Watch Philosophy
4.6 out of 5 stars | Reviews: 526
Detailed explanation of ratings
4.7 | Shipping |
---|---|
4.8 | Item description |
4.5 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Order canceled
Review by Alan T. from on 01. September 2023
Omega ...
Dealer's comment:
Dear Alan, Thank you for purchasing from us. We apologise for the delays and lack of communication that you have experienced and are working to improve with this. Each review helps us to improve our service so we appreciate your feedback. However, we hope that you are satisfied with your new watch and if there is anything you need in the future please don't hesitate to contact us and we will be here to assist you Best Regards The team
Order canceled
Review by LEONID T. from on 14. February 2023
Breitling ...
Buyer's comment:
Bad communication. Wrong advertising. Not recommended. Poor business.
Order canceled
Review by James from on 25. January 2023
TAG Heuer ...
Buyer's comment:
The watch was advertised as being in stock and delivery by 19th Dec latest. It was a Christmas present, or at least meant to be. On 17th Jan it still hasn’t arrived so have cancelled the order.
Review by Darryl from on 09. October 2022
Breitling ...
Buyer's comment:
AVOID - definitely not worth the lowered prices. The worst customer service I have ever experienced, from start to finish just truly terrible. Sent the wrong watch - lied to constantly - Out of pocket - Over 2 weeks to get the correct watch - And the worst part is I was some how to blame for this whole mess “ The Customer “ seems like there are a few others that have experienced this service going by the reviews, this is NOT how purchasing a watch should be. Rick ( apparently supposed to be a manager ) Should not be working in customer service and really shouldn’t be selling watches if he / they don’t know what they are doing.
Order canceled
Review by Aryan R. from on 28. September 2022
Hamilton ...
Buyer's comment:
The listing said it would arrive within 2 weeks or so, more than 3 weeks later I get an email saying it hadn’t even been sent. Despite multiple messages spaced days apart I had recently gotten no reply.
Order canceled
Review by Jay from on 26. April 2022
Omega ...
Buyer's comment:
There were several issues with this seller and I’d suggest prospective buyers think hard about whether the lower price justifies the potential problems before proceeding with their purchase. Issues comprised: (1) raising their price after I confirmed I was happy to proceed (my fault for continuing with the transaction post this in light of their price still being the lowest); (2) not fulfilling the transaction by the agreed date and ignoring my call / emails over the course of the week before the due date; (3) when I called I received a very curt and condescending response - something to the effect of, we’re not going to contact you with a status update we’ve got a hundred orders, you should contact us; I politely replied I’d emailed twice - no apology and a promise to return contact which was never fulfilled. Not really an appropriate approach for a high value transaction. I felt I had no choice but to cancel and buy elsewhere, which will cost me 2-3 months. Very disappointing.
Order canceled
Review by Chris from on 27. March 2022
Zenith ...
Buyer's comment:
The seller stopped communicating and the order was never fulfilled
Order canceled
Review by Liam from on 07. February 2022
Hamilton ...
Buyer's comment:
Poor communication and no contact since point of order and payment. Order subsequently cancelled due to no contact after over 3 weeks of chasing through various channels. Waste of time
Order canceled
Review by Sav S. from on 05. February 2022
TAG Heuer ...
Buyer's comment:
I would not recommend this dealer. I was given multiple assurances by Maxim in early December that the watch I wanted was indeed available to order and would be delivered by mid January. I paid for the watch on the 8th of December and received confirmation from Maxim on 16th December that the watch had been ordered (the dealer doesn't actually seem to hold any watches in stock). I then did not hear from Maxim ever again. I sent three further messages between 31st December and 22nd January asking for updates, all of which were ignored. I even asked Chrono24 if they would be able to reach the dealer on my behalf and their messages were similarly ignored. I did call the dealer's number for an update and Maxim was unavailable. I'm now doubtful that "Maxim" even exists. I eventually cancelled my order through Chrono24 support and will never purchase from this dealer again, and would advise others to avoid.
Order canceled
Review by Thomas D. from on 24. August 2021
TAG Heuer ...
Buyer's comment:
Didn’t have the item in stock even though advertised. Don’t reply to messages for days upon days, promised me delivery within 10 days. Was waiting 18 before I cancelled the order and only then did they try and contact me to discuss. If item is stocked then should be ok but they advertise 100s that they don’t even own.
Order canceled
Review by Frank S. from on 20. June 2020
Rolex ...
Buyer's comment:
Mir ging es wie dem vorherigen Kunden. Ich habe wahrscheinlich dieselbe Uhr geordert und keinen Kontakt herstellen können. Durch das Treuhandverfahren habe ich mein Geld zurück.
Order canceled
Review by Peter Z. from on 12. June 2020
Rolex ...
Buyer's comment:
Nach Vertragsabschluss gab der Händler kein Lebenszeichen mehr von sich. Keine Rückmeldung, keine Stellungnahme, keine Uhr... Nie wieder!
Buyer's comment:
I gave 1 star only because after 5 weeks of waiting and still had not been kept informed by this company and only after cancelling did they get in touch,if I could have given minus star I most certainly would have.