CollectorsWatches - Massapequa Park, NY
4.5 out of 5 stars | Reviews: 1124
Detailed explanation of ratings
| 4.6 | Shipping |
|---|---|
| 4.5 | Item description |
| 4.4 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Order canceled
Review by from on 13. November 2023
Rolex ...
Order canceled
Review by RD from on 09. October 2023
Rolex ...
Buyer's comment:
After being in contact with them and saying the order could be shipped overnight, I bought the watch and had no news from the seller for a week and after 4 mails, just to ended up learning the transaction was canceled as they could not ship to a hotel, something that I wish I was told from the first place.
Dealer's comment:
due to high risk , we are unable to ship to a random hotel that your not even staying at with no one to receive package.
Review by SERGIO M. from on 11. May 2023
Omega ...
Buyer's comment:
Buying a watch from this dealer has been a terrible experience. The watch’s bezel did not rotate and was clearly faulty. The communication was poor and irregular. Fortunately, I could get a refund from Chrono24.
Dealer's comment:
the watch was covered under warranty as all the other thousands of watches we sell on chrono24. The client sent it in for warranty repair and as a courtesy we made an exception and allowed for a full refund after the return period had expired.
Order canceled
Review by LIN CHAI L. from on 11. April 2023
Rolex ...
Buyer's comment:
4-5 dats after payment made, was advised that they were facing shipping difficulties to Malaysia which I was required to pay $299 for ensured shipping. Poor communication. Definitely would not recommend this seller.
Dealer's comment:
unable to secure adequate insurance and safe shipping to Malaysia, no longer shipping to that country in particular.
Order canceled
Review by Antun I. from on 16. February 2023
Rolex ...
Buyer's comment:
Kauf wurde annulliert, entsprach nicht der Beschreibung
Order canceled
Review by TC from on 10. February 2023
Rolex ...
Buyer's comment:
Accepted order, generated shipping label. Expected delivery date past by and they would not respond to messages. Eventually responded after I initiated intervention from Chrono24 and said item was sold. Watch remained advertised on their own website the whole time. Why accept order and generate label to a sold item? Shady. Read their reviews, they tend to blame buyers for their errors. Not to be trusted. Avoid.
Dealer's comment:
Thank you for your feedback with our 1000s of POSITIVE reviews you understood that the item was not available and still continued to push the issue. We sell on various different platforms and the sync that occurs onto chrono24 is lagged by a day. We had an even newer better replacement option for you and you opted out. We sell dozens of watches daily and if there is an issue we always have a solution, you chose your refund option and received it. Feel free to view or inventory and purchase when you are ready for a luxury watch. We are always selling top quality watches at the best possible price.
Order canceled
Review by Panayiotes F. from on 09. February 2023
Breitling ...
Buyer's comment:
I contacted the seller for clarification on the condition of the watch. It was described as being in excellent condition but the photos demonstrated scratches and marks. Days passed with no reply from the seller. I finally bought a similar watch from a different seller for thousands less and in perfect (i.e. never worn) condition.
Order canceled
Review by Geoffroy H. from on 30. January 2023
Rolex ...
Buyer's comment:
Seller is unreliable and actually seems to not even own the watches he is selling which leaves you waiting ages for them to ship simply to be told weeks later that they can’t…
Dealer's comment:
Buyer took 3 weeks to pay, also was not insurable to their area of Australia from New York. Our completed transactions history, current live in stock inventory , and positive reviews tell a completely different story.
Order canceled
Review by Mark R. from on 31. October 2022
Omega ...
Buyer's comment:
Bought and processed payment, but there was no communication from seller. Ended up canceling order after a week of no responses.
Order canceled
Review by John D. from on 09. August 2022
Breitling ...
Buyer's comment:
I requested to buy a watch, they accepted and waited…. No communication, finally I reached out to inquire on the status of the watch and delivery and they informed me that the watch was no longer available. Thankfully I bought another watch from a different dealer and the experience was much better.
Review by Chu Hian L. from on 11. April 2022
Rolex ...
Buyer's comment:
Send me a broken watch. Watch not able to wind. Have to sent for service and repair - cost me a pretty sum.
Dealer's comment:
this is a single quick movement Rolex President that requires a different movement/crown operation that the buyer is unfamiliar with. watch is covered by our money back guarantee and one year warranty. thank you for your business and we are happy you kept the item.
Order canceled
Review by tak Ho C. from on 24. January 2022
Rolex ...
Buyer's comment:
Sellers who don't keep their promises. Waited days after payment to unilaterally cancel the order, the whole process wasted 9 days. No apology, no reason. Now the price of the watch has gone up. The reason for the cancellation of the order is because the price has risen and it has been closed and resold. So this seller has no business ethics and is not reliable at all.
Dealer's comment:
The item was no longer available, and Chrono24 did not sync the proper inventory to the website from our company website. We cannot sell something we do not have in stock unfortunately. Feel free to make another purchase as we do have hundreds of watches in stock with them selling daily. I am sure you understand this market and any Rolex does not sit around for too long. Looking forward to your future business and adding to our thousands of confirmed positive transactions here.
Review by Clark S. from on 17. January 2022
Rolex ...
Buyer's comment:
The watch was shipped with spare links inside the box rattling around against the watch, they scratched it obviously. The dealer was non responsive with my messages/concerns. Wouldn’t take the time to respond… or pack a $10,000 watch with care. I highly recommend ordering from another seller.
Dealer's comment:
we package and ship very safely and securely as we have the other thousand plus transactions here on chronological alone. It seems like the contents may have loosened in transit. enjoy the watch and wear it in good health.
Review by M from on 25. October 2021
Rolex ...
Buyer's comment:
By far the worst watch buying experience I have ever encountered on Chrono24. The seller was unresponsive during the entire purchase experience. The Rolex box I received was not the same box listed by the seller. The box was all wrong, poorly made, and FAKE. The logo and crown on the inner flap (and I have pictures) was all wrong and the inside of the box smelled like cheap glue. The inner box had green paint rubbed off on all sides, which is NOT something that REAL Rolex boxes do. I have several REAL Rolex watches and boxes purchased from Rolex boutiques to make an accurate comparison and was told by RSC the box was FAKE. The warranty card was also dated and not open/undated as listed in the original ad. I get the need to date the card for warranty purposes on purchase, but the card was dated well before I made the purchase once again suggesting false advertising. As a result of the "bait and switch" by the seller, and my concerns the watch was also FAKE, I immediately canceled the order and requested mediation from Chrono24. The seller contacted me (finally) and suggested the shipping department mistakenly sent me the wrong box and offered to send a replacement. This excuse is laughable because the box sent with the watch was FAKE, how can I trust anything from the seller at that point?! I blame Chrono24 for this horrendous experience and am taking my future buying/selling business elsewhere. While I have experienced solid transactions on Chrono24 in the past, when spending 17k on a watch sight-unseen (my mistake, I know), the trust placed in the company overseeing these deals should mean something and someone needs to be accountable for these shady practices.
Dealer's comment:
We shipped a genuine Rolex Watch & Box set as we have done in the past 1000 confirmed positive transactions on chrono24 and growing. This party complained about a small mark on the box which we offered to exchange it for them and/or return the watch for a full refund. We have been in business for 70 years with brick and mortar locations all over the Northeast. The client clearly had buyers remorse and had to come up with a lengthy excuse. We stand behind all of our items with 100% satisfaction guarantee & a hassle free money back guarantee.
Order canceled
Review by Steve from on 11. February 2021
Rolex ...
Buyer's comment:
I purchased from Collectors Coins & Jewelry after exchanging several messages to check availability then decided to proceed and wire money. A few days later they had cancelled the transaction without any notice until I had to find out over 10 days later, then ask them to cancel the transaction since they had sold it sonewhere else after our agreement. It has almost been 3 weeks and I do not have my funds returned to me. As a well known Sydney based dealer myself, this is a very unpleasant experience being my first purchase on C24.
Dealer's comment:
this is Chrono24 not us, they took longer than usual to accept your payment and are taking longer to return it. not in our control. as per our all 5star reviews. everyone is always happy and receive their items in a timely fashion. all this was beyond our actual control.
Order canceled
Review by Jean M. from on 16. January 2020
Panerai ...
Buyer's comment:
Après plusieurs messages je n’ai reçu aucune réponse de sa part. Et au final le produit annoncé n’existait pas.
Dealer's comment:
Took too long to order, sold to another chrono24 client.
Review by Mr wong from on 07. January 2019
Rolex ...
Buyer's comment:
Watch movement model and watch is wrong, not all original, changed the accessories, no instructions to the buyer, the information has not been answered, very poor store
Dealer's comment:
everything was listed in description,
Review by meta B. from on 06. August 2018
Cartier ...
Buyer recommends this dealer
Buyer's comment:
De band was waarschijnlijk verwisseld was heel vies en oud en de sluiting verbogen en sloot niet jammer
Buyer's comment:
Photos are not real