Sorelle Ronco

Dealer's comment:

Cher client, Nous comprenons votre point de vue, notre engagement, comme vous pouvez l'imaginer, est de servir au mieux nos clients, en respectant au maximum les délais de livraison. Malheureusement il peut arriver que la montre soit immédiatement disponible dans l'annonce mais en réalité elle n'y soit pas, cela peut arriver car nous avons différents canaux de vente en plus de Chrono 24. Pendant que le client commande le produit sur C24 un autre l'achète chez nous site et dépend de la disponibilité que nous avons à ce moment et nous ne sommes pas toujours en mesure de satisfaire toutes les commandes et nous devons attendre le réapprovisionnement des fournisseurs. Nous ne sommes pas toujours en mesure de mettre à jour la disponibilité en temps réel des milliers d'annonces que nous avons. Nous vous assurons que nous faisons toujours de notre mieux aussi parce que c'est aussi notre commodité de livrer la montre. Sûrs de votre compréhension et espérant pouvoir mieux vous servir lors d'un prochain achat nous vous souhaitons une bonne journée.

Dealer's comment:

Dear customer, when you ordered the watch, we told you that it would be shipped to you in two working days and that the guarantee would be sent to you later because it hadn't arrived from the supplier. At first you said you were waiting for the shipment to also have the guarantee together, then you wrote that you wanted to cancel the order, then you wanted the shipment of the watch without the guarantee and so we did and it was delivered on November 16th . When the guarantee arrived we sent it the same day which was November 21st and we also sent you the tracking, at this moment the delay is linked to the shipper. As far as we are concerned, we have done everything in our power as always, because our commitment has always been to serve all our customers in the best possible way. Sincerely. MC - Commercial Staff

Dealer's comment:

Sehr geehrter Kunde, wir haben wie immer alles getan, um Ihnen die Uhr zu liefern, aber aufgrund von Produktionsproblemen kommt es zu Verzögerungen, und Ihre Bestellung war gemäß den Bedingungen von Chrono 24 abgelaufen und wir konnten nicht anders. Dieses Modell wird in Kürze eintreffen und wenn Sie immer noch Interesse daran haben, es zu bestellen, haben Sie die Möglichkeit, es zu einem günstigeren Preis zu kaufen. Wir hoffen auf Ihr Verständnis und wünschen Ihnen einen schönen Tag.

Dealer's comment:

Dear customer we are the first to be sorry for not having delivered the watch to you, as far as we are concerned we have done everything possible as the watch is at the end of production. We had many requests for this model, some we delivered following the arrival date of the orders, others as in your case were pending, but unfortunately after doing a lot of research the watch was nowhere to be found. Sure of your understanding, we hope to have you as our welcome customer for other future occasions. Best regards. MC - Sales Staff

Dealer's comment:

Dear customer, we are sorry for what happened but as you can imagine it is also our convenience to deliver the watches, unfortunately it is a very special period also for our sector and we are subject to delays ourselves. Sure of your understanding and wishing to have you as our welcome customer for other future occasions, we send you our best regards. MC - Sales Staff

Dealer's comment:

Dear customer, we are also sorry for the inconvenience because it is in our interest to complete the orders and ship them. Sure of your understanding and wishing to have you our welcome customer for other future occasions, we send our best regards. MC - Sales Staff

Dealer's comment:

Dear Customer, we are sorry for this delay our commitment, as you can imagine, is to serve our customers in the best possible way, respecting delivery times as much as possible. Unfortunately, in some cases we experience delays caused by our suppliers, who do not provide us with precise times on the restocking of the watches. Kind regards

Dealer's comment:

Dear customer, delivery delays can occur in particular at times like this where production has slowed down for various reasons. With reference to the security of the contract, both Chrono 24 and we too are a guarantee of seriousness and maximum reliability. Best regards. Commercial Staff

Dealer's comment:

Dear customer, we inform you that the availability of products on Chrono 24 varies very rapidly as we sell the same products on different platforms. With regard to our assortment of watches, we deal with more than 10,000 models of watches and by selling many, it also happens that we are temporarily out of stock, and therefore we need supplies from our suppliers, whose times can sometimes be unpredictable even for us. We are sorry for not being able to satisfy you, our goal to better serve our customers. In the certainty of having given you an adequate answer, we send you our best regards. Commercial Staff

Dealer's comment:

Sehr geehrte Kundin, sehr geehrter Kunde, es tut uns leid, was passiert ist, wir konnten Ihrem Wunsch nach Preisnachlass nicht nachkommen, da er ein Drittel des Preises der Uhr ausmachte und für ein beschädigtes Armband zu viel war, es wäre einfacher gewesen, wenn Sie ein neues angenommen hätten Gurt, den wir Ihnen kostenfrei zusenden würden. Wir haben jedoch die Rücksendung abgeholt und die Rückerstattung veranlasst. Wenn Sie uns in Zukunft eine weitere Chance geben, Ihnen zu dienen, werden wir sicherlich unser Bestes tun, um Sie zufrieden zu stellen. Mit freundlichen Grüßen. MC - Vertriebsmitarbeiter

Dealer's comment:

Lieber Kunde, Wie Sie sich vorstellen können, besteht unsere Verpflichtung darin, unseren Kunden den bestmöglichen Service zu bieten und die Lieferzeiten so weit wie möglich einzuhalten. Leider kommt es in einigen Fällen zu Verzögerungen durch unsere Lieferanten, die uns keine genauen Zeiten für die Auffüllung der Bestellungen mitteilen. Was die Rückerstattung angeht, verwalten wir sie nicht. Wir bitten um Ihr Verständnis und freuen uns, Sie bei weiteren Gelegenheiten als unseren willkommenen Kunden begrüßen zu dürfen. Mit freundlichen Grüßen. MC - Vertriebsmitarbeiter

Dealer's comment:

Gentile cliente in riferimento al suo commento ci permettiamo di fare alcune precisazioni verificabili nella messaggistica. Ad ogni domanda che ci ha fatto le è stata data risposta e come già scritto basta vedere la messaggistica intercorsa tra noi e lei. Per quanto riguarda l'orologio prima che lei effettuasse il pagamento era stato avvisato che l'orologio sarebbe stato disponibile in 15 giorni circa. Questa risposta ci sembrava doverosa per una corretta di informazione. Cordiali saluti. Staff Commerciale

Dealer's comment:

Sehr geehrte Kundin, sehr geehrter Kunde, wir denken, dass wir sowohl zur Information als auch zur Gewährung von Rabatten alles Mögliche getan haben, um Ihren Wünschen gerecht zu werden. Wie wir Ihnen bereits mitgeteilt haben, ist die Uhr neu und ungetragen, sie wies kleine Gebrauchsspuren wie aus dem Jahr 2005 auf und wurde als Teil unseres Lagerbestands nur von Kunden in unserem Shop ausgestellt und getestet und es ist fast unvermeidlich, dass einige es bilden sich kleine spuren, außerdem ist die schachtel durch die zeit ein wenig ruiniert. Es tut uns leid, dass Sie uns auch nicht beraten, denn wie immer haben wir versucht, alles Mögliche zu tun. Dein.

Dealer's comment:

Lieber Kunde, Wie Sie sich vorstellen können, besteht unsere Verpflichtung darin, unseren Kunden den bestmöglichen Service zu bieten und die Lieferzeiten so weit wie möglich zu respektieren. Leider kann es in einigen Fällen und insbesondere in dieser Zeit, in der es mehr Verkaufsoptionen als bei Chrono 24 gibt, vorkommen, dass die Verfügbarkeit nicht ausreicht, um alle Anfragen zu erfüllen, und es kommt zu Verzögerungen bei der Wiederauffüllung der Bestellung, insbesondere bei einer Uhr in limitierter Serie. Wir bitten um Ihr Verständnis und senden Ihnen herzliche Grüße. Kaufmännischer Mitarbeiter

Dealer's comment:

Gentile cliente la informiamo che la disponibilità dei prodotti su Chrono 24 varia in modo molto repentino in quanto vendiamo gli stessi prodotti su piattaforme diverse. Ci dispiace per non essere riusciti ad accontentarla, il nostro obiettivo di servire al meglio i nostri clienti. Nella certezza di averle dato una risposta adeguata, Le porgiamo i più cordiali saluti. MC - Staff Commerciale

Dealer's comment:

Sehr geehrter Kunde, wir entschuldigen uns für diese Unannehmlichkeiten, da Sie sich vorstellen können, dass wir uns dazu verpflichten, unseren Kunden den bestmöglichen Service zu bieten und auch die Lieferungen so weit wie möglich zu respektieren. Bei mehreren Vertriebskanälen kann es vorkommen, dass die Referenz der angeforderten Uhr verfügbar ist. In Wirklichkeit ist die Uhr jedoch bereits verkauft und wir können die Ankündigungen nicht rechtzeitig aktualisieren. Mit Ihrem Verständnis hoffen wir, Sie als unseren willkommenen Kunden für zukünftige Anlässe zu haben. Mit freundlichen Grüßen. Kaufmännischer Mitarbeiter

Dealer's comment:

Dear customer, we are surprised at the slowness that you are referring to us, if you go and check your messages you will find that we have promptly answered all questions. We did our best to find you the watch that is no longer in production and we had to cancel the order in the end. We are sorry for what happened, we hope to have you our welcome customers for future occasions and to be able to serve you better. Best regards. Commercial Staff

Dealer's comment:

Caro cliente, nosso compromisso, como você pode imaginar, é atender nossos clientes da melhor maneira possível, respeitando os prazos de entrega na medida do possível. Infelizmente, em alguns casos, sofremos atrasos causados ​​por nossos fornecedores, que não nos informam os horários precisos para o reabastecimento dos pedidos. Para qualquer esclarecimento, estamos à sua inteira disposição. Com os melhores cumprimentos Commercial Staff

Dealer's comment:

Dear customer we are sorry for this cancellation, as you can imagine our commitment is to better serve our customers respecting delivery terms and times. Unfortunately it happens that for reasons not related to our will, suppliers delay deliveries or put some models out of production. We hope to have you our welcome customer for future purchases. Best regards. Commercial Staff

Dealer's comment:

Gentile cliente ci dispiace per questo inconveniente, come da nostra comunicazione c'era comunque la possibilità di effettuare il reso nei tempi previsti. Siamo certi che a parte il datario l'orologio abbia soddisfatto le sue aspettative. Grazie per la disponibilità e comprensione e con l'augurio di poterla servire al meglio in futuri acquisti le porgiamo i più cordiali saluti. Staff Commerciale

Dealer's comment:

Good morning sir. Luyken your displeasure is equal to ours for not being able to serve you best by sending you the watch, as you can imagine our commitment is to serve our customers better. This is a limited edition model and we made it possible to find more from our suppliers but there are no more in stock. Sure of your understanding we hope to have you welcome our customers on other occasions. Best regards. Staff-Commerciale

Dealer's comment:

Dear customer, we are sorry for the shipping error, as regards the conclusion of the transaction we heard Chrono 24 which has repeatedly tried to call you to understand how you wanted to proceed without receiving an answer and consequently the refund was started as usual. As you can imagine our task is to better serve our customers and deliver watches. Sure of your understanding we hope to have you again our happy customer for future orders. Best regards. Commercial Staff

Dealer's comment:

Dear customer, we regret not being able to deliver the ordered watch, as you can imagine our commitment is to serve our customers in the best possible way, unfortunately it happens "fortunately a few times" that for reasons that do not depend on us but for various reasons from suppliers deliveries delay or are canceled. We look forward to having you again as our valued customer in the future and to be able to serve you better. Best regards. Commercial Staff

Dealer's comment:

Gentile cliente tutte le richieste dei clienti vengono risposte sempre nello stesso giorno in cui ci arrivano, per quanto riguarda la consegna era stato informato che l'articolo non era disponibile e quindi non potevamo essere veloci nella consegna. Augurandoci di averla in futuro nostro gradito cliente faremo sempre del nostro meglio per migliorare i nostri servizi. Staff Commerciale

Dealer's comment:

Guten Morgen für die Richtigkeit der Informationen, bevor die Uhr bestellt wurde, haben wir dem Kunden mitgeteilt, dass sie nach 20/25 Tagen verfügbar sein wird, angenommen und für die Bestellung mit Lieferanfrage bis zum 14. August 2020 bezahlt. Gemäß Chrono 24-Nachrichten Wir haben immer auf Nachrichten geantwortet und am 28. Juli 2020 mitgeteilt, dass wir die Uhr senden und die Stornierung als Antwort erfolgte. Wir hoffen, unseren Kunden stets den bestmöglichen Service bieten zu können. Wir grüßen Sie herzlich. Staff Commerciale

Dealer's comment:

Dear customer, we inform you that the availability of the products on Chrono 24 varies very quickly as we sell the same products on different platforms. In the specific case of this watch, our suppliers are not providing us with adequate delivery times. Regarding our assortment of watches, we deal with more than 100,000 models of watches and selling many of them, it also happens that we are temporarily unavailable, and therefore we need supplies from our suppliers, whose times can sometimes be unpredictable even for us. We are sorry for not being able to satisfy you, our goal to better serve our customers. In the certainty of having given you an adequate answer, we extend our best regards. Commercial Staff