111,000 purchases with an "excellent" rating worldwide

TNS Diamonds

Watches sold with Buyer Protection: 247

4.8 out of 5 stars  |  Reviews: 175

Detailed explanation of ratings 

 4.8
Shipping
 4.8
Item description
 4.9
Communication
97% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Sally R. from on 20. June 2017


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

The picture is an enhanced image and the watch is not nearly as clean, the strap is dull, not shiny (as in the picture) and has snapped within less than 3 weeks of wearing. The seller has behaved in a rude and obnoxious manner throughout the purchase process - do not expect any levels of customer service from this person. He has responded to my email regarding the broken strap with the preposterous suggestion that it was "pulled too hard" I had no idea Rolex straps were so fragile and poorly made to be broken so easily.... he has made no apology nor suggestion of recompense but has curtly and sarcastically told me to either get it fixed or buy a new one. Avoid this vulgar vendor, choose a seller with some integrity.

Dealer's comment:

We are sorry you felt this way about our customer service, we always strive to address any concerns to the best of our ability. The description for this watch clearly stated that "The genuine leather band included is not an original Rolex strap." A generic leather strap costs between $20-40 USD on average. We suggested just buying a new one locally, given that our store is in a different country than yours and shipping expenses would exceed the cost of strap.