Chrono24 Direct

Trusted Seller
Watches sold with Buyer Protection: 9807

4.7 out of 5 stars  |  Reviews: 7922

Detailed explanation of ratings 

 4.8 Shipping
 4.8 Item description
 4.7 Communication
98% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by Dr. Nicole B. from on 18. February 2023


Rolex ...

Communication

Buyer's comment:

Bestellung wurde anderweitig verkauft trotz Anzahlung!!

Order canceled

Review by Dr. Nicole B. from on 18. February 2023


Rolex ...

Communication

Buyer's comment:

Bestellung wurde anderweitig verkauft trotz Anzahlung!!

Order canceled

Review by R from on 04. February 2023


Omega ...

Communication

Buyer's comment:

Well, they took more than a day to answer my query, which they did not resolve anyway. Also, they take forever to refund your money if you return an item too. I expected more from a German company.

Order canceled

Review by Hiromi I. from on 25. January 2023


Cartier ...

Communication

Buyer's comment:

商品について質問した後日、値段が30万円以上上がり驚いた。

Order canceled

Review by Julio César G. from on 16. January 2023


TAG Heuer ...

Communication

Buyer's comment:

No fue claro en políticas de envío ni en los motivos de cancelación.

Dealer's comment:

Thank you very much for your feedback. We will continue to work on the corresponding communication.

Order canceled

Review by M. Č. from on 13. January 2023


Omega ...

Communication

Buyer's comment:

Only recived an email (thay they have sold the watch after I have paid for it) and some other notification about actions needed to be taken. No personal comunication from their side or apology message.

Dealer's comment:

Thank you very much for your feedback! We apologize for this inconvenience. Unfortunately, there was an error in the system and therefore we could not process your order in time. We are investigating this problem intensively and hope to repair it as soon as possible.

Review by CB from on 11. January 2023


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Die gelieferte Uhr ist defekt. Bleibt immer wieder stehen. Entspricht nicht das die Uhr zuvor überprüft war wie angegeben.

Order canceled

Review by Anonym from on 28. December 2022


Rolex ...

Communication

Buyer's comment:

Uhr bestellt. Bestellung bestätigt. Geld überwiesen und nach Zahlungseingang wurde die Bestellung storniert.

Dealer's comment:

Vielen Dank für Ihr offenes und ehrliches Feedback. Wir bedauern diesen Umstand und die Ihnen dadurch entstandenen Umstände sehr. Uns liegt die Zufriedenheit unserer Kunden sehr am Herzen, weswegen wir auch dank Ihres Feedbacks weiter an unseren Prozessen und der Kommunikation innerhalb der Transaktionen optimieren können.

Order canceled

Review by IOANNIS T. from on 26. December 2022


Rolex ...

Communication

Buyer's comment:

He was unreliable in selling me a Rolex Submariner Silver-Gold watch that I wanted to buy. They wrote me to wait for them to decide and after repeated messages they informed me that it is not available!!!!!

Dealer's comment:

Thank you for your review. We would like to confirm that the watch was reserved for you. The transaction was cancelled because we had not received your payment. Unfortunately, another has bought it after the listing was reactivated.

Order canceled

Review by Laurent T. from on 15. December 2022


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

Mon interlocuteur m’a proposé de valider l’achat dans l’attente de recevoir des photos complémentaires, j’ai relancé plusieurs fois et une seule photo a été transmise montrant un état très usagé du bracelet. J’ai demandé a revoir le prix à la baisse cela a été d’abord accepté et ensuite refusé. Je regrette le manque de réactivité de mes interlocuteurs durant cette transaction. Je suis vraiment déçu de la manière avec laquelle a été traite ma demande.

Dealer's comment:

Merci beaucoup pour votre évaluation. Nous sommes vraiment désolés pour le désagrément et le retard dans la communication. Nous continuerons à améliorer nos temps de réponse et notre service.

Order canceled

Review by Peter S. from on 14. December 2022


Girard Perregaux ...

Communication

Buyer's comment:

Die Zahlungsabwicklung hat nicht funktioniert und der Händler bietet die Uhr jetzt für fast den doppelten Betrag wieder an.

Order canceled

Review by Antonio L. from on 14. December 2022


Cartier ...

Communication

Buyer's comment:

Not trusted

Order canceled

Review by Marc M. from on 12. December 2022


Breitling ...

Communication

Buyer's comment:

I buy a watch, I paid for the watch and after a few day’s, I get a e-mail, that the watch is already sold. How can you sell a watch two times? I called Chrono24 and get no answers.

Dealer's comment:

Thank you very much for your feedback! We apologize for this inconvenience. Unfortunately, there was an error in the system and therefore we could not process your order in time. We are investigating this problem intensively to repair it as soon as possible.

Review by Daniel T. from on 07. December 2022


Cartier ...

Shipping
Item description
Communication

Buyer's comment:

Did not receive the strap shown with watch. Then was promised a calfskin strap which I never received

Dealer's comment:

Thank you for your feedback. We are very sorry for the inconvenience and the shipping issue. We will send the calfskin strap again after the investigation is done.

Order canceled

Review by Sean C. from on 06. December 2022


Patek Philippe ...

Communication

Buyer's comment:

They sold the watch from a photograph but after paying the money to them they announced the watch I’m the photo was not the one the were selling - very scary so I immediately asked for a refund which in the end I got

Order canceled

Review by Walter C. from on 30. November 2022


Cartier ...

Communication

Buyer's comment:

Mi ha nascosto un grosso difetto dell'orologio per molto tempo dicendomi di guardare le foto ,ma dalle foto il difetto non si vedeva.

Dealer's comment:

Grazie mille per la sua recensione. Trasmetteremo il suo feedback al nostro team e ci assicureremo di descrivere i nostri orologi con maggiore precisione e trasparenza in futuro.

Order canceled

Review by Alberto B. from on 31. October 2022


Tudor ...

Communication

Buyer's comment:

Hanno deciso di non vendermi l'orologio

Review by Wirz H. from on 24. October 2022


Blancpain ...

Shipping
Item description
Communication

Buyer's comment:

Der Packetdienst hat die Plancpsin einfach ins Fach des Briekasten gelegt ohne was zu sagen. Die Uhr sollte revidiert sein mit Beleg über 3600.- Im Geheuse sah ich eine Schraube lose rumliegen. Ich musste mich um die Reparatur bei Blancpain selber kümmern. Die entstandenen Kosten habe ich bis jetzt selber bezahlt. Die Uhr stammt von Chrono24 Ich würde sagen schlechter geht es nicht

Dealer's comment:

Vielen Dank für Ihre Bewertung. Wenn Sie Probleme mit Ihrer Uhr haben, können Sie sich gerne an uns wenden, damit wir es im Rahmen unserer Gewährleistung lösen können!

Review by James T. from on 07. October 2022


Panerai ...

Shipping
Item description
Communication

Buyer's comment:

Not to be trusted. I was flat out lied to - twice. I asked specifically if the panerai I was buying had a sandwich dial as it was difficult to tell from the images and was assured twice by the person who “had it in her hands” that it was. Well either this person is a liar or doesn’t know the difference which begs the question why is she even tasked with answering questions! I am now tasked with the inconvenience of having to claim a refund for the £900 customs duties I paid for for an item that was incorrect. Thanks Chrono24 I can safely say the worst retail experience ever! Would not recommend

Dealer's comment:

Thank you very much for your feedback! We apologize for this inconvenience. We will forward your feedback to our respective team and make sure to describe our watches with more precision and transparency in the future. We are investigating this problem intensively.

Review by Arun Prem Bhojwani (. from on 22. August 2022


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Selling me 2 links short for the watch I purchased Now I need to buy again some links to wear the watch

Dealer's comment:

Thank you very much for your review. We will forward your feedback to our respective team and make sure to describe our watches with more precision and transparency in the future. We hope that you enjoy your new timepiece nonetheless!

Review by Kodi F. from on 14. August 2022


IWC ...

Shipping
Item description
Communication

Buyer's comment:

Awful dealer experience. Definitely recommend not buying from them. They are slow to respond to messages. I also bought a watch that comes with a black alligator strap. After I made the purchase I was shipped a watch with a cheap looking blue leather band, and was told the strap I actually bought may not arrive for six more weeks. So I can’t wear the watch I bought as intended for another almost two months. Absolutely absurd.

Review by mathieu.enaux from on 05. August 2022


Blancpain ...

Item description

Buyer's comment:

La montre Blancpain que j'ai acheté chez ce vendeur m'a été déposée dans un point relais 1 mois après la commande. Le livreur UPS a sous traité la livraison, si bien qu'après de multiples manipulations mauvaises du colis, la montre laissée dans un point relais ne marchait plus. Il est vrai que le vendeur avait choisi du low cost (44 € d'envoi). J'ai renvoyé la montre avec un service Premium (120 €), et la montre a été remise avec assurance en 4 jours, en mains propres. Vendeur a éviter !!!!

Dealer's comment:

Merci beaucoup pour votre commentaire. Nous souhaitons avant tout nous excuser pour cette mauvaise expérience. Nous allons continuer à travailler sur nos procédures d'expédition et la communication correspondante.

Review by Federico M. from on 02. August 2022


Omega ...

Shipping
Item description
Communication

Buyer's comment:

Non in linea con quanto dichiarato, Box and Papers per me vuol dire Scatola e garanzia Originale. E' arrivata una scatola generica e una garanzia non sua ( con possibilità di rimborso di 150€). ....Restituito il tutto-

Order canceled

Review by Elisabeth F. from on 26. July 2022


Cartier ...

Communication

Buyer's comment:

Nachdem meine Zahlung eingelangt war, kam eine Mitteilung, dass das 750er Goldband der Uhr "zu Bruch" gegangen war und man ein schwarzes Lederband montieren musste. Und die Frage ob ich die Uhr trotzdem nehmen würde, wohlgemerkt zum gleichen Preis, denn Nachlass wurde mir keiner angeboten. Nachdem ich ablehnte wurde die Transaktion einfach als Widerruf durch mich gewertet. Auf meine Frage wie ein goldenes Uhrenarmband irreparabel "zu Bruch" gehen kann wurde nicht reagiert und auf die Frage wie ich zur Rückerstattung meines Geldes komme, erst nach der 2. Urgenz. Abschließend ein Interessanter Umstand - derzeit wird das selbe Uhrenmodell mit der selben Nummer auf dem Gehäuse auf der Plattform "Zeitauktion" um 3.250,- teurer als ich es gekauft hätte angeboten.

Dealer's comment:

Vielen Dank für Ihr offenes und ehrliches Feedback. Wir bedauern diesen Umstand und die Ihnen dadurch entstandenen Umstände sehr. Uns liegt die Zufriedenheit unserer Kunden sehr am Herzen, weswegen wir auch dank Ihres Feedbacks weiter unsere Prozesse und die Kommunikation innerhalb der Transaktionen optimieren können.

Order canceled

Review by Paul D. from on 22. July 2022


Omega ...

Communication

Buyer's comment:

Transaction cancelled after my offer was accepted and I had paid for the watch. As the Omega had no box and a non Omega strap I ordered these just after my purchase from another site only to be told 5 hours later that the watch was already sold. Refund arrived today. Not a great service despite an apology. Still no explanation as to how it happened. I have bought many watches from many sites and this has never happened to me before This is my reason for the poor rating. P

Dealer's comment:

Thank you very much for your honest feedback! We apologize for this inconvenience. Unfortunately, there was an error in the system and therefore we could not process your order in time. We are investigating this problem intensively and hope to repair it as soon as possible.

Order canceled

Review by Peter P. from on 18. July 2022


Jaeger-LeCoultre ...

Communication

Buyer's comment:

Service und prozesse sind leider win völliges chaos. Kauf hat fast 2 Wochen gedauert, und immer hat etwas nicht gepasst, so dass ich es einfach aufgegeben habe bei chrono was zu kaufen

Order canceled

Review by Peter P. from on 30. June 2022


Jaeger-LeCoultre ...

Communication

Buyer's comment:

Furchtbar

Dealer's comment:

Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Unannehmlichkeiten und die Verzögerung bei der Kommunikation. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.

Review by Sofia S. from on 20. June 2022


Audemars Piguet ...

Shipping
Item description
Communication

Buyer's comment:

Leveransen av klockan gjordes inte till mig utan till en för mig okänd person som bor på samma gatuadress som jag i en bostadsrättsförening med många andra boende. Jag kontaktade flera gånger leverantören UPS och frågade när och hur leveransen skulle ske, men UPS kunde varken meddela till vem/var eller vilken tid leveransen skulle ske. Utan att klockan hade levererats fick jag meddelande från Chrono24 om att leveransen hade skett och att affären därmed var avslutad. Då hade jag ingen aning om var klockan fanns och försökte därför få kontakt med Chrono24, men fick aldrig något svar. Jag hörde också av mig till UPS som informerade att klockan hade tagits emot av en person som de hade förnamnet på men inte någon mer information om. Jag har fortfarande inte fått något svar från Chrono24. När jag efter en tid fick tag på klockan, utan hjälp från Chrono24 eller UPS, och kunde kontrollera den visade det sig att packningen inte var äkta och inte heller passade klockan, vilket inte informerades om i annonsen. Klockan behöver därför reklameras eller lämnas in på service för att åtgärda packningsfelet. Jag skulle tyvärr inte rekommendera någon att handla av Chrono24 då det är är mycket osäkert om köparen trots betalning erhåller varan, och det inte heller fungerar att kommunicera med säljaren.

Dealer's comment:

Thank you very much for your honest feedback. We regret to hear that you've experienced issues with the delivery and during the communication. We will transfer your feedback to our shipping company and will continue to work on our shipping procedures as well as the corresponding communication. Furthermore, we will forward your feedback to the responsible team and make sure to describe our watches with more precision and transparency in the future.

Order canceled

Review by John H. from on 31. May 2022


Cartier ...

Buyer recommends this dealer

Communication

Buyer's comment:

Very slow answer!

Dealer's comment:

Thank you very much for your feedback. We are very sorry for the inconvenience and the delay in communication. We will continue to strive for faster response times and a better service.

Order canceled

Review by K. C. from on 18. May 2022


Omega ...

Communication

Buyer's comment:

My order wasn't handled properly between the different agents handling my order. The messages were inconsistent and not conveyed properly. My order was cancelled with no warning or explanation after even an agent confirmed to me that the order can be processed and I just had to wait for them to confirm the new shipping cost. I found out that they had relisted the item and sold to someone else and even had to call the support team 4 times to get an explanation. Not a great experience.

Dealer's comment:

Thank you very much for your feedback. We are very sorry for the inconvenience and the delay in communication. We will continue to strive for faster response times and a better service.