Over 400,000 watches covered by Chrono24 Buyer Protection

Zeitlounge

Trusted Seller since 2015
Watches sold with Buyer Protection: 1689

4.7 out of 5 stars  |  Reviews: 1,177

Detailed explanation of ratings 

 4.7
Shipping
 4.8
Item description
 4.4
Communication
92% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by Maxime A. from on 11. April 2022


Zeppelin ...

Communication

Buyer's comment:

Plus d'un mois après la commande, le vendeur n'avait toujours envoyé aucune information sur l'envoi de la montre. Apparemment ils ont vendu la montre sans l'avoir en stock et on eu des problèmes d'approvisionnement avec leur fournisseur.

Order canceled

Review by Matthias G. from on 15. February 2022


Junghans ...

Communication

Buyer's comment:

Gute und schnelle Kommunikation, jedoch erfolgte nach über 4 Wochen immernoch kein Versand der Artikel.

Order canceled

Review by Fab from on 07. February 2022


Frederique Constant ...

Communication

Buyer's comment:

Mauvaise communication, le délai affiché était de 3 à 5 jours avant envoi, pas de nouvelles du vendeur et quand on le contacte il faut attendre 1 mois… Le mieux serait de prévenir dès le départ.

Order canceled

Review by John C. from on 27. December 2021


Jaguar ...

Communication

Buyer's comment:

After accepting my offer on the watch ,which was ever close to the asking price .there was no communication for 3 weeks ,when they said the watch was no longer available !They did offer a alternative but as it was for a Christmas present this was not good

Order canceled

Review by Péter C. from on 18. December 2021


Hamilton ...

Communication

Buyer's comment:

-

Review by C.B from on 08. December 2021


Hamilton ...

Shipping
Item description
Communication

Buyer's comment:

Erst kam die falsche Uhr an (falsches Ziffernblatt in einer anderen Farbe als angegeben), dann durfte ich noch 50€ drauf zahlen, da der Preis nichts komplett zurück erstattet wurde da auf dem Band ein Mikrokratzer war und letztendlich durfte ich noch einige Tage warten, bis der Verkäufer den Artikel als Rückversand angenommen hat. Ich warte nun auf mein Geld. Find es echt schade, Versand und Verpackung gab es nichts zu bemängeln.

Dealer's comment:

Es liegt immer in den Augen des Betrachters ob ein Ziffenblatt weiß glänzend oder Silber ist, es gibt nur genau eine Version der Uhr und sie sieht auch so aus wie auf dem Foto. Wenn ein Artikel nicht in einem Neuwertigen Zustand zurückkommt so müssen wir das reklamieren. Wenn an Versand nichts zu bemängeln wäre warum geben Sie dafür nur 3/5 punkten?

Order canceled

Review by Fulvio P. from on 17. October 2021


Victorinox Swiss Army ...

Communication

Buyer's comment:

Why sell a watch you don't have in stock?

Order canceled

Review by Pasquale C. from on 06. October 2021


Frederique Constant ...

Communication

Buyer's comment:

Il prodotto risultava disponibile con data di consegna stimata dopo 7gg dal pagamento. Dopo il Trusted Checkout sono stato contattato privatamente per essere informato che il prodotto non sarebbe stato disponibile prima di 45gg, tralasciando il fatto che il commerciante parla solo in tedesco, trovo tutto ciò totalmente inaccettabile.

Review by Anar T. from on 04. October 2021


Frederique Constant ...

Shipping
Item description
Communication

Buyer's comment:

The clock was not working when I got it. I immediately contacted the salesman and described the problem. The salesman suggested in writing that I take the watch to watchmakers ,fix the error and that the seller should bear the cost. I did exactly as the salesman suggested and took a receipt for the work done. After the work has been done, the salesman has refused to pay the cost.

Order canceled

Review by André René R. from on 12. June 2021


Jaguar ...

Communication

Buyer's comment:

Habe lange auf die Uhr gewartet, aber auf einmal ist sie defekt und kann nicht geliefert werden. Da war ich natürlich enttäuscht, denn da hätte man früher Bescheid sagen können.

Order canceled

Review by Jean-Francois C. from on 28. January 2021


Zeppelin ...

Communication

Buyer's comment:

I had to ask the status of my order to get the feedback that the watch was not available.

Dealer's comment:

This is not correct, you were informed within one Business day of receipt of the order by email.

Order canceled

Review by Bernard C. from on 20. January 2021


Victorinox Swiss Army ...

Communication

Buyer's comment:

Dès que ma commande a été validée par mon paiement trés vite je me suis rendu compte que la montre n'était pas en stock .J'ai demandé des precisions et confirmations,ce vendeur a préféré annuler ma commande. Ce vendeur a publié une annonce sur votre site sans préciser l'indisponibilité de la montre. Ce n'est pas normal! Cette montre était un cadeau anniverssaire hélas j'avais fait le mauvais choix! Je précise que l'annulation de ma commande par le vendeur n'a pas était accompagnée d'une quelconque inemnité!

Order canceled

Review by Patrick L. from on 24. November 2020


Victorinox Swiss Army ...

Communication

Buyer's comment:

Montre jamais reçue, remboursement effectué

Review by Gerrit B. from on 28. September 2020


Citizen ...

Shipping
Item description
Communication

Buyer's comment:

Sehr dubios, nicht zu empfehlen. Wenn man bei Zeitlounge gekauft hat, sollte man sich vor Retouren sehr exakte Bilder unter Zeugen anfertigen, da man mit Anschuldigungen über vermeintliche Schäden konfrontiert werden kann.

Order canceled

Review by razvan adrian b. from on 30. August 2020


Hamilton ...

Communication

Buyer's comment:

He didn't to answer my questions about the watch only after i payed for , only to find out the watch had a different movement in it (which he wrongly mentions in descriptions , and accurate in the title (posible click bait) The thing is i've lost 15 euros due to conversion rates

Review by Kerstin K. from on 04. March 2020


Bruno Söhnle ...

Shipping
Item description
Communication

Buyer's comment:

Vorsicht!!!! Es wurde mir mangelhafte Ware zugesandt, dann 2x in angeblich hochwertigere Ware getauscht , weil ursprünglich ausgesuchte Uhr nicht lieferbar war. Zusätzliche Gebühr und ursprünglichen Kaufpreis bis heute nicht zurück erhalten, obwohl die Ware vor 20 Tagen in Empfang genommen wurde!!! Sehr freche Kommunikation, nachdem man den Widerruf getätigt hat.

Review by Emmanuel W. from on 04. February 2020


Storm ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Vendeur ouvert à la négociation du prix. J'ai obtenu environ 20% de rabais sur le prix initial. Montre reçue deux jours plus tard. Donc très très rapidement.

Review by MF from on 02. February 2020


Swatch ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Der Artikel weit zu spät zum Versand gebracht obgleich es mehrfache Aufforderungen gab.

Review by Iurgi C. from on 18. January 2020


Hamilton ...

Shipping
Item description
Communication

Buyer's comment:

Primero enviaron supuestamente el envío a otro destino. Después de un mes de reclamaciones cancelaron el pedido sin darme siquiera la razón.

Review by Roger M. from on 22. December 2019


Jaguar ...

Shipping
Item description
Communication

Buyer's comment:

Verkoper nam lang de tijd om het horloge te verzenden, ver buiten de beloofde tijd. Zelfs na contact en op aandringen van Chrono24 nam verkoper nog alle tijd het horloge te verzenden. Dit is niet prettig zaken doen,.

Review by Massimiliano B. from on 11. December 2019


TUW ...

Shipping
Item description
Communication

Buyer's comment:

Spedizione avvenuta in ritardo e il venditore non risponde alle domande.

Review by DIEGO S. from on 07. September 2019


Citizen ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Fantástico.

Review by Nikosachlatis A. from on 11. August 2019


Zeppelin ...

Shipping
Item description
Communication

Buyer's comment:

Delay of shipping. The initial communications was fair. The description of the item wasn't the appropriate, (missing the instructions manual and the zeppelin ticket. Unfortunately no one inform me from the beginning.

Review by Carmelo Orlando from on 07. January 2019


Jaguar ...

Shipping
Item description
Communication

Buyer's comment:

Una terribile esperienza. L'acquisto del prodotto si è rivelato un totale fallimento rispetto alle aspettative. Ordinato l'orologio il 3 dicembre (venivano indicati tempi di spedizione di 6/8 giorni) è arrivato il 27 dicembre pomeriggio, dopo che si era smarrito una prima volta (o era stato consegnato a qualcun altro non in Italia). Devo solamente ringraziare l'ECCELLENTE SUPPORTO DEL TEAM CRHONO24 che mi ha supportato completamente e mi ha aiutato a risolvere il problema.

Dealer's comment:

This is nonsene - DHL made a mistake in delivery and returned the parcel to us, we sent it out again the day we received it back from DHL and you received it shortly after. However since there was Christmas in between it took a lot longer than usual.

Review by Ronald N. from on 03. September 2018


Ingersoll ...

Shipping
Item description
Communication

Buyer's comment:

Prior to buying, I inquired if this was the limited edition version, which was confirmed. Shipping was slow (waited 18 days after payment until package sent out, received 20 days after payment). Then it turns out it was NOT the advertised 'Limited Edition' item, but the regular one. The transactions was reversed without problems or cost. Based on this 1 transaction (long wait and wrong item) I would not recommend the seller, but obviously, as is clear from many positive reviews, this must have been an honest listing mistake, and the error was handled adequately. I would buy from them again, if they have what I want.

Dealer's comment:

The watch was identical but for an additional strap which we offered to send free of charge.