Over 400,000 watches covered by Chrono24 Buyer Protection

Timeline Watches

Trusted Seller since 2013
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 7
Watches sold with Buyer Protection: 793

4.6 out of 5 stars  |  Reviews: 529

Detailed explanation of ratings 

 4.7
Shipping
 4.6
Item description
 4.6
Communication
93% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Review by Bernhard S. from on 04. May 2022


Panerai Luminor Marina Logo Box & Paper 2 Straps

Shipping
Item description
Communication

Buyer's comment:

Uhr in schlechtem Zustand, Beschreibung stimmt nicht mit der Lieferung überein.

Dealer's comment:

The watch was actually in very good condition, except for the bracelet which was visible in the pictures that it was worn. Other than that you received an extra strap in perfect condition including in the package and still you were dissatisfied even though the watch was in great condition. Unfortunately for you, you did not take the time to check the pictures properly and of course still leave such a review. Heartwarming, thanks for nothing, and please in the future check the pictures you see before buying.

Order canceled

Review by Filippo D. from on 03. May 2022


Rolex Datejust 41MM 18K Rose Gold/Steel Grey Dial B&P 2020

Buyer recommends this dealer

Communication

Buyer's comment:

Il commerciante ha risposto alla mia proposto in tempi medio lunghi, mi sono orientato perciò verso altro commerciante. Consiglio di rispondere più velocemente

Review by Lars R. from on 29. April 2022


Cartier Santos 100 Xl Fully Iced Out Custom Diamonds Setted Steel Watch B&P UNWORN

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Communication

Buyer's comment:

Think carefully -ask question before buying

Dealer's comment:

You are 100% right, you should have thought before buying but apparently, you didn't understand our ad that is clearly mentioned CUSTOM DIAMOND SETTING. And it has to be made in 2 weeks, that's the time we needed to prepare the setting of the watch, especially for you! You send the watch to Cartier for checkout, (and as normal Cartier will never say its good when the setting is not done by Cartier itself) So dear sir please ask questions before you buy next time when you don't understand the ad, All the best.

Older than 30 days

Review by j. l. from on 23. October 2021


Cartier ...

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Communication

Buyer's comment:

Boite en très mauvais état. Selon échange, montre datant de 2020 sur écritures du vendeur. Aucune certitude selon mon horloger, demande de vérification en cours avec le numéro de série.

Review by Anonym from on 25. September 2021


Rolex ...

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Item description
Communication

Buyer's comment:

Unfortunately, the watch did not look as on the pictures and the communication with the seller was not great, due to not wanting to fix this issue. Chrono24 had to step in and fix it.

Review by Stefan L. from on 21. January 2021


Cartier ...

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Item description
Communication

Buyer's comment:

Watch wasnt in the correct state it didnt run

Dealer's comment:

Sorry for this inconvenience, but this 99,99% does not happen. As you can see we have 96% client satisfaction... It did not go through the watchmaker before shipping but anyhow you got refunded directly without discussions. Wish you the best and hopefully will be better next time. Yours faithfully , Nimron Dillen

Review by Tim S. from on 14. December 2020


Rolex ...

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Item description
Communication

Buyer's comment:

Delivery way too late without communication. First it was 24hours delivery; then a week. Then still no delivery or message. After a phonecall with a Very unfriendly spokesperson and another message via this plarform I received the watch. Very poor communication and service for a luxury product like this. The watch itself is perfect.

Dealer's comment:

Atleast the watch is perfect :)

Review by Annika L. from on 13. May 2020


Rolex ...

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Item description
Communication

Buyer's comment:

The watch was not in the same shape as it was described “very good”. The communication was not nice and not what you expect to have with a professional watchdealer. I needed help from Chrono24 to solv this case whit a happy ending.

Dealer's comment:

Dear Its very unfortunate what you say ,the watch exactly as described you have wrote us that the glass of the watch was smaller then your watch in 0.2mm which is impossible to see that difference*(0.2mm??) even worse you have measured the glass with a metal caliber and scratch our glass. We didn't want to make you pay for it and we returned the watch back with out any problem ,and more you have probably opened the case back of the watch and didn't closed it at all!!! Normally you should have paid for the damage of the glass but again we closed our eye. Even your very bad review which is competently wrong we wish you all the best.

Review by John C. from on 08. February 2020


Breitling ...

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Communication

Buyer's comment:

I did not have a good experience with this dealer.

Review by Jesper M. from on 23. December 2019


Rolex ...

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Buyer's comment:

Vil aldrig, som i aldrig bruge denne forhandler igen. Dårlig kommunikation, fejl leverance og en ventetid meget ud over det sædvanlige.👎👎

Review by Ilona K. from on 22. October 2019


Cartier ...

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Communication

Buyer's comment:

The watch was as advertised and absolutely beautiful - I love it. However, the package was missing the manufacturer's box as advertised, and the inside of the package reeked of cigarette smoke and other foul odors. Requests to the seller were ignored for over 1 week (they were on vacation).

Review by Michael P. from on 01. July 2019


Chanel ...

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Communication

Buyer's comment:

Watch was advertised as Full Set, it was missing 3 links and the necessary screws for the 4th. Dealer then disputed what definition of Full Set is, I sent him Chrono24 printed description from Chrono24 Magazine. They have taken no action to resolve, just double talk and excuses. Watch outer box was damaged due to poor packaging.

Dealer's comment:

Dear sir We have advertised the watch as full set ,and it was full set meaning the original box the original papers all the booklets and documents ,the only thing that you claimed missing were the links. The watch is in perfect condition you got it for the cheapest price in the world (we gave an additional reduction of 300 euro) And we told you we will try to get you extra links for the watch for free!!! Even we asked chrono 24 to give you extra 50 euro back, to you find the links your self . The packing of the watch was perfect as well (the box is from 2008) so maybe it was not in new condition. In the end you got a beautiful watch in perfect condition full set and for the best price world wide. We wish you all the best.

Review by Cristian P. from on 22. May 2019


IWC ...

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Item description
Communication

Buyer's comment:

The watch was not according to the presentation.

Dealer's comment:

It is very unfortunate what you are writing ,you got the watch after 3 days we got the payment confirmation,the watch is serviced and in perfect condition with its original box and papers. When you got the watch you have told us that the watch has'' signs it was subject of some intervention on the back''. You knew from the beginning that the watch have been serviced by our watch maker and it was written on our add as well. You have asked to return the watch and we accepted it immediately as well.(no questions asked) 1- you have given 3 stars for shipping although you got the watch in 3 days until your home. 2- you have given 1 star for item description even that the watch was in perfect condition FULL SET BOX AND PAPERS.(and the exact condition as in our pictures online) 3- you have given 2 stars for communication although we have answered all of your mail immediately,we can easily prove that from our chats. 4- last and worst you do not recommend us actually for no reason that a normal human been will understand . We are working in a serous business here and we try to provide our clients the best service and the best quality goods. By laying back on you chair and behind the computer screen and writing all the non sense with out a blink of an eye is very easy apparently but its definitely not the truth. What's the most not understandable that you even didn't bough the watch and still writing not logical comments. This is defiantly not the way to make business.

Review by erna h. from on 16. May 2019


Longines ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Die betreffende Uhr entspricht optisch zu 100% den Erwartungen,der Versand verlief absolut reibungslos.Nur bei der Verpackung lief vermutlich etwas schief,da beim auspacken gleich die keramiklünnete herunterfiel....dies behob mein uhrmachermeister unentgeltlich prompt und schnell..... Ja das Uhrwerk läuft soweit,bis auf die arretierung des Datum,dies lässt sich nicht stellen,vermutlich im inneren etwas defekt.....wurde von Time line auch nicht erwähnt.Ist jetzt momentan für mich auch nicht so schlimm bei der Betrachtung des relativ günstigen Preises. Ich werde das bei Gelegenheit von meinem longines uhrmachermeister Checken lassen....rechne damit dass die Reparatur noch einige Euros kosten wird.Für mich ist es keine Option deswegen die uhr trotz Gewährleistung noch mal auf die Reise zu schicken ohne zu wissen was Time line damit macht und wo sie repariert wird.Dieses sehr schöne und gepflegte Stück geb ich nur noch einem autorisierten longines Händler in die Hand....

Dealer's comment:

Its very sad the you say we had no communication ,we surly talked 3 or 4 times before you bought the watch, As for the shipping we sent our watches with Fedex and we surly rap the watch in the inner box and the box it self with very good protection ,so i cant understand how the watch came broken or damaged by you ,you can see clearly in the pictures the the watch was not broken or had any flaws at all. About the price you are very right ,we gave you extra discount on the price the was the cheapest in the world. Any way we are still glad you are happy with your purchase and we wish you all the best. Enjoy the watch.

Review by Martin v. from on 15. April 2019


TAG Heuer ...

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Item description
Communication

Buyer's comment:

Het horloge liep bijna 2 minuten per dag achter en hield er na 13 uur mee op. Mailtje gestuurd en de reactie was dat dat niet kan. De eerste reactie van Timeline was dat ieder horloge een servicebeurt krijgt... Geld terug gevraagd en horloge retour gestuurd vanwege angst dat het uurwerk niet goed is. Het horloge zou gerepareerd op de post zijn gedaan. Na 5 dagen nog niets ontvangen. Mailtjes gestuurd en gevraagd waar het klokje blijft. Geen reactie. Nieuw mailtje. geen reactie. Nu drie weken verder. En geen horloge en geen geld retour. € 1.500,-- armer. Weet waar u aan begint.... In de verkoopfase prima. Vlotte reacties. In de nazorg een drama.

Dealer's comment:

Uw mening maakt u 1 van de 100 kopers, kijk is even goed door voor u praat over mij. /// Service gekregen, uw zendingkosten geaccepteerd om terug te betalen, 3 dagen niet geantwoord doordat we het erg druk hadden, en dan aarzelt u en zegt dat u geen vertrouwen in ons hebt. Echt jammer dat u zo koppig dit situatie heeft behandelt zonder twee maal na te denken. Tja we wensen u het beste. Mvg, Timeline Watches