Over 400,000 watches covered by Chrono24 Buyer Protection

SeriousWatches

Trusted Seller since 2018
Watches sold with Buyer Protection: 3146

5.0 out of 5 stars  |  Reviews: 2,564

Detailed explanation of ratings 

 5.0
Shipping
 4.9
Item description
 5.0
Communication
99% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by James B. from on 29. September 2021


OceanX ...

Shipping
Item description
Communication

Buyer's comment:

Seems like they say one thing and then do another Photos do not show the high gloss of the watch, very disappointed with the entire transaction. I am surprised that Chrono24 allows a company like to operate on its platform. I was told to send back the watch for return 9no problem and no talk of fees for doing so) then when they received watch they put a mediation call for you to mediate the situation. This is not how you treat customers——-be upfront with the customer from the start so they can make an educated decision.

Dealer's comment:

Dear Mr. Bailey, Unfortunately you returned a watch to us in worn condition. We simply asked Chrono24 to step in after submitting some pictures to them of the condition it arrived back in. I'm sorry you've taken offense to this and overall very sorry for the situation, as we can't sell the watch anymore and you're unhappy as well! We have a hassle-free return policy, also supported by Chrono24, of easy returns providing the watch is in the same condition it arrived :-). Best regards, John SeriousWatches

Order canceled

Review by Demetrios P. from on 02. April 2020


NTH ...

Communication

Buyer's comment:

Would not except any of my credit cards to make payment