Over 400,000 watches covered by Chrono24 Buyer Protection

Master Luxury USA

Trusted Seller since 2010
This dealer owns a store in which you may view their watches.
Watches sold with Buyer Protection: 236

4.8 out of 5 stars  |  Reviews: 158

Detailed explanation of ratings 

 4.8
Shipping
 4.9
Item description
 4.7
Communication
94% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by Kirsty H. from on 24. August 2021


Rolex ...

Communication

Buyer's comment:

Item took a long time to ship, poor communication from the seller throughout, Seller used fed ex which lost the item (was stolen by an employee in their deport!!??). Lack of empathy or compassion from seller. No compensation, my husband did not have a present on the wedding day due to the gift going missing!! Lots of reviews saying communication poor from this seller- communication when you're buying a very expensive item is critical! Very delayed refund (been waiting for a month for this to be resolved). Would NEVER use this seller or Chrono24 again.

Dealer's comment:

Just to be clear, The package was STOLEN in Fedex facility in UK. Have NOTHING to do with. Also the refund has nothing to do with us, by the time Fedex admit package was missing, took few weeks. once they admit- chrono24 issue the refund. we never got paid for it, in-fact we still didn't get paid from our insurance for the stolen watch. We sorry, you didn't have a wedding gift, but what else could we do different???

Order canceled

Review by Robert H. from on 02. June 2020


Rolex ...

Communication

Buyer's comment:

watch was in Europe instead of U.S. as listed