Rolex watch purchase, unfortunately I have a very unpleasant experience, I spent money 13k CAD, this watch doesn’t work, the seller refuses to pay for the service or give me the refund, I hope Chronto24 can come up with suggestion on this, otherwise I will send the watch back, get my refund from my credit card company. I will not buy the watch that doesn’t work probably in the first place then I have to pay my own service, I don’t think it is fair, i would expect this watch to work perfect until next service when I bought it. I think seller should have honest good business practice, that is how they attract customers to buy their products.

Dealer's comment:

Buyer had the watch checked by their jeweler in order to learn how to use it and everything was great. They broke the watch weeks later and threatened us to issue a refund or cover the costs of the full repair. We agreed to help them with covering half the repair strictly out of courtesy. Chrono24 is currently investigating this situation and have already realized what the buyer is doing. thanks

Order canceled

Review by Murat K. from on 14. February 2020


Rolex ...

Communication

Buyer's comment:

Ustabil svarer ikke

Dealer's comment:

hello-you made an offer and we accepted it-but you never paid-we are confused why you are upset stay safe in these tough times take care

Order canceled

Review by CATHERINE b. from on 26. January 2020


Cartier ...

Communication

Buyer's comment:

THE PRICE IS ALWAYS CHANGING

Dealer's comment:

hello the pricing was not changing-we are based in the USA and you are in Europe-so the currency conversion rates keep changing stay safe in these tough times take care

Review by kc from on 05. October 2019


Audemars Piguet ...

Shipping
Item description
Communication

Buyer's comment:

Dealer included an appraisal that was not accurate (incorrect number of total carats, incorrect description of quality of diamonds, etc.) and size was 30mm not 33mm as advertised. And after less than 1 week, after wearing the watch 2 times, one diamond has already fallen out of the bezel.