luxuryinstock
4.5 out of 5 stars | Reviews: 1184
Detailed explanation of ratings
| 4.6 | Shipping |
|---|---|
| 4.6 | Item description |
| 4.5 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Order canceled
Review by Andy N. from on 20. July 2023
Omega ...
Dealer's comment:
Hello We are mortified by your review regarding the possibility to buy this watch. We are watches broker and your watch unfortunately have many malfunctions problem. Being a really cheap watch considering the reference brand, we preferred not to send you the watch as any repair is the guarantee of this watch was too invasive for us. We hope to best service you on a next occasion Sincerely Luxury
Order canceled
Review by Karol B. from on 17. April 2023
Mühle Glashütte ...
Buyer's comment:
Unhöfflich!
Dealer's comment:
Good morning, we are sorry about your review regarding the transaction which you did not carry out, however, we have taken steps to provide you with the information you requested, you have expired the order, you have not purchased the watch and you tell us that we are rude. Confident that we have provided the best possible service and have satisfied your need, we send you our best regards
Order canceled
Review by Sander T. from on 22. November 2022
TAG Heuer ...
Buyer's comment:
Verkoop kon uiteindelijk niet doorgaan omdat de horloge defect bleek te zijn. Het was netjes geweest als de verkoper dit gecontroleerd had voordat hij de horloge aanbood en niet nadat ik de betaling heb gedaan.
Dealer's comment:
Dear Customer, we are unfortunately sorry for your review but following a final verification check of the watch we found some operating anomalies of the watch and as such we informed you promptly. We hope to count you among our best customers in the future. Sincerely
Review by M. from on 11. November 2022
Baume & Mercier ...
Buyer's comment:
Les photos ne reflétaient pas l’état réel de l’article
Dealer's comment:
Hello, we are sorry for your negative feedback. The photos absolutely reflect the watch as described. We think that only out of spite you have published this review, but in the face of almost a thousand satisfied customers it does us no harm. Regards
Review by Alena R. from on 30. August 2022
Ulysse Nardin ...
Buyer's comment:
Отвратительное состояние товара
Dealer's comment:
Bad buyer
Order canceled
Review by Michał C. from on 25. August 2022
Rado ...
Buyer's comment:
Kupiłem zegarek i przy wysyłce okazało się że jest uszkodzony :/ w opisie przedmiotu sprzedawca pisało że jest nowy. Dostałem zwrot pieniędzy pomniejszony o 500zł :( Gdybym wiedział że zegarek jest uszkodzony nie kupował bym jego u tego sprzedawcy. Nie polecam
Dealer's comment:
Hello, we are sorry but after a quality check we found that your watch was malfunctioning. As such, we declined your order and immediately informed chrono24 of the inability to sell your watch. The reduction of your money is absolutely not up to us. We have not withheld any money. We are sorry but we have done our job professionally as always. Sincerely
Review by Martino P. from on 19. August 2022
Longines ...
Buyer's comment:
Per quanto mi riguarda non sono rimasto soddisfatto per diversi aspetti (comunicazione con il commerciante, professionalità non ottimale, confezionamento da migliorare e prodotto non il linea con quello che mi aspettavo sia per il cofanetto, interno che si presenta con il rivestimento rovinato e ghiera "virata" dunque di colorazione non conforme a quello che mi aspettavo) per un prodotto dichiarato NOS.
Dealer's comment:
Buongiorno siamo spiacenti che non sia soddisfatto, del prodotto e siamo altresi dispiciuti per il suo commento sopratutto per quanto riguarda la comunicazione in quanto abbiamo sempre risposto alle sue richieste sia tramite chat che tramite mail dove le abbiamo fornito anche foto aggiuntive del prodotto, comunque restiamo a sua disposizione per ogni ulteriore chiarimento. Distinti saluti L u x u r y i n s t o c k
Order canceled
Review by Remco V. from on 03. August 2022
Hamilton ...
Buyer's comment:
Handelaar annuleert order met reden: technisch mankement. Order was reeds betaald. Tot mijn verbazing zie ik het horloge gewoon weet te kopen staan maar het was toch kapot? Echter was wel de prijs verhoogd.
Dealer's comment:
We are sorry that you were unable to receive your watch but unfortunately it had a manufacturing defect. for our way of operating we send only perfect watches, in reference to the watch that we have published with a higher price this is not true because in our ads there is no watch like the one chosen by you, we hope you can find the watch that want. Best regards L u x u r y i n s t o c k
Order canceled
Review by Michael H. from on 11. May 2022
Breitling ...
Buyer's comment:
Bietet Uhren als neu ( fabrikneu ohne Gebrauchsspuren ) an, meldet sich dann nach nein par Tagen, daß zB. die Dornschließe nicht original, sondern nur vergoldet ist, und bietet dann etwas Rückerstattung an. Absolut nicht zu empfehlen.
Order canceled
Review by Markus S. from on 14. April 2022
Zenith ...
Buyer's comment:
Dealer cancels the purchase after I have found out about the availability, ordered and paid for it... I would have been happy to have been contacted or just a "Sorry" but this apology is apparently not necessary either. therefore not recommended.
Dealer's comment:
Hello we apologize but it was not our mistake, the watch was bought by another customer but the system did not put it as sold, we apologize that you have not been able to receive your watch, we promise that as soon as we have one other available we will contact you. Best regards
Order canceled
Review by from on 04. February 2022
Ebel ...
Buyer's comment:
It is disappointing, having proceeded on the sellers offer and making full payment via Trusted Checkout, to have the seller renege on his commitments. The reason given was that there was a slight defect with the strap but I was never given details nor the opportunity to proceed nevertheless with the purchase. Perhaps not surprising to be informed the item was put back on sale at a higher price.
Dealer's comment:
Hello, we thank you for your valuable comment, and we confirm that we did not ship the watch as it had a defect in the strap, and our sales policy requires us to ship perfect watches, the price increase is small. account as we have incurred a price for the replacement of the strap and we are talking about a surcharge of only € 50, if you are interested in buying we are always at your disposal. Best regards
Order canceled
Review by Matthias K. from on 24. November 2021
Ebel ...
Buyer's comment:
Cancelled purchase with reasoning cant ship to Germany. A joke, as from Italy to Germany there is no shipping problem and no restriction.
Dealer's comment:
Hello Mr. we are sorry that we have not been able to fulfill your request and we confirm that we can ship to Germany., And only that in refusing your offer due to unavailability we have mistakenly selected the wrong option. We remain at your disposal for any further requests, and we will be happy to offer you free shipping if you choose another watch. Best Regards
Order canceled
Review by Barry A. from on 29. October 2021
Ebel ...
Buyer's comment:
I was upset that they sold the watch to someone else whilst we were in negotiations.
Dealer's comment:
Dear customer, thank you for your valuable comment, but already during our negotiation I had informed you that it was booked for another customer and that if he got free I could sell it to him. If, however, he is still interested in the product as soon as it is available we will be able to sell it to him. With best regards
Order canceled
Review by Kristian K. from on 15. October 2021
Longines ...
Buyer's comment:
After accepting my offer, it turned out that they did not have the watch of my choice
Dealer's comment:
Dera customer, sorry for the inconvenience, but there was a problem in our warehouse with the watch codes. If you are interested in another product in the future we will reserve you an exceptional price. Best regards
Order canceled
Review by Marc G. from on 06. October 2021
Omega ...
Buyer's comment:
Cancels the order and insert the same watch more expensive a few days later. Tells lies that the watch is not working. Not trustworthy dealer. Best regards, Marc Gebauer
Dealer's comment:
no lies, the watch had problems that we had to fix. The higher price is due to this repair. If you are still interested in the watch we will give you a good price Best regards,
Order canceled
Review by Francesco from on 22. October 2020
Baume & Mercier ...
Buyer's comment:
In seguito ad accettazione mia offerta comunicano verifica disponibilità... esito negativo. Scarsissima professionalità, poca gentilezza, risultato assolutamente insoddisfacente!!!!
Dealer's comment:
Siamo desolati dalla sua recensione, purtroppo gestiamo circa 2000 orologi di vari fornitori. Nel suo caso specifico abbiamo riscontrato delle incongruenze sul prodotto da parte del fornitore e non e' dipeso dal nostro lavoro. Cordialmente
Buyer's comment:
How can a dealer be allowed to offer for sale an item, accept the offer and allow payment through escrow when the item is not available from the start? Communications even confirmed the item was going to be shipped !!