Exquisite Timepieces
4.5 out of 5 stars | Reviews: 681
Detailed explanation of ratings
| 4.6 | Shipping |
|---|---|
| 4.6 | Item description |
| 4.4 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Order canceled
Review by Matthew V. from on 14. July 2023
Seiko ...
Dealer's comment:
I am sorry to hear this. It is very difficult to monitor our inventory 24/7 when we have over 80 watches coming in and out of our store everyday. Sometimes we are a few days behind on removing a listing from our site and Chrono24. I do apologize for the inconvenience. We try our very best to keep updated. We never tried to sell you a completely different watch. We offered you the same watch but brand new for the same price as the used watch. If you were willing to wait we could have made this happen but I understand if you were upset with the situation. We are one of the largest Seiko AD's and we do our best to get these pieces allocated, some take longer than others. At the end of the day, thank you for the opportunity to earn your business.
Order canceled
Review by Guillermo R. from on 07. July 2023
Grand Seiko ...
Buyer's comment:
I Completed the transaction but was cancelled because the item was sold
Dealer's comment:
We do apologize about the inconvenience. This does happen. It is always best to ask if item is available before purchasing. We do our best to keep Chrono24 updated as we have a store front and website. Thank you.
Review by Taylor Y. from on 29. June 2023
Zodiac ...
Buyer's comment:
Upon receiving my package, I was sent the wrong watch. Then, it took a couple of my days for my watch to be shipped out. I had requested that the package be held at a FedEx location and the individual who was helping me did not make that change until I called. Overall, it was a lot of inconvenience.
Dealer's comment:
I apologize for the inconvenience. This happens once in a blue moon. I shipped the correct watch out to you the next day and had a pre paid label sent to your email to have the incorrect Zodiac sent back to us. This was all resolved in 3 days. At the end of the day, I am glad we were able to sort things out and make it work. You have my direct line so I will be sure give you a very good price on the next one. Thank you
Order canceled
Review by Torry R. from on 21. May 2023
Oris ...
Buyer's comment:
Communication was lacking
Review by JL from on 26. April 2023
Corum ...
Buyer's comment:
Not a good experience from start to (eventual) finish
Dealer's comment:
I am shocked that you left this review. We did everything we could to help you. You did not like the condition of the strap so we refunded you in full for the total cost of a brand new strap. Yes it took a week or so for Chrono24 to send you back the funds but not on us. We did the best we could to make you happy. They do say you cannot make everyone happy.
Review by ron Y. from on 26. November 2022
Seiko ...
Buyer's comment:
Description of the exterior condition was very accurate, but, when i received the watch, inside was also another crystal and gasket in a separate clear pouch. Had it been changed? If so, why? Being a higher end Seiko quartz, one frequent comment about this model is the precision in which the seconds hand hits all the markers. This one is okay from 12 to 5, but past that point is off as much as 40% between markers. The seconds hand is not pressed on it axis parallel to the dial? I messaged the seller with my concerns and was told to return the watch for credit, period. Fair enough, but I liked this one because it was still in factory wrap and in great condition. I offered to seller an alternative that If i paid a fee as part of a battery service, would they address the seconds hands issue. I never received a reply even after a second message. As far as shipping, what was weird is that I received a shipping notice one business day after my order and following the tracking number of shipment online, it showed it had gone out. Then I received another shipping notice a few days later with a different tracking number and this is the number it was delivered to me under resulting in my receiving package 4 days later than originally notified? I have followed this dealer and their listings on their website for a long time. I have heard many mentions of them on Youtube as well (Random Rob) and they always seemed like a class act. They may be, but I fell through the cracks I guess. I decided to keep the piece and at some point will have the seconds hand addressed. The communication was the failing point of this transaction, even if they had told me they weren't willing to address the seconds hand if i paid a fee, at least I would not had to assume that as a condition of keeping the watch.
Order canceled
Review by Sean M. from on 12. October 2021
Hublot ...
Buyer's comment:
No communication once watch was purchased. Canceled the item due to delayed shipping, once I canceled order, then the dealer informed me that they were on vacation. Perhaps that should have been stated at the time money was requested for the purchase.
Dealer's comment:
Hi there, we were 2 days late on shipping to you. I am sorry we are not perfect and try the best we can. Sorry it did not work out. The review is greatly appreciated.
Order canceled
Review by Håkon K. from on 06. July 2021
Breitling ...
Buyer's comment:
Bestilte klokke til pris og betalte, men mens den ble reservert så ble den solgt i butikk. Så litt missfornøyd.
Dealer's comment:
I am sorry about that bad timing. Someone purchased in the store about an hour before you checked out.
Order canceled
Review by Kbb from on 21. April 2021
Junghans ...
Buyer's comment:
He gave an offer and then after I paid he sold it to someone else. Waste of time.
Dealer's comment:
Sorry for the that. We do our best but it is impossible to make everyone happy.
Review by DANIEL K. from on 17. February 2021
Ball ...
Buyer's comment:
The timepiece was nothing like the picture. It was a different color. Totally dissapointed.
Dealer's comment:
Hello, I am sorry you feel this way. This is exactly how it is on Ball website and how it looks in person. I do not appreciate the bad feedback after I accepted the return and paid shipping ect. Our webteam to adjust, accounting to adjust, everyones time is valuable. And then you leave bad review.. Not cool. I am sure you have a business to run also, Please consider changing.
Order canceled
Review by Issa S. from on 23. November 2020
Breitling ...
Buyer's comment:
Die Uhr hat Kratzer und Delle, aber der Händler sagte sie ist 10/10 fehlerfrei wie neu. Obwohl gibts es schon papiere für die Uhr, aber keine Info oder Fotos von dem Kaufdatum. Ich habe nach Gewischt gefragt, mir würde geantwortet: wir haben keine Waage da!!!
Dealer's comment:
I can even understand what you are saying I apologize. We had a deal and then you renegotiated over a scratch on a 20 year old preowned watch. Sorry you feel this way to leave that review..
Buyer's comment:
After making my purchase from Chrono24 I waited a week with no followup and when I called Exquisite Timepieces directly they said they didn't have the watch advertised in stock. I got annoyed with the salesperson I was speaking to because it felt like I was MAYBE being handled and MAYBE I mistook their sincerity for matching me with the perfect watch to wanting me to buy a completely different watch directly from them. I wanted the exact watch advertised on Chrono24 - THAT'S WHY I BOUGHT IT. I accept that some people have a great interaction with them and they're probably wonderful at what they do - maybe I'm oversensitive, but when it comes to my money I'm oversensitive.