WWJD di Soave Alessandro

Trusted Seller since 2013

Number of recommendations from other Chrono24 dealers: 4

Watches sold with Buyer Protection: 1135

4.8 out of 5 stars | Reviews: 748

Detailed explanation of ratings

4.8	Shipping
4.8	Item description
4.8	Communication

of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by Florentina Geanina T. from on 31. January 2022

Rolex ...

Communication

Buyer's comment:

Răspunde foarte greu la mesaje, deși comanda era plătită și nici măcar nu a expediat o. A trecut termenul in care eu trebuia sa mi primesc comanda și domnul nici nu o expediase. Cei de la Chrono24 mi au restituit banii. Deci nu recomand, plătești dai mesaje și aștepți mult și bine comanda. Asta am pățit eu

Dealer's comment:

Hello, we're deeply sorry for this delay. I'm sorry but due to Christmas holidays of our artisan and due to COVID restriction we weren't able to fulfil your request in time. Hopefully you getback your money, that we never had on our account since it was on hold at Chrono24's account. Sorry for this lack of service, the overall period is very hard. Hope to serve you better in the future, I'm sure we'll do our best :) Kind regards

Review by Chris V. from on 24. January 2022

Paul Picot ...

Shipping

Item description

Communication

Buyer's comment:

Bought a nice Paul Picot Firshire Chrono watch from WWJD di Soave Alessandro . The seller said Automatic movement, NOS (New Old Stock), Box and papers. I received the watch in a plastic pouch without the protective cellophane ! Why because the watch doesn’t fit in the box the box is made for leather strap watches ! I shake the watch but nothing happens, I had to wind the watch because I has a mechanical movement. Another lie. New old stock well my watch has been sold on 1/5/2021 it has stamped warranty papers ! Yet another lie ! Definition New Old Stock : refers to aged stock of merchandise and still new in original packaging and never been sold to a customer !!!! Buy cleaning the watch with a cloth i detected small scratches ! So the watch has been worn. And there is more I contacted the seller and he said that it was all the fault of Chrono24 with their autocompiler?? So I contacted Chrono24 to ask them to adjust my Trusted Certificate but the answer was we can’t modify the Certificate because the info on it is the info we (Chrono24) have received from WWJD di Soave Alessandro. Unbelievable! I am appalled that this can happen on Chrono24 this was my first and last purchase. So please check, double check before buying!!!! And yes I am keeping the watch because of its design but I paid way too much for not being new and not having an automatic movement and been worn!

Order canceled

Review by Gabriele I. from on 16. June 2021

Rolex ...

Communication

Buyer's comment:

Le foto reali sono completamente diverse da quelle pubblicate

Dealer's comment:

Dear Dr. I., I would like to point out that in the first instance we sent you ALL THE PHOTOS you requested (bracelet, clasp, general conditions, etc.), promptly responding to ALL your additional requests, specifying every detail of the watch. I would like to remind you that you have made an offer independently, without contacting us in advance, to which we responded positively, accepting an important discount on the item. Subsequently doubts arose in you and you even accused us of OMITTING photographs from the offer on this portal. Considering the fact that upon specific request, we sent additional shots in order to avoid misunderstandings, we consider this evaluation unacceptable. For your benefit, contacting Chrono24 we canceled the offer that you yourself proposed. Two stars for communication is in fact a paradox. Egregio Dott. I., le faccio notare che in prima battuta le abbiamo mandato TUTTE LE FOTO che ha richiesto (bracciale, chiusura, condizioni generali ecc), rispondendo tempestivamente di fatto a TUTTE le Sue richieste aggiuntive, specificando ogni particolare dell'orologio in questione. Le vorrei ricordare che ha fatto un'offerta autonomamente, senza contattarci preventivamente, alla quale abbiamo risposto positivamente, accettando uno sconto importante sull'oggetto. Successivamente si sono palesati in lei dubbi e ci ha addirittura accusati di OMETTERE fotografie dall'annuncio su questo portale. Tenendo conto del fatto che a specifica richiesta, le abbiamo inviato scatti aggiuntivi proprio al fine di evitare incomprensioni, riteniamo inaccettabile questa valutazione. A suo beneficio, abbiamo proceduto con Chrono24 all'annullamento dell'offerta che lei stesso aveva proposto. Due stelle per comunicazione risulta di fatto un paradosso.

Review by Alain L. from on 22. February 2021

Baume & Mercier ...

Item description

Buyer's comment:

La montre n’est pas en si bon état .Le cadran présente des boursouflures esthétiquement gênantes et non annoncées.

Dealer's comment:

Dear Sir, we published the offer with 16 pictures of the watch, where all the defect are clearly visible and priced it accoringly to them. You never contacted us to return the watch, nor to discuss about your insatisfaction. How could we have helped you, without any contact from your side? We're sorry for the situation, and we're always on the customer's side to solve any issue. Kind regards