Juwelier Burger

Trusted Seller
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 28
Watches sold with Buyer Protection: 2952

4.8 out of 5 stars  |  Reviews: 1947

Detailed explanation of ratings 

 4.8 Shipping
 4.7 Item description
 4.8 Communication
98% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by Kenneth K. from on 02. February 2023


Panerai ...

Communication

Buyer's comment:

The product was not available after ordering.

Dealer's comment:

We apologise for the matter.

Order canceled

Review by Celine from on 01. February 2023


Audemars Piguet ...

Communication

Buyer's comment:

Orologio prenotato ma non hanno mantenuto la prenotazione dei tre giorni. Hanno venduto l’orologio nel loro store fisico due giorni prima della scadenza concordata.

Dealer's comment:

We asked you if the payment was done, at that point we did not hear from you, as a result that the AP was sold, we are sorry.

Order canceled

Review by Zoran from on 22. August 2022


Franck Muller ...

Communication

Buyer's comment:

Leider ist mir das passiert, was ich öfters bei Chrono24 gelesen habe. Nämlich die Uhr wurde verkauft, obwohl man sie bestellt und das Geld überwiesen hat. Das ist für mich das erste Mal mit so einer Erfahrung und ich muss sagen, dass es sehr ärgerlich wenn man so erlebt hat, Die ganze Vorfreude wird von einer unprofessionellen Entscheidung eines Händlers zunichtegemacht. Die Verkaufsperson hat damit argumentiert, dass sie keine Bezahl-Bestätigung erhalten und daher die Uhr im Geschäft verkauft. Es ist halt ein schwaches Argument, weil die Uhr wurde am Samstag bestellt und am Sonntag verkauft. Also innerhalb von 24 Stunden soll man eine Überweisung so schnell bestätigen? Ich hatte einige Käufe über Chrono24 getätigt und man hatte mehr Zeit um die Überweisung zu bestätigen. Ich möchte auch hervorheben, dass so ein Verhalten sehr respektlos gegenüber Neukunden ist und sich damit sich selbst schadet. Ich hatte vor 2 Uhren zu kaufen, aber mit so einer Erfahrung werde ich vom diesem Händler sicher nichts kaufen.

Dealer's comment:

Wir verstehen Sie und finden es sehr ärgerlich für Sie.

Order canceled

Review by Patamawan T. from on 12. January 2022


Rolex ...

Communication

Buyer's comment:

I paid the money via credit card and the buyer said it already sold. The bank has charged me 575 usd for the exchange rate.

Dealer's comment:

We are very sorry this happened, we asked you for payment confirmation and before you sent it to us another buyer made the direct purchase. These things do happen unfortunately. We hope Chrono24 has been of it's best assistance to help you with a similar watch.

Order canceled

Review by H from on 27. December 2021


Audemars Piguet ...

Communication

Buyer's comment:

The seller did not have the product they had for sale.

Dealer's comment:

We are sorry..

Order canceled

Review by Thorsten S. from on 29. November 2021


Breitling ...

Communication

Buyer's comment:

Uhren werden angeboten, die gar nicht lieferbar sind.

Review by Bryce S. from on 20. June 2019


Tudor ...

Shipping
Item description
Communication

Buyer's comment:

The photos were over exposed and blurry to disguise the heavy polishing and the damage to the case of the watch. The watch was described as “Very Good” with “Light Wear”. The watch has seen some heavy wear to say the least. I feel like the vendor must have made an oversight otherwise this was outright deception.

Dealer's comment:

We shipped the moment we got confirmation from Chrono24, fully secured and insured with Fedex. The mails were answered within 15 minutes, even in the evening after the shop opening hours. We have offered you to sent the Tudor back to us..