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Relojes Exclusivos

Trusted Seller since 2008
Number of recommendations from other Chrono24 dealers: 3
Watches sold with Buyer Protection: 2372

4.8 out of 5 stars  |  Reviews: 1,167

Detailed explanation of ratings 

 4.8
Shipping
 4.9
Item description
 4.7
Communication
98% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Martin Š. from on 15. April 2021


Alpina ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The merchant sent me the watch in a different package than it was in the order. After a short communication, I sent a different box back and received the original box with the original documents. However, without any excuse and the original box was sent only in a carton without any protection. The original card has a badly filled in watch type number. Otherwise, the deal went well.

Dealer's comment:

It seems that we deserve bad score for a simple error, which was corrected immediately and at no cost to the buyer (we had to pay for 3 shipments instead of one) The "short" communication consisted of exchanging 33 messages and providing all kinds of facilities for deliveries and collection, since the buyer was never at home. We have always thought that a cardboard box is "some" protection (if the box had gone unprotected, I would have arrived damaged) ... but you need to put inconvenience to everything. We don't understand what's wrong with the warranty card(?) What do you consider necessary to give 5 stars on something? (There is nothing wrong in the description, for example, so that you do not rate with 5 stars, nor can you complain about the communication because we have always answered in a matter of a few minutes) Of course, you don't have to be thankful, but you can't have so little empathy. Thank you for providing us with a new experience.

Review by from on 10. April 2018


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Ignoramos el motivo de una valoración totalmente injusta. Cronología del envío: Mié, 28/03/2018. PAGADO. Mié, 28/03/2018 20:59 CENTRAL INFORMADO. Ya hemos recibido la información de su envío, en breve dispondremos de su mercancía. Si necesita información adicional por favor póngase en contacto con su remitente. Jueves Santo, 29, Viernes Santo, 30, Sábado Santo, 31. Domingo, 1, Lunes (2º día de pascua) 2. TODOS FESTIVOS. Mar, 03/04/2018 18:52 PAMPLONA ADMITIDO Mar, 03/04/2018 18:52 PAMPLONA EN RUTA A LOCALIDAD DE DESTINO. Su envío está en uno de nuestro vehículos siendo transportado a la localidad de destino. Lo recibirá en la fecha de entrega prevista. Mié, 04/04/2018 05:16 MADRID EN DESTINO. Su envío está en nuestras instalaciones de destino y lo estamos clasificando. Lo recibirá en la fecha de entrega prevista. Mié, 04/04/2018 08:47 MADRID EN REPARTO. Su envío se encuentra en reparto. Lo recibirá en la fecha de entrega prevista. Mié, 04/04/2018 15:19 MADRID ENTREGADO. Su envío está entregado.

Review by Palle N. from on 09. November 2017


Oris ...

Shipping
Item description
Communication

Buyer's comment:

Bestilte og betalte for et Oris ur med lænke, fik et med gummirem. Deres kompensation var 80€ lænken koster 2700,- kr. I Danmark

Dealer's comment:

We offered you the full refund and you did not accept. You have accepted our proposal ... then... What are you complaining about? Very bad buyer. Be careful with him.

Review by Bjarne V. from on 20. March 2017


Tissot ...

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Despot buyer. 9 days after receiving the watch, it has stopped working (He does not say why... shock?) and he wants we return the money instead of repair the watch. The watch has 2 years international warranty.