Time Trader

Dealer's comment:

Thank You for taking the time to leave us feedback! We understand Your frustration and we are sorry this happened. We only would like to note that we warned You about the long delivery time for Your model from the very beginning. Unfortunately the brand changed the terms of sale, as well the price, and ignored our arguments that we ordered a watch long before these changes were introduced. The new price was not suitable for You and we understand Your decision. But we would like to draw Your attention to the fact that unfortunately there was nothing else we could do to change the situation and we have canceled the deal according to the mutual agreement. We do apologise for the inconvenience caused! We hope that next time we will be able to provide You with excellent service. Kindest regards,

Dealer's comment:

Thank You for sharing Your feedback! We are very sorry we didn’t manage to provide You with a good service. This model was not in our stock and we ordered it from our supplier. Unfortunately there were delays at the manufacture, which were out of our control and the watch did not arrive on time. Please accept our sincere apologies for all the inconvenience caused! We will do our best to not repeat this again. Kindest regards,

Dealer's comment:

Thank You very much for the review! We’re so sorry that Your experience did not match your expectations. This is on us. We always strive to provide our clients with all the information we have in time, and we regret that we missed the mark. We are sorry we didn’t manage to help. Please accept our sincerest apologies! We will use the feedback to make us better and to ensure this doesn’t happen again. Kindest regards,

Dealer's comment:

We understand why you are frustrated and we are sorry we let you down this time. When we ordered the watch for you, we received confirmation that the order would be completed, as well as the approximate time frame for its implementation. Unfortunately the manufactory suddenly decided to discontinue production of this model and we cannot influence their decision in any way. We are very sorry that this happened with your chosen model and we didn't manage to find alternative one. Chrono24 set their own exchange rates, they also counted us a commission on this transaction. We sincerely apologize for the inconvenience we caused! Kindest regards,

Dealer's comment:

We would like to make the situation clear. You contacted us on Friday afternoon and insisted on providing immediate answer. From the very beginning you insisted on providing a significant discount, you wanted to get a price much lower than we initially offered. We needed time to check all the details since the conditions of the deal were changed (the price). You haven't informed us that you are going to make the payment immediately. After Friday comes the weekend. Neither we, nor our suppliers work in weekends.So on Saturday and Sunday we were closed. On Tuesday morning we received information about the final price from the distributor and we immediately informed you about it. So you have been waiting for the answer just one working day - Monday. We would like to draw your attention to the current situation in the world - many manufacturers, distributors and ADs are closed, information comes with a delay, it causes inconveniences to all of us and unfortunately sometimes it just out of our control. We wish you could understand that a one-day delay in this situation could excused. We can't afford to keep the same price when the manufacturer increases the retail price of the watch and doesn't provide us with an additional discount. We also would like to draw your attention to the following fact : the deal would be closed and the price would remain the same unless you asked a huge discount from the very beginning. The change of the initial price and a hurry caused all the troubles. We tried to solve the problem, we offered you a compromise price and also offered you to choose a watch for your budget, unfortunately these options did not suit you, and we immediately provided you with a refund. We do apologize again for all the inconveniences and we count on your understanding.