Leader in secure luxury watch purchases and sales since 2003

Monaco Luxury Watch

Trusted Seller since 2017
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 2
Watches sold with Buyer Protection: 4581

4.6 out of 5 stars  |  Reviews: 3,875

Detailed explanation of ratings 

 4.6
Shipping
 4.9
Item description
 4.4
Communication
89% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Order canceled

Review by Walter C. from on 23. December 2021


IWC Portofino Automatic IW357403

Communication

Buyer's comment:

Early May of this year I was interested in the IWC Portofino. The watch wasn’t in stock but after a few mails they communicated that the delivery time would be 8 till 10 weeks. So I ordered the watch on May 10th. I’ve waited more than 7 MONTHS and it was still not clear when the watch would be delivered. This week I decided to cancel the order. I’ll keep the story short. The communication (several mails) was always on the buyer’s side except when the store was closed in the summer. To make it clear, my experience with Monaco Luxury Watch is NOT good. So you have been warned !

Dealer's comment:

please accept our sincere apologies . We understand your disappointment, when we placed your order, the watch was available with a specific delivery time. Unfortunately during the procedure the watch has a lot of delayed. We always try to handle these matters with expertise, which includes a continue communication with our clients.Again, please accept our apologies.We hope there will be another chance for us to show you our competences and reliability. Best regards, Monaco luxury Watch

Order canceled

Review by Branko B. from on 21. December 2021


Omega Seamaster Diver 300m Co?Axial Master Chronometer 210.30.42.20.01.001

Communication

Buyer's comment:

I wanted to buy an Omega Seamaster 300M as a gift, for specific person, on exact date. Before doing the purchase, I've been in a contact with the MLW team and asked about delivery time. Only after assurance that there is enough buffer time for them to procure the watch, money was transferred onto Chrono24 escrow account. As the time window for delivery came closer, it bacame harder to obtain the information on delivery time. After taking 4 consequent telephone conversations with the MLW team I finally received information that they are not only not going to deliver as agreed but that they need a whole month, due to holidays to even find out the new delivery time. Other reviews left on Chrono24 made me understand that this is not a unique situation but more a normal thing with some of the people have had thesame experiences with even longer waiting time. Anyways, a good lesson that attractive price and few good reviews does not guarantee delivery on time. Thanks to Chrono24 team for expedite order cancelation. P.S. : MLW team, in case you decide to reply with "sorry" and "please understand", I kindly ask you to save it for someone else. I am aware that this is a very emotional expression but so was my purchase for a loved one that needed to come on time and thanks to you, it wont. Have a nice day.

Older than 30 days

Order canceled

Review by Paola C. from on 16. December 2021


Baume & Mercier ...

Communication

Buyer's comment:

Ho perso tempo inutilmente nell'aspettare di ricevere una risposta da qualcuno che vende cose che non possiede e quindi poi deve annullare l'ordine. Ora perderò altro tempo per riavere indietro sul conto i miei soldi e Natale se n'è andato.

Dealer's comment:

La preghiamo di accettare le nostre sincere scuse. Comprendiamo la sua delusione, il suo ordine è stato registrato il 3 dicembre con disponibilità, dopo 7 giorni la fornitura ci ha informati del fuori produzione. Cerchiamo sempre di gestire tali problematiche con competenza.La prego di accettare, nuovamente, le nostre scuse.Speriamo di avere un'altra occasione per mostrarvi le nostre competenze e la nostra affidabilità.I miei migliori saluti,Monaco Luxury Watch

Order canceled

Review by Nurzhan S. from on 16. December 2021


Maurice Lacroix ...

Communication

Buyer's comment:

Заказал часы, оплатил. Сказали что нет в наличии. Теперь уже два месяца жду возврата денег. Видимо могу забыть про них. Не рекомендую.

Dealer's comment:

please accept our sincere apologies . The accounting office went on Monday to our bank to refund your payment, apparently is not so easy to do a bank transfer in Kazakistan. Best regards, Monaco luxury Watch

Review by Thomas from on 02. December 2021


Longines ...

Shipping
Item description
Communication

Buyer's comment:

L'article devait être envoyé sous 10-15 jours, je l'ai finalement réceptionné plus d'un mois après. Par ailleurs, celui-ci devait être neuf et il a été livré endommagé (micro rayures et rayures sur le verre) sans aucun geste commercial de la part du vendeur. Je ne recommande absolument pas, heureusement que l'assistance Chrono24 était présente pour m'aider.

Dealer's comment:

Monsieur Beulaygue veuillez vous accepter nos sincères excuses. Nous comprenons votre déception, nous vous avions proposé le pick up de la montre et remboursement, nous vous avions proposé de renvoyer la montre à l'assistance Longines, vous aviez refusé les deux option. Encore une fois, s’il vous plaît accepter nos excuses. Nous espérons qu’il y aura une autre chance pour vous montrer nos compétences et notre fiabilité. Cordialement, Monaco Luxury Watch

Order canceled

Review by Mark from on 24. November 2021


Grand Seiko ...

Communication

Buyer's comment:

Got confirmation of watch, price, delivery date but then after payment was told that shop cannot get watch from supplier.

Dealer's comment:

Dear Mr. Vinkovits please accept our sincere apologies . We understand your disappointment, when we placed your order, the watch was available at the supplier. Unfortunately during the procedure the watch went our of stock. We always try to handle these matters with expertise, which includes a continue communication with our clients.Again, please accept our apologies.We hope there will be another chance for us to show you our competences and reliability. Best regards, Monaco luxury Watch

Order canceled

Review by Marek S. from on 21. November 2021


Breitling ...

Communication

Buyer's comment:

Leider musste ich den Kauf abbrechen, da mir die Uhr zum zugesagten Termin nicht geliefert wurde. In der ersten Nachricht des Verkäufers wurde eine Lieferzeit von 10-15 Werktagen genannt. Die Uhr wurde durch mich am 16.09. bezahlt und bis Ende Oktober nicht geliefert. Außerdem wurde auf meine mehrmaligen schriftlichen Nachfragen nicht mehr reagiert .

Order canceled

Review by Jörg W. from on 15. November 2021


NOMOS ...

Communication

Buyer's comment:

kann nicht liefern ... aus 10-14 Tagen wurden 6 Monate

Dealer's comment:

Dear Mr. Wilking please accept our sincere apologies . We understand your disappointment, when we placed your order, the watch was available at the supplier. Unfortunately during the procedure the watch went our of stock. We always try to handle these matters with expertise, which includes a continue communication with our clients.Again, please accept our apologies.We hope there will be another chance for us to show you our competences and reliability. Best regards, Monaco luxury Watch

Order canceled

Review by Corin C. from on 04. November 2021


Breitling ...

Communication

Buyer's comment:

Scandalos! La două săptămâni după ce am făcut plata mi-au spus că nu pot livra produsul!?

Dealer's comment:

Dear Mr Carcota please accept our sincere apologies for missing the deadline. We understand your disappointment, when we placed your order, the watch was available at the supplier. Unfortunately during the procedure the watch went our of stock. We always try to handle these matters with expertise, which includes a continue communication with our clients. Again, please accept our apologies. We hope there will be another chance for us to show you our competences and reliability. Best regards,

Order canceled

Review by Igor C. from on 26. October 2021


Zenith ...

Communication

Buyer's comment:

Not good

Order canceled

Review by Andreas G. from on 25. October 2021


TAG Heuer ...

Communication

Buyer's comment:

I ordered a watch and was told that i would receive the watch within 10-14 working days. Didn't hear anything from the seller before i wrote to them regarding delayed delivery. Several times they told me that I was soon getting my watch and after they have had my money withdrawn for more than 3 months they cancelled the order, and they are not willing to give a fair compensation in regards to the 3 months delayed delivery time, extremely bad communication and customership. This was the worst experience i could have imagined trying to buy a nice watch

Order canceled

Review by Simone L. from on 18. October 2021


Hamilton ...

Communication

Buyer's comment:

Pessima esperienza

Dealer's comment:

Bonjour M. Lancini veuillez accepter nos sincères excuses pour avoir manqué la date de livraison.Nous comprenons votre déception. Malheureusement les fournisseur ont eu beaucoup de retard avec les livraison.Nous espérons d'avoir une autre chance de vous montrer nos compétences et notre fiabilité.Toutes mes salutations,Monaco Luxury Watch

Order canceled

Review by Allan S. from on 07. October 2021


Omega ...

Communication

Buyer's comment:

Until I ordered the watch they replied fast. After I ordered the watch, I got no confirmation, no information about delay or anything. When I asked for information about new delivery timeline, I got no reply. Actually - I never found out if they want to sell me the watch or not. I cancelled the order. No response from them on that either.

Dealer's comment:

Dear Mr. Stejlborg please accept our sincere apologies for missing the deadline. We understand your disappointment, the delivery was supposed to take place in 1 - 2 weeks. During the procedure the supplier was in delayed. We always try to handle these matters with expertise, which includes a continue communication with our clients. Again, please accept our apologies. We hope there will be another chance for us to show you our competences and reliability. Best regards, Monaco Luxury Watch

Order canceled

Review by Attila O. from on 22. September 2021


Breitling ...

Communication

Buyer's comment:

I think this is not a very good sales politics, to have the cheapest price on site without stocks and then put the responsibility on manufacturer shoulders, for a very long delivery times. My money was holded more than two months, until i cancelled my order.

Dealer's comment:

Dear Mr Orban, Please accept our sincere apologies for missing the deadline. We understand your disappointment, your order was placed on the July and the delivery was supposed to take place within the 4 - 6 weeks. In august the supplier close for all the month. We always try to handle these matters with expertise, which includes a continue communication with our clients. Again, please accept our apologies. We hope there will be another chance for us to show you our competences and reliability. Best regards, MLW

Order canceled

Review by Rubén M. from on 21. September 2021


NOMOS ...

Communication

Buyer's comment:

Me dijeron que tenían el reloj en stock y que lo recibiría en un plazo de 10 a 20 días. Sin embargo casi una semana después de hacer el pago me dijeron que no había, que podían encargarlo y que tardaría 4 meses. Muy poca seriedad, un desastre

Order canceled

Review by Gerhard S. from on 18. September 2021


Glashütte Original ...

Communication

Buyer's comment:

Nachdem der vereinbarte Liefertermin um 3 Wochen überschritten war, wurde die Kommunikation gänzlich eingestellt. Mit anderen Worten, meine Anfragen wurden ignoriert.

Order canceled

Review by Mario B. from on 04. September 2021


Breitling ...

Communication

Buyer's comment:

Wenn ein Angebot bei Chrono24 hinterlegt ist, dann sollte man davon ausgehen, dass eine Reaktion ausgelöst wird. Dieses ist auch sofort passiert. Allerdings, dann erst 8 Wochen später zu erfahren, dass eine Uhr nicht mehr geliefert werden kann, ist schon grenzwertig. Das, glaube ich, weiß man wohl schon etwas früher, und zur Krönung noch die Anfrage stellt, nehmen Sie doch ein anderes Modell. Sorry, aber so gehr man nicht mit Kunden um. Apropos: Mit Chrono 24 lief alles einwandfrei. Keine Beanstandungen. Emphelenswert. Wirklich. Beste Grüße, M.B.

Order canceled

Review by Torsten S. from on 04. August 2021


TAG Heuer ...

Communication

Buyer's comment:

Das 2. Mal reingefallen. Beim 1. Mal den haben sie den Preis revidiert und um fast 2.000€ erhöht, beim 2. Mal nicht geliefert - Nach 6 Wochen hab ich die Bestellung storniert.

Order canceled

Review by David A. from on 02. August 2021


Chanel ...

Communication

Buyer's comment:

Just very disappointed by their attitude (delays, no tracking number, finally no delivery)

Order canceled

Review by Manuel T. from on 30. July 2021


Breitling ...

Communication

Buyer's comment:

Después de más de 1 mes esperando el producto tuve que cancelar el pedido porque nunca llego.

Dealer's comment:

Dear Mr. Tey please accept our sincere apologies . We understand your disappointment, when we placed your order, the watch was available at the supplier. Unfortunately during the procedure the watch had some delayed. We always try to handle these matters with expertise, which includes a continue communication with our clients.Again, please accept our apologies.We hope there will be another chance for us to show you our competences and reliability. Best regards, Monaco luxury Watch

Order canceled

Review by Anon from on 29. July 2021


NOMOS ...

Communication

Buyer's comment:

This dealer did not ship my watch and did not bother to communicate with me at all. I placed the order after they have confirmed that the watch is available. I asked about the shipment one week after order and got the answer "we will ship soon". Asked again on the second week and got the same answer. Asked the third time in the next week and no more response. I contacted Chrono24 to cancel my order. I am furious, what an absolute waste of time. Never again.

Dealer's comment:

Dear Mr. Ran please accept our sincere apologies . We understand your disappointment, when we placed your order, the watch was available at the supplier. Unfortunately during the procedure the watch had some delayed. We always try to handle these matters with expertise, which includes a continue communication with our clients.Again, please accept our apologies.We hope there will be another chance for us to show you our competences and reliability. Best regards, Monaco luxury Watch

Order canceled

Review by Lorenz S. from on 12. July 2021


Cartier ...

Communication

Buyer's comment:

Incredibly bad communication. I’ve asked them several times for the delivery time and they told me the same every time. It’s incredibly annoying as I’ve waited for almost a year. Then they just cancelled my order for the reason of not being able to send it into my country. I’ve wouldn’t advise anyone to buy a watch from this supplier.

Dealer's comment:

Dear Mr. Schrader please accept our sincere apologies . We understand your disappointment, when we placed your order, the watch was available at the supplier with a delivery time. Unfortunately during the procedure the watch had a big delayed. We always try to handle these matters with expertise, which includes a continue communication with our clients.Again, please accept our apologies.We hope there will be another chance for us to show you our competences and reliability. Best regards, Monaco luxury Watch

Order canceled

Review by Michael B. from on 12. July 2021


Zenith ...

Communication

Buyer's comment:

This draler offered a zenith chronomaster sport 2 for several thousand less than retail when everyone else was charging retail. Told me I would have to wait for several months. I waited for 6 months and messaged them every month. After telling me for 6 months that they will get me the watch the second hand market price of watch rose. They finally told me they can't get me the watch and I had to gwt chrono24 involved to get my money out of escrow. Jerked me around for 6 months, and made me miss the msrp price. Dealers now tell me a year wait on the watch. Dont trust their bait.

Dealer's comment:

Dear Mr. Biberman please accept our sincere apologies . We understand your disappointment, when we placed your order, the watch was available at the supplier with a delivery time. Unfortunately during the procedure the watch had a big delayed. We always try to handle these matters with expertise, which includes a continue communication with our clients.Again, please accept our apologies.We hope there will be another chance for us to show you our competences and reliability. Best regards, Monaco luxury Watch

Order canceled

Review by Pascal v. from on 01. July 2021


Breitling ...

Communication

Buyer's comment:

In my opinion totally untrustworthy. Ordered my watch in March and they promised to deliver it by 6 weeks. After 6 weeks no updates or anything. No communication. I had to ask about the status and they kept promissing to deliver the watch. It’s almost July now and after a lot of promises there is still no watch. If you pay that much money I would expect some proactive communication and some honest expectations. As I read the other reviews it seems that some people really get their watches, however I would never advise anyone to order here. Just pay a few 100 more somewhere else if you want a new watch.

Dealer's comment:

Dear Mr. V., please accept our sincere apologies . We understand your disappointment, when we placed your order, the watch was available at the supplier in standard delivery time. Unfortunately during the procedure the watch has some delayed. We always try to handle these matters with expertise, which includes a continue communication with our clients.Again, please accept our apologies.We hope there will be another chance for us to show you our competences and reliability. Best regards, Monaco luxury Watch

Order canceled

Review by Gianluca D. from on 30. June 2021


Omega ...

Communication

Buyer's comment:

Commerciante quasi irreperibile, risposte rare e intempestive; dopo più di due mesi e mezzo di ritardo sui tempi di consegna (già lunghi), ho annullato l'ordine, non avendo più notizie. Poco dopo aver annullato l'ordine, il negoziante mi avvisa che l'orologio è arrivato; gli chiedo a quel punto di spedirmelo e dice di averlo venduto a un altro soggetto perchè avevo annullato l'ordine; dunque mi chiede di ricominciare da capo, con un nuovo ordine, con tempi di attesa ancora sconosciuti. Penso fosse uno stratagemma per non ammettere che l'orologio non è mai arrivato neanche a loro, senza neanche prendersi le proprie responsabilità professionali nei confronti del cliente. Se non ci fosse il deposito a garanzia di Chrono 24, sarebbe una vera presa in giro.

Dealer's comment:

Buongiorno Sig. D., la ringrazio per il suo commento, l'orologio è stato ordinato dalla fornitura ufficiale con una tempistica di 4 - 6 settimane a fine aprile. La consegna sarebbe dovuta accadere durante la settimana del 10 giugno. La fornitura ci ha consegnato l'orologio in data 21 giugno. Ci scusiamo per il ritardo. La ringrazio. Cordiali saluti, Monaco Luxury Watch

Order canceled

Review by Peter K. from on 21. June 2021


Glashütte Original ...

Communication

Buyer's comment:

Auf seltsame Weise verlängerte sich die Lieferzeit auch dieser von mir bestellten Glashütte Original Uhr nach bereits verstrichenen 4 - 5 Wochen um weitere 8 (acht) Wochen. Danach zog ich die Reißleine bei diesem Händler und stornierte auch diesen Auftrag. Leider lässt das Bewertungssystem eine Bewertung mit 0 (Null) Sternen nicht zu, deshalb ein Stern, eigentlich ein Stern zu viel!!!

Dealer's comment:

Dear Mr. K. please accept our sincere apologies . We understand your disappointment, when we placed your order, the watch was available at the supplier. Unfortunately during the procedure the watch went our of stock. We always try to handle these matters with expertise, which includes a continue communication with our clients.Again, please accept our apologies.We hope there will be another chance for us to show you our competences and reliability. Best regards, Monaco luxury Watch

Order canceled

Review by Matthieu C. from on 16. June 2021


Zenith ...

Communication

Buyer's comment:

Promets des tarifs intéressants sur des montres...qu'il ne peut avoir 4 mois plus tard. A éviter

Dealer's comment:

Dear Mr. C., please accept our sincere apologies . We understand your disappointment, when we placed your order, the watch was available at the supplier. Unfortunately during the procedure the watch went our of stock. We always try to handle these matters with expertise, which includes a continue communication with our clients. Again, please accept our apologies.We hope there will be another chance for us to show you our competences and reliability. Best regards, Monaco luxury Watch

Order canceled

Review by Nicolas S. from on 14. June 2021


Longines ...

Communication

Buyer's comment:

Zéro La montre n’a jamais été envoyée A fuir comme la peste

Dealer's comment:

Bonjour M. S., veuillez accepter nos sincères excuses pour avoir manqué la date de livraison.Nous comprenons votre déception, votre commande a été placée en Avril et la livraison devait avoir lieu dans le délai de 4 - 6 semaines. Malheureusement les fournisseur a eu de retard avec la livraison. Nous essayons toujours de traiter ces questions avec expertise, ce qui comprend une communication continue avec nos clients.Encore une fois, veuillez accepter nos excuses.Nous espérons d'avoir une autre chance de vous montrer nos compétences et notre fiabilité.Toutes mes salutations,Monaco Luxury Watch

Order canceled

Review by Peter K. from on 11. June 2021


Glashütte Original ...

Communication

Buyer's comment:

Die Kommunikation mit diesem Händler war weniger als nur mäßig und die Bestellzeiten dieser Uhr erhöhten sich gefühlt fast täglich. 3-4 Wochen nach der Bestellung sollten es dann urplötzlich noch 60 Tage sein. Dann zog ich verärgert die Reißleine und stornierte den Auftrag. Leider muß ich hier einen Stern vergeben, verdient wären 0 Sterne

Dealer's comment:

ENG.Dear Mr. Kwitnewski please accept our sincere apologies . We understand your disappointment, when we placed your order, the watch was available at the supplier with a delivery time of 4 - 6 weeks. Unfortunately during the procedure the supplier informed us that the watch should be available in 60days. We always try to handle these matters with expertise, which includes a continue communication with our clients.Again, please accept our apologies.We hope there will be another chance for us to show you our competences and reliability. Best regards, Monaco luxury Watch

Order canceled

Review by Zdeněk K. from on 11. June 2021


Jaeger-LeCoultre ...

Communication

Buyer's comment:

Prodejce přestal (po půlročním čekání na objednané hodinky) komunikovat v okamžiku, kdy již bylo zvela zjevné, že Reversa, která (stále nabízí a inzeruje) vůbec nemá k dispozici. A bez omluvy.

Dealer's comment:

Dear Mr. Kypr please accept our sincere apologies . We understand your disappointment, when we placed your order, the watch was available at the supplier with a delivery time of 4 - 6 weeks. Unfortunately during the procedure the supplier had a lot of delayed with the delivery of this ref. We always try to handle these matters with expertise, which includes a continue communication with our clients.Again, please accept our apologies.We hope there will be another chance for us to show you our competences and reliability. Best regards, Monaco luxury Watch