Over 110,000 users from around the world give us 4.8/5 stars

Watch Philosophy

Watches sold with Buyer Protection: 515

4.9 out of 5 stars  |  Reviews: 391

Detailed explanation of ratings 

 4.9
Shipping
 5.0
Item description
 4.7
Communication
96% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Order canceled

Review by Jay from on 26. April 2022


Omega Seamaster Diver

Communication

Buyer's comment:

There were several issues with this seller and I’d suggest prospective buyers think hard about whether the lower price justifies the potential problems before proceeding with their purchase. Issues comprised: (1) raising their price after I confirmed I was happy to proceed (my fault for continuing with the transaction post this in light of their price still being the lowest); (2) not fulfilling the transaction by the agreed date and ignoring my call / emails over the course of the week before the due date; (3) when I called I received a very curt and condescending response - something to the effect of, we’re not going to contact you with a status update we’ve got a hundred orders, you should contact us; I politely replied I’d emailed twice - no apology and a promise to return contact which was never fulfilled. Not really an appropriate approach for a high value transaction. I felt I had no choice but to cancel and buy elsewhere, which will cost me 2-3 months. Very disappointing.

Older than 30 days

Order canceled

Review by Chris from on 27. March 2022


Zenith ...

Communication

Buyer's comment:

The seller stopped communicating and the order was never fulfilled

Order canceled

Review by Liam from on 07. February 2022


Hamilton ...

Communication

Buyer's comment:

Poor communication and no contact since point of order and payment. Order subsequently cancelled due to no contact after over 3 weeks of chasing through various channels. Waste of time

Order canceled

Review by Sav S. from on 05. February 2022


TAG Heuer ...

Communication

Buyer's comment:

I would not recommend this dealer. I was given multiple assurances by Maxim in early December that the watch I wanted was indeed available to order and would be delivered by mid January. I paid for the watch on the 8th of December and received confirmation from Maxim on 16th December that the watch had been ordered (the dealer doesn't actually seem to hold any watches in stock). I then did not hear from Maxim ever again. I sent three further messages between 31st December and 22nd January asking for updates, all of which were ignored. I even asked Chrono24 if they would be able to reach the dealer on my behalf and their messages were similarly ignored. I did call the dealer's number for an update and Maxim was unavailable. I'm now doubtful that "Maxim" even exists. I eventually cancelled my order through Chrono24 support and will never purchase from this dealer again, and would advise others to avoid.

Order canceled

Review by Thomas D. from on 24. August 2021


TAG Heuer ...

Communication

Buyer's comment:

Didn’t have the item in stock even though advertised. Don’t reply to messages for days upon days, promised me delivery within 10 days. Was waiting 18 before I cancelled the order and only then did they try and contact me to discuss. If item is stocked then should be ok but they advertise 100s that they don’t even own.

Order canceled

Review by Frank S. from on 20. June 2020


Rolex ...

Communication

Buyer's comment:

Mir ging es wie dem vorherigen Kunden. Ich habe wahrscheinlich dieselbe Uhr geordert und keinen Kontakt herstellen können. Durch das Treuhandverfahren habe ich mein Geld zurück.

Order canceled

Review by Peter Z. from on 12. June 2020


Rolex ...

Communication

Buyer's comment:

Nach Vertragsabschluss gab der Händler kein Lebenszeichen mehr von sich. Keine Rückmeldung, keine Stellungnahme, keine Uhr... Nie wieder!