Filipucci Juweliers
4.7 out of 5 stars | Reviews: 1644
Detailed explanation of ratings
| 4.8 | Shipping |
|---|---|
| 4.7 | Item description |
| 4.7 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Order canceled
Review by Jaime C. from on 21. December 2023
Cartier ...
Dealer's comment:
We are very sorry for this mishap. Between the time you ordered and paid we had a customer from our webshop, who bought this watch right away. That is why we had to cancel your order. Please know this is an unfortunate coincidence of circumstances. Best regards,
Order canceled
Review by Mattia T. from on 17. July 2023
Rolex ...
Buyer's comment:
Descrizione del prodotto forviante.
Dealer's comment:
In our text it is clearly mentioned, in ALL CAPITAL letters, that this watch has an aftermarket dial. Thanks anyway. Best regards,
Order canceled
Review by R from on 26. January 2022
Rolex ...
Buyer's comment:
Watch not available due to increase in sale price. Watch put back on sale with 20% increase.
Order canceled
Review by Ronny R. from on 23. November 2021
Bell & Ross ...
Buyer recommends this dealer
Buyer's comment:
Ware war nach der Bezahlung plötzlich nicht mehr verfügbar.
Review by jerome M. from on 15. July 2020
Rolex ...
Buyer's comment:
la montre présente un bracelet réparé par le carrossier du coin avec des pièces qui ne viennent pas de chez Rolex, quand vous voyez pas beaucoup de photos sur une annonce ça sens pas bon ...la preuve sur ce deal a vite oublier. Par pitié soyez honnête sur l'état de vos montres à ce prix c 'est juste pas possible!! mais bon j'ai peut être pas eu de chance....
Order canceled
Review by Carlo E. from on 03. April 2020
Tudor ...
Buyer's comment:
Der Händler bietet ein Produkt an, was schon anderweitig verkauft wurde. Leider nimmt er dieses auch nicht hier raus.
Order canceled
Review by Daniel M. from on 25. March 2020
Raymond Weil ...
Buyer's comment:
The seller issues goods that are not in stock
Review by João M. from on 15. November 2019
Tudor ...
Buyer's comment:
The watch was announced as new but when I received it I noticed it was not. The brand's sales card refers it has been sold 6 months ago in another country and to another person. The watch, although in very good condition, has wear marks on the bracelet as well as it didn’t have any tag or protective plastics.
Dealer's comment:
We are sorry to hear you feel this way. The date on the warranty card is always clearly mentioned in our ads, this should not come as a suprise to you. When a new watch is still in the protective plastics, we always mention so in our ad. New Rolex and Tudor watches are rarely sold with plastics still in place. For the scratches we do apologize, this must have happened when packing the watch. We offered to take back the watch, however this remained without any answer.
Review by fabrizio s. from on 14. December 2017
Audemars Piguet ...
Buyer's comment:
After I’ve asked by email to the seller if both the booklets were part of the set and the seller confirmed it to me I’ve received only one booklet. Once I’ve complained about the missing item, the seller has proposed to give me back 35€. For my opinion the professionalism missing at all. He had to verify before the shipping.
Dealer's comment:
Thank you for your feedback Mr Sasso. We have tried to come to a reasonable agreement and have given you several options. We are sorry to hear you are not pleased with your purchase. Our offer for a full refund still stands off-course.
Buyer's comment:
Reviewing per Chrono24’s recommendation. Seller, please refer to TC-7683039 to verify with your records. For transparency, the full timeline for potential customers: On 12 December, I inquired regarding the length of the bracelet and received a fast reply after 6 hours later. This is fast, especially considering the time zone difference (~8 hours) between us. After confirming it would fit me, I informed the seller I am proceeding to submit my order. On 14 December, I submitted my order, payment was verified, and payment was set to “Paid”. On 18 December, I received notification that the order has been canceled with reason, “This item has already been sold.” Seller did not communicate between the 14 and 18— radio silence; it was all the internal Chrono24 automation to inform me of the news. The two-star review is simply due to the carefully curated quality of pieces they carry. Otherwise disappointed with Filipucci Juweliers’s lack of communication. I am now currently waiting for the return payout to be successful before I can attempt to make another purchase with another dealer.