110,000 purchases with an "excellent" rating worldwide

YourWatches.com ApS

Trusted Seller since 2020
Watches sold with Buyer Protection: 1549

4.9 out of 5 stars  |  Reviews: 1,229

Detailed explanation of ratings 

 4.8
Shipping
 4.9
Item description
 4.8
Communication
97% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by Rémi D. from on 11. April 2022


Rolex ...

Communication

Buyer's comment:

Na mijn betaling, van het horloge. En contact over de verzending. Werd de transactie geannuleerd. Omdat het horloge zogezegd al was verkocht aan iemand anders...

Dealer's comment:

Hi, We are sorry about your experience with us. Take care

Review by Jonas A. from on 13. November 2021


Tissot ...

Shipping
Item description

Buyer's comment:

wrong watch

Order canceled

Review by Max from on 06. November 2021


Tudor ...

Communication

Buyer's comment:

Leider kann ich diesen Händler nicht weiterempfehlen: Ich habe mich für eine Uhr interessiert und diese gekauft allerdings nicht erhalten, da ein anderer Käufer "schneller war" - obwohl ich 5 Minuten nach der persönlichen Reservierung bezahlt habe. Zusätzlich wurde der Preis, "aufgrund der hohen Nachfrage", bei dem persönlichen Angebot des Händlers an mich, erhöht. Auf meine Nachfrage, weshalb dieses Geschäfts so abgelaufen ist, wie es abgelauft ist, wurde ich mit "we can't do magic" entgegnet. Diesen Service & die Behandlung empfinde ich als sehr enttäuschend und kann diesen Händler nicht mit gutem Gewissen empfehlen.

Order canceled

Review by Markus I. from on 06. October 2021


Panerai ...

Communication

Buyer's comment:

Trotz Reservierung wurde die Uhr noch während des zahlungslaufs verkauft und der Vorgang musste rückabgewickelt werden.

Order canceled

Review by John S. from on 14. August 2021


Seiko ...

Communication

Buyer's comment:

Après 15jours après paiement,montre pas expédiée. Aucune information donnée par le vendeur. Transaction annulée.

Order canceled

Review by Andrea L. from on 16. May 2021


Omega ...

Communication

Buyer's comment:

Prima hanno detto che l’orologio era disponibile e mi sarebbe arrivato in 1/2 settimane poi mi hanno comunicato che gli è arrivato dal loro fornitore danneggiato (quindi non era disponibile) ma era “su ordinazione” e mi hanno detto che avrebbe ritardato 4/6 settimane.

Order canceled

Review by Janus K. from on 17. February 2021


Rado ...

Communication

Buyer's comment:

I made price request and got the answer back that they unfortunately couldn't match my request, since they didn't have the item in stock? I was wondering because in the mean time I saw that they had the same watch for sale in their own web shop, and actually for that price I was asking for on chrono. So I put in an order on their website, in the meantime they came back to me on chrono with an even better offer on the same item that they said they didn't have on stock. So I canceled my order and placed the order through chrono24. But in the end they couldn't sent the item since they didn't have it and the hole order was canceled... It has been a waste of time and money transferring back and forth... I am not sure if I trust this company with items that are more expensive then this. Its a lot of money having out there not knowing if you will get the pice you hoped for

Dealer's comment:

We understand your frustration and take full responsibility for not delivering on this watch. This is a discontinued model, we were in contact with our retailer and were assured that we will have the watch in two weeks' time and that is why we have offered it to you, unfortunately, it did not work out on all sides. As for the price difference from Chronbo24 to our website is because the exchange rate in which Chrono24 deals is higher, here on Chrono24 we work with Euros while on our site we work with Danish Kroner. Once again let us apologize for this very unfortunate and inconvenient occurrence, it was a lesson learned on our part and we strive to bring satisfaction to our customers so we have learned and will do better. While you might not feel comfortable giving us another chance, we hope that you will and give us the opportunity to redeem ourselves.

Order canceled

Review by E from on 11. February 2021


Omega ...

Communication

Buyer's comment:

Verfügbarkeit angefragt ,Angebot bekommen Neue Uhr dann bezahlt und nach eine Woche ist die Uhr kaputt musste alles storniert werden ab heute werde ich mich auch von Chrono abmelden wollte die Uhr unbedingt haben bin so enttäuscht das wieder ich oder sonst jemand aus meiner Familie bei denen bestellt danke für nix

Dealer's comment:

We do apologise for the inconvenience Elmir, we are very sorry that unfortunately we couldn't fix this factory issue.

Order canceled

Review by OLIVIER B. from on 04. January 2021


Chanel ...

Communication

Buyer's comment:

I ordered the watch with the indication ready to ship. After 8 days the order was canceled due to a stock error in the computer system. I am convinced the watch was not in stock and the stock information was wrong. It's not very serious for a company that has just started on Chrono24.

Dealer's comment:

We are truly sorry for what happened Olivier, please accept our apologies. Unfortunately we did have a system error that hopefully we fixed.

Order canceled

Review by marc D. from on 10. December 2020


Omega ...

Communication

Buyer's comment:

Manque de professionnalisme

Dealer's comment:

Sorry again for the inconvenience Marc. Thanks for the honest feedback, it really helps us to work on it and improve our service.

Order canceled

Review by Thomas D. from on 13. October 2020


Ulysse Nardin ...

Communication

Buyer's comment:

Commande annulée 2 semaines après avoir payé! Sympa!

Order canceled

Review by Arun Prem Bhojwani from on 19. September 2020


Rolex ...

Communication

Buyer's comment:

Not transparent at all to buyers as the dealer Do not post correct pictures of the Watches,make buyers pay for the watch and then inform them that they have no stock I have lost 200 SGD dollars in bank charges Also all watches are priced 100% higher compared to other dealers

Order canceled

Review by Vlad N. from on 05. September 2020


Longines ...

Communication

Buyer's comment:

Probleme comunicare si expediere

Order canceled

Review by Gernot K. from on 03. August 2020


TAG Heuer ...

Communication

Buyer's comment:

Trotz angenommenen Angebot und Zahlung hat der Händler den Kauf abgebrochen. Jetzt muss ich auf das Geld vom Treuhandkonto warten... kostet also Zeit und Sorgen.