111,000 purchases with an "excellent" rating worldwide

Sorelle Ronco

Trusted Seller since 2012
This dealer owns a store in which you may view their watches.
Watches sold with Buyer Protection: 4529

4.7 out of 5 stars  |  Reviews: 3,508

Detailed explanation of ratings 

 4.8
Shipping
 4.9
Item description
 4.4
Communication
90% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Order canceled

Review by Karsten K. from on 25. May 2022


Seiko Seiko 140th Anniversary Presage Ginza Edition Open Heart Blue Dial SSA445J1

Communication

Buyer's comment:

No watch and long answer time on questions

Dealer's comment:

Dear customer we are the first to be sorry for not having delivered the watch to you, as far as we are concerned we have done everything possible as the watch is at the end of production. We had many requests for this model, some we delivered following the arrival date of the orders, others as in your case were pending, but unfortunately after doing a lot of research the watch was nowhere to be found. Sure of your understanding, we hope to have you as our welcome customer for other future occasions. Best regards. MC - Sales Staff

Older than 30 days

Order canceled

Review by Arnoud F. from on 22. April 2022


U-Boat ...

Communication

Buyer's comment:

In general we got the answers. But delivery took longer than expected and no news only after asking from out site. We therefore canceled our order and received money back without as problem

Dealer's comment:

Dear customer, we are sorry for what happened but as you can imagine it is also our convenience to deliver the watches, unfortunately it is a very special period also for our sector and we are subject to delays ourselves. Sure of your understanding and wishing to have you as our welcome customer for other future occasions, we send you our best regards. MC - Sales Staff

Order canceled

Review by Raphael from on 14. April 2022


Mühle Glashütte ...

Communication

Buyer's comment:

Nach Bezahlung hat der Händler mir mitgeteilt, dass die Uhr nicht verfügbar ist. Rückzahlung lief aber problemlos

Dealer's comment:

Dear customer, we are also sorry for the inconvenience because it is in our interest to complete the orders and ship them. Sure of your understanding and wishing to have you our welcome customer for other future occasions, we send our best regards. MC - Sales Staff

Order canceled

Review by Raphael from on 31. March 2022


Hamilton ...

Communication

Buyer's comment:

I ended up cancelling my order with this dealer. I had ordered a Hamilton watch from them which said 'ready to ship within 7 days'. As soon as I had l placed the order, I received an email from the dealer saying that the watch was not in stock and they were waiting to receive it from their supplier, and that they did not know when that would be. After a month without any news, I emailed the seller, asking for an update. I gave them 2 days to respond but received no reply, so I simply called Chrono24 and got them to cancel my order. I thought it was inappropriate to advertise an item as ready to ship within a week when in fact it's not in stock at all and the dealer has no clue when it will arrive.

Dealer's comment:

Dear Customer, we are sorry for this delay our commitment, as you can imagine, is to serve our customers in the best possible way, respecting delivery times as much as possible. Unfortunately, in some cases we experience delays caused by our suppliers, who do not provide us with precise times on the restocking of the watches. Kind regards

Order canceled

Review by Christopher Chi Man L. from on 15. February 2022


Bulova ...

Communication

Buyer's comment:

I am not a big believer of back ordering due to lack of contract certainty. To avoid last minute disappointment and indefinite delivery date I cancelled the purchase contract.

Dealer's comment:

Dear customer, delivery delays can occur in particular at times like this where production has slowed down for various reasons. With reference to the security of the contract, both Chrono 24 and we too are a guarantee of seriousness and maximum reliability. Best regards. Commercial Staff

Order canceled

Review by Andrzej K. from on 03. February 2022


TAG Heuer ...

Communication

Buyer's comment:

The seller did not have the watch they claimed they had.

Dealer's comment:

Dear customer, we inform you that the availability of products on Chrono 24 varies very rapidly as we sell the same products on different platforms. With regard to our assortment of watches, we deal with more than 10,000 models of watches and by selling many, it also happens that we are temporarily out of stock, and therefore we need supplies from our suppliers, whose times can sometimes be unpredictable even for us. We are sorry for not being able to satisfy you, our goal to better serve our customers. In the certainty of having given you an adequate answer, we send you our best regards. Commercial Staff

Review by Markus E. from on 04. January 2022


Wyler Vetta ...

Shipping
Item description
Communication

Buyer's comment:

Nicht zu empfehlen.Uhr als neu und ungetragen bezeichnet.Die zugeschickte Uhr als kontrolliert bezeichnet.Aber bei den Bildern sieht man schon das das sich das Band ablöst.Dachten das wäre eine andere Uhr .Bei Rückversand ich würde zurückgerufen passierte nichts .Danach E-Mail an den Verkäufer Antwort Abholung am 24.12.2021 wieder nichts.Beim dritten Anlauf klappte es.Auf eine Preisreduzierung am Schluss keine Antwort.Weiterhin bei Chrono 24 öfters angerufen auch verschiedene Nummern nach 2 Klingeln Anruf weg.Alles nur über E-Mail.Ein Witz MFG Markus Engels

Dealer's comment:

Sehr geehrte Kundin, sehr geehrter Kunde, es tut uns leid, was passiert ist, wir konnten Ihrem Wunsch nach Preisnachlass nicht nachkommen, da er ein Drittel des Preises der Uhr ausmachte und für ein beschädigtes Armband zu viel war, es wäre einfacher gewesen, wenn Sie ein neues angenommen hätten Gurt, den wir Ihnen kostenfrei zusenden würden. Wir haben jedoch die Rücksendung abgeholt und die Rückerstattung veranlasst. Wenn Sie uns in Zukunft eine weitere Chance geben, Ihnen zu dienen, werden wir sicherlich unser Bestes tun, um Sie zufrieden zu stellen. Mit freundlichen Grüßen. MC - Vertriebsmitarbeiter

Order canceled

Review by Lauric H. from on 29. December 2021


Seiko ...

Communication

Buyer's comment:

Achat annuler au bout de 5 jours de commande et 8 jours après toujours pas de remboursement

Dealer's comment:

Lieber Kunde, Wie Sie sich vorstellen können, besteht unsere Verpflichtung darin, unseren Kunden den bestmöglichen Service zu bieten und die Lieferzeiten so weit wie möglich einzuhalten. Leider kommt es in einigen Fällen zu Verzögerungen durch unsere Lieferanten, die uns keine genauen Zeiten für die Auffüllung der Bestellungen mitteilen. Was die Rückerstattung angeht, verwalten wir sie nicht. Wir bitten um Ihr Verständnis und freuen uns, Sie bei weiteren Gelegenheiten als unseren willkommenen Kunden begrüßen zu dürfen. Mit freundlichen Grüßen. MC - Vertriebsmitarbeiter

Order canceled

Review by Filip K. from on 25. November 2021


U-Boat ...

Communication

Buyer's comment:

Venditore lento nel rispondere alle richieste. Vende prodotti che risultano disponibili che invece non ha fisicamente in magazzino.

Dealer's comment:

Gentile cliente in riferimento al suo commento ci permettiamo di fare alcune precisazioni verificabili nella messaggistica. Ad ogni domanda che ci ha fatto le è stata data risposta e come già scritto basta vedere la messaggistica intercorsa tra noi e lei. Per quanto riguarda l'orologio prima che lei effettuasse il pagamento era stato avvisato che l'orologio sarebbe stato disponibile in 15 giorni circa. Questa risposta ci sembrava doverosa per una corretta di informazione. Cordiali saluti. Staff Commerciale

Review by Andreas L. from on 24. November 2021


Omega ...

Shipping
Item description
Communication

Buyer's comment:

Ich kann nach meiner Kauferfahrung den Händler nicht empfehlen. Der Händler inseriert Dummy-Fotos, es stellt sich später heraus, dass die Box (bei einer Sammleruhr) in keinen guten Zustand ist. Die Uhr sollte ungetragen sein - zeigte aber Gebrauchsspuren - wenn auch nur geringe. Also keine ungetragene Tresor-Uhr wie vom Händler angegeben. Die Kommunikation hat sich über Tage gezogen und auch der Versand wurde später als zugesagt begonnen. Der Händler kam mir zwar preislich entgegen aber die angepriesene Sammleruhr wäre mir lieber gewesen.

Dealer's comment:

Sehr geehrte Kundin, sehr geehrter Kunde, wir denken, dass wir sowohl zur Information als auch zur Gewährung von Rabatten alles Mögliche getan haben, um Ihren Wünschen gerecht zu werden. Wie wir Ihnen bereits mitgeteilt haben, ist die Uhr neu und ungetragen, sie wies kleine Gebrauchsspuren wie aus dem Jahr 2005 auf und wurde als Teil unseres Lagerbestands nur von Kunden in unserem Shop ausgestellt und getestet und es ist fast unvermeidlich, dass einige es bilden sich kleine spuren, außerdem ist die schachtel durch die zeit ein wenig ruiniert. Es tut uns leid, dass Sie uns auch nicht beraten, denn wie immer haben wir versucht, alles Mögliche zu tun. Dein.

Order canceled

Review by Jürgen D. from on 23. November 2021


Seiko ...

Communication

Buyer's comment:

Händler bietet Uhren als Lagerbestand an, die gar nicht vorrätig sind und auch nach acht Wochen nicht verfügbar sind. Nichtssagende Informationen immer nur auf Anfrage ...

Dealer's comment:

Lieber Kunde, Wie Sie sich vorstellen können, besteht unsere Verpflichtung darin, unseren Kunden den bestmöglichen Service zu bieten und die Lieferzeiten so weit wie möglich zu respektieren. Leider kann es in einigen Fällen und insbesondere in dieser Zeit, in der es mehr Verkaufsoptionen als bei Chrono 24 gibt, vorkommen, dass die Verfügbarkeit nicht ausreicht, um alle Anfragen zu erfüllen, und es kommt zu Verzögerungen bei der Wiederauffüllung der Bestellung, insbesondere bei einer Uhr in limitierter Serie. Wir bitten um Ihr Verständnis und senden Ihnen herzliche Grüße. Kaufmännischer Mitarbeiter

Order canceled

Review by Giovanni Luca B. from on 03. November 2021


NOMOS ...

Buyer recommends this dealer

Communication

Buyer's comment:

Ordine annullato dopo un mese e mezzo per problemi di fornitura...peccato che l'annuncio indicasse Disponibilità Immediata, avessi saputo che l'orologio era in realtà da ordinare avrei scelto un altro venditore. Rimborso ottenuto ma molto tempo perso

Dealer's comment:

Gentile cliente la informiamo che la disponibilità dei prodotti su Chrono 24 varia in modo molto repentino in quanto vendiamo gli stessi prodotti su piattaforme diverse. Ci dispiace per non essere riusciti ad accontentarla, il nostro obiettivo di servire al meglio i nostri clienti. Nella certezza di averle dato una risposta adeguata, Le porgiamo i più cordiali saluti. MC - Staff Commerciale

Order canceled

Review by RS. from on 04. May 2021


Seiko ...

Communication

Buyer's comment:

Ik had het horloge besteld met de informatie 2 - 6 werkdagen levertijd na een tijd heb ik contact opgezocht en krijg ik te horen dat ze het horloge niet hebben terwijl er vermeld stond meten leverbaar.

Dealer's comment:

Sehr geehrter Kunde, wir entschuldigen uns für diese Unannehmlichkeiten, da Sie sich vorstellen können, dass wir uns dazu verpflichten, unseren Kunden den bestmöglichen Service zu bieten und auch die Lieferungen so weit wie möglich zu respektieren. Bei mehreren Vertriebskanälen kann es vorkommen, dass die Referenz der angeforderten Uhr verfügbar ist. In Wirklichkeit ist die Uhr jedoch bereits verkauft und wir können die Ankündigungen nicht rechtzeitig aktualisieren. Mit Ihrem Verständnis hoffen wir, Sie als unseren willkommenen Kunden für zukünftige Anlässe zu haben. Mit freundlichen Grüßen. Kaufmännischer Mitarbeiter

Order canceled

Review by Henrik K. from on 23. March 2021


Junghans ...

Communication

Buyer's comment:

Too slow to communicate. Too slow to take watches off the market that they do not carry anymore. Too slow.

Dealer's comment:

Dear customer, we are surprised at the slowness that you are referring to us, if you go and check your messages you will find that we have promptly answered all questions. We did our best to find you the watch that is no longer in production and we had to cancel the order in the end. We are sorry for what happened, we hope to have you our welcome customers for future occasions and to be able to serve you better. Best regards. Commercial Staff

Order canceled

Review by Miguel C. from on 08. March 2021


Seiko ...

Communication

Buyer's comment:

Não me entregaram o relógio. Afinal estava esgotado...

Dealer's comment:

Caro cliente, nosso compromisso, como você pode imaginar, é atender nossos clientes da melhor maneira possível, respeitando os prazos de entrega na medida do possível. Infelizmente, em alguns casos, sofremos atrasos causados ​​por nossos fornecedores, que não nos informam os horários precisos para o reabastecimento dos pedidos. Para qualquer esclarecimento, estamos à sua inteira disposição. Com os melhores cumprimentos Commercial Staff

Order canceled

Review by Costin M. from on 15. February 2021


Citizen ...

Communication

Buyer's comment:

Din not send the watch,no longer in stock.

Dealer's comment:

Dear customer we are sorry for this cancellation, as you can imagine our commitment is to better serve our customers respecting delivery terms and times. Unfortunately it happens that for reasons not related to our will, suppliers delay deliveries or put some models out of production. We hope to have you our welcome customer for future purchases. Best regards. Commercial Staff

Review by Mauro D. from on 11. February 2021


Seiko ...

Shipping
Item description
Communication

Buyer's comment:

Ho chiesto il dettaglio del datario in italiano prima dell’ordine. Mi è arrivato l’orologio richiesto con datario in inglese e francese . Non è stato quindi neanche controllato prima dell’invio. L’orologio è nuovo ma rimango insoddisfatto per la mia richiesta.

Dealer's comment:

Gentile cliente ci dispiace per questo inconveniente, come da nostra comunicazione c'era comunque la possibilità di effettuare il reso nei tempi previsti. Siamo certi che a parte il datario l'orologio abbia soddisfatto le sue aspettative. Grazie per la disponibilità e comprensione e con l'augurio di poterla servire al meglio in futuri acquisti le porgiamo i più cordiali saluti. Staff Commerciale

Order canceled

Review by Luyken S. from on 28. December 2020


Seiko ...

Communication

Buyer's comment:

I have mixed feelings about the interaction with this dealer. The initial offer was well priced and communication was good and professional. A promising start. However, the dealer could not actually supply the watch that was listed. Moreover, the time between me making the payment for the watch and me receiving the news that the deal would be cancelled because dealer could not deliver the watch, was a month. I feel that this was a very long wait to eventually not get the watch. I understand that this can happen, but would have liked to know sooner.

Dealer's comment:

Good morning sir. Luyken your displeasure is equal to ours for not being able to serve you best by sending you the watch, as you can imagine our commitment is to serve our customers better. This is a limited edition model and we made it possible to find more from our suppliers but there are no more in stock. Sure of your understanding we hope to have you welcome our customers on other occasions. Best regards. Staff-Commerciale

Review by Konstantinas T. from on 28. December 2020


Citizen ...

Shipping
Item description
Communication

Buyer's comment:

To my regret, instead of the ordered watch, I was delivered a watch of a completely different model. After returning the goods, to my request that I did not want to receive money, but the watch, the dealer did not make any offer, but simply returned the money to me. I believe that this is disrespect for the client.

Dealer's comment:

Dear customer, we are sorry for the shipping error, as regards the conclusion of the transaction we heard Chrono 24 which has repeatedly tried to call you to understand how you wanted to proceed without receiving an answer and consequently the refund was started as usual. As you can imagine our task is to better serve our customers and deliver watches. Sure of your understanding we hope to have you again our happy customer for future orders. Best regards. Commercial Staff

Order canceled

Review by Rasmus Daniel Christian M. from on 27. November 2020


Seiko ...

Communication

Buyer's comment:

After 2 months didn't receive the watch.

Dealer's comment:

Dear customer, we regret not being able to deliver the ordered watch, as you can imagine our commitment is to serve our customers in the best possible way, unfortunately it happens "fortunately a few times" that for reasons that do not depend on us but for various reasons from suppliers deliveries delay or are canceled. We look forward to having you again as our valued customer in the future and to be able to serve you better. Best regards. Commercial Staff

Review by Masahiro O. from on 23. August 2020


Meistersinger ...

Shipping
Item description

Buyer's comment:

ベルトが写真の物とは違い、また純正品ではないものに変えられていました。

Order canceled

Review by Henrik A. from on 17. August 2020


Seiko ...

Communication

Buyer's comment:

Uret var alligevel ikke på lager, trods grøn dod

Dealer's comment:

Dear Customer, our commitment, as you can imagine, is to serve our customers in the best possible way, respecting delivery times as much as possible. Unfortunately in some cases and especially in this emergency period, having more sales options than Chrono 24, our sorelleronco.it site, the physical store and other channels it still happens that availability is not sufficient to satisfy all requests and we suffer delays on order restocking and we are not always able to update the real-time availability of the thousands of ads we have. Sure of your understanding, we send you our best regards. Commercial Staff

Order canceled

Review by Marco L. from on 11. August 2020


Mido ...

Buyer recommends this dealer

Communication

Buyer's comment:

Seller very slow answering and super slow delivering. I asked refund and all good

Dealer's comment:

Gentile cliente tutte le richieste dei clienti vengono risposte sempre nello stesso giorno in cui ci arrivano, per quanto riguarda la consegna era stato informato che l'articolo non era disponibile e quindi non potevamo essere veloci nella consegna. Augurandoci di averla in futuro nostro gradito cliente faremo sempre del nostro meglio per migliorare i nostri servizi. Staff Commerciale

Order canceled

Review by Peter L. from on 04. August 2020


Longines ...

Communication

Buyer's comment:

Uhr sollte grundsätzlich verfügbar sein, allerdings mit etwas längerer Lieferzeit. O. K. Bestellt. Bezahlt. Keine Rückmeldung. Nach längerer Zeit nachgefragt. Information erhalten, dass die Uhr nicht lieferbar ist. Ich habe dann beim Hersteller direkt bestellt. 2 Tage später habe ich die Uhr erhalten. Direkte NICHT empfehlenswert, unzuverlässig !

Dealer's comment:

Guten Morgen für die Richtigkeit der Informationen, bevor die Uhr bestellt wurde, haben wir dem Kunden mitgeteilt, dass sie nach 20/25 Tagen verfügbar sein wird, angenommen und für die Bestellung mit Lieferanfrage bis zum 14. August 2020 bezahlt. Gemäß Chrono 24-Nachrichten Wir haben immer auf Nachrichten geantwortet und am 28. Juli 2020 mitgeteilt, dass wir die Uhr senden und die Stornierung als Antwort erfolgte. Wir hoffen, unseren Kunden stets den bestmöglichen Service bieten zu können. Wir grüßen Sie herzlich. Staff Commerciale

Order canceled

Review by Tom V. from on 23. July 2020


Omega ...

Communication

Buyer's comment:

I wanted to purchase a watch (Omega Seamaster) from this seller. It was indicated that the watch was immediately available, however that was not the case. I had to ask several times if I could get an update on my purchase. After almost 4 weeks I was told I’d better cancel the order because they did not have the watch.

Dealer's comment:

Dear customer, we inform you that the availability of the products on Chrono 24 varies very quickly as we sell the same products on different platforms. In the specific case of this watch, our suppliers are not providing us with adequate delivery times. Regarding our assortment of watches, we deal with more than 100,000 models of watches and selling many of them, it also happens that we are temporarily unavailable, and therefore we need supplies from our suppliers, whose times can sometimes be unpredictable even for us. We are sorry for not being able to satisfy you, our goal to better serve our customers. In the certainty of having given you an adequate answer, we extend our best regards. Commercial Staff

Order canceled

Review by Enrico P. from on 21. July 2020


Seiko ...

Communication

Buyer's comment:

Se il prodotto non è disponibile, diffidare dei tempi indicati per la consegna. Nel mio caso l'ordine è stato annullato d'ufficio perché dopo un mese e mezzo non era ancora arrivato al venditore. L'aspetto maggiormente frustrante è che nel sito Chrono 24 lo stesso articolo è ancora pubblicizzato dallo stesso venditore. Se non si è certi della disponibilità, perché pubblicizzarlo?

Dealer's comment:

Gentile cliente la informiamo che la disponibilità dei prodotti su Chrono 24 varia in modo molto repentino in quanto vendiamo gli stessi prodotti su piattaforme diverse. Nel caso specifico di questo orologio abbiamo disattivato l'inserzione in quanto i nostri fornitori non ci stanno fornendo dei tempi di consegna adeguati. Riguardo al nostro assortimento di orologi, trattiamo più di 100.000 modelli di orologi e vendendone molti, succede anche di rimanere momentaneamente sprovvisti, e quindi necessitiamo dei rifornimenti dai nostri fornitori, i cui tempi a volte possono essere imprevedibili anche per noi. Ci dispiace per non essere riusciti ad accontentarla, il nostro obiettivo di servire al meglio i nostri clienti. Nella certezza di averle dato una risposta adeguata, Le porgiamo i più cordiali saluti. Staff Commerciale

Order canceled

Review by anonymous from on 21. July 2020


Longines ...

Communication

Buyer's comment:

1/ the item was supposed to be on stock and obviously it was not. This was a driving reason for me tot select this buyer. 2/ AFter 1.5 month transaction cancelled due to item not shipped !

Order canceled

Review by Francesco C. from on 15. July 2020


Seiko ...

Communication

Buyer's comment:

Ho revocato l'ordine perché dopo altre 10gg non riuscivo ad avere una data certa per la spedizione.

Dealer's comment:

Gentile cliente capiamo la tua posizione, come puoi immaginare il nostro impegno è di servire al meglio i nostri clienti anche rispettando il più possibile i tempi di consegna. Purtroppo in questo periodo di emergenza subiamo dei ritardi anche noi da parte dei fornitori perchè le aziende lavorano con i dipendenti in numero ridotto. Cordiali saluti.

Order canceled

Review by Zvi B. from on 15. July 2020


TAG Heuer ...

Communication

Buyer's comment:

The watch was never available. The seller should not accept payment.

Dealer's comment:

Dear Customer, our commitment, as you can imagine, is to best serve our customers, respecting delivery times as much as possible. Unfortunately in some cases and in a particular way in this emergency period, having us more sales options in addition to Chrono 24, our website sorelleronco.it, the physical store and other channels still happen that availability is not sufficient to satisfy all requests and we suffer delays on order supplies and we do not always manage to update the availability in real time of the thousands of ads we have. We are sure of your understanding and best regards. Commercial Staff

Order canceled

Review by GC from on 07. July 2020


Tudor ...

Communication

Buyer's comment:

The watch was advertised as "immediately available". So I ordered and paid for the watch on February 11th, 2020. Then I was informed that the watch would be reordered for me. I was only put off when asked several times about where the delivery stayed. On July 1, I was suddenly informed that the watch was no longer available. So I waited 4 Month for a no-delivery of a watch that was stated as "on stock". No good behavior in my eyes.

Dealer's comment:

Dear customer because of the difficulty of finding the ordered watch, as the delivery times set by Chrono 24 have passed, it seemed correct to you, since it was a long time to cancel the order and refund you. We are sorry for what happened, and we hope to have you again as our welcome customer in the future. Best regards. Commercial Staff

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