110,000 purchases with an "excellent" rating worldwide

Zeitlounge

Trusted Seller since 2015
Watches sold with Buyer Protection: 1691

4.7 out of 5 stars  |  Reviews: 1,178

Detailed explanation of ratings 

 4.7
Shipping
 4.8
Item description
 4.4
Communication
92% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Order canceled

Review by Jan W D S. from on 24. May 2022


Jacques Lemans Jacques Lemans Liverpool 1-1799B Herrenchronograph Design Highlight

Communication

Buyer's comment:

Zeitlounge is absolutely not a company that I would recommend. Very unreliable!

Review by Linus A. from on 27. April 2022


Hugo Boss CONFIDENCE 1513793 Herrenarmbanduhr

Shipping
Item description
Communication

Buyer's comment:

Instead of sending me the watch, they sent it to a repair shop. And when I asked them what they were doing, they gave me a really bad treatment.

Dealer's comment:

It was not sent to a repairshop! When setting up the order an incorrect address was entered. So the first shipment was returned, after one day, we sent it out again one day later with the correct address. I explained the issue to you also but there was no reply whatsoever.

Older than 30 days

Order canceled

Review by Manfred E. from on 24. April 2022


Jacques Lemans ...

Communication

Buyer's comment:

Die Uhr wurde trotz Bezahlung nicht verschickt.

Order canceled

Review by RAFAEL AGUIAR R. from on 05. April 2022


Wenger ...

Communication

Buyer's comment:

Seller never answered nor shipped the watch after payment. Look for other sellers. Don't buy.

Order canceled

Review by Magaram O. from on 26. March 2022


Frederique Constant ...

Communication

Buyer's comment:

Beware! Totally unreliable seller. After 3 weeks I received storno with the comment that I (the buyer) was no longer interested. Which is a lie! Unbeleivable! I wrote an e-mail and the seller replied that the watch was not i a selling condition and immediately after that re-opened the same watch for sale. Never more!

Order canceled

Review by Nikolay T. from on 26. March 2022


Frederique Constant ...

Communication

Buyer's comment:

I am extremely disappointed! After my offer was accepted by the seller and after he had especially sent me a photo of the box and packaging and assured me everything is new and with warranty, I paid the agreed price. After 4 days I received a mail in German that the “case was found to be damaged” and I will not receive my order. Then a few days I did not receive any answer to my messages. I would definitely NOT recommend that seller. After seeing how many similar negative comments with the same issue he has, I do not understand how this still is a trusted seller.

Order canceled

Review by baddddd from on 12. March 2022


Orient ...

Communication

Buyer's comment:

Don't sell if you don't have it!

Order canceled

Review by Артур from on 09. February 2022


Fortis ...

Communication

Buyer's comment:

Принял закоз во время переписки на часы которых у него нет в наличии, сразу после оплаты начал предлогать другие за схожую сумму!

Order canceled

Review by Jarek B. from on 08. February 2022


Alpina ...

Communication

Buyer's comment:

The seller refused to sell the watch, writing that the price was a mistake. Finally canceled the order. Till now I did not get my money back. When you buy With this seller do not think that the price is correct. Seller can change his mind in any moment.

Review by sb from on 15. January 2022


Alpina ...

Shipping
Item description
Communication

Buyer's comment:

Ürün stoklarında olmadığı halde satış yapıyorlar. Belirttikleri süreden 40 gün geç ulaştı elime. Ürün resimlerdeki gibi değildi. İlanda yeşil kordon varken, onun yerine farklı renk gönderilmiş. Resimdeki kordonlar kumaş görünürken, gelenler kauçuka benzer bir malzemedendi. Kısaca asla güvenilir değil. hem 40 gün bekletip hemde resimde olmayan ürün gönderdi. Tavsiye etmiyorum.

Order canceled

Review by H. M. from on 03. January 2022


Junghans ...

Communication

Buyer's comment:

Keine Ware geliefert. Am 26.11.21 habe ich die am Tag zuvor bestellte Uhr bezahlt und dafür den Chrono24 Treuhandservice genutzt. Die Lieferung sollte innerhalb von 14 Tagen erfolgen. Bis zum 23.12.21 habe ich dann keine Nachricht des Verkäufers erhalten, keine Informationen zu Verzögerungen oder gar einen angepassten Liefertermin und die Bestellung storniert. Dank des Chrono24 Treuhandservice habe ich heute mein Geld zurück erhalten. Also, den Händler kann ich nach diesen Erfahrungen nicht empfehlen. Die reibungslose Abwicklung von Chrono24 hingegen ist hervorragend!

Order canceled

Review by Ferdinand Georg Z. from on 29. December 2021


Alpina ...

Communication

Buyer's comment:

I gave the company an offer, which they accepted. But I had an additional question about the rubber strap. While communicating with the firm, they suddenly stated that the watch was sold. Now I can see that they still offer the watch on Chrono 24. Therefor I must conclude that their buyer/dealer relationship is not serious.

Order canceled

Review by Zsolt B. from on 20. December 2021


Frederique Constant ...

Communication

Buyer's comment:

After paying for the goods, he stated that he would not ship to that country. And I am in the European Union!

Dealer's comment:

No not quite we had one piece left but it was sold a day before, chrono24 did not update the offer fast enough!

Order canceled

Review by Davide S. from on 08. December 2021


Hamilton ...

Communication

Buyer's comment:

Verkauf wegen Versandverzögerung nicht abgeschlossen

Order canceled

Review by International expert buyer from on 29. November 2021


Hamilton ...

Communication

Buyer's comment:

BE AWARE: This people use bait price, unfair sales policies and deception tactics, also they have poor communication skills. They tried to sell the watch for a higher price then what it was pubblished for after I had paied it already. They broke chrono 24 sale agreement, declare false objections, claim unreal cost and non-existent taxes, even lied over the saved message in chrono 24 chat. This shouldn't be a trusted seller at all. Be really careful, maybe they changed the store ownership, it event doesn't looks I was talking with professional seller at all. Chrono 24 customer care had to fix it and they did it very professionally.

Order canceled

Review by Dieter R. from on 27. November 2021


Mido ...

Communication

Buyer's comment:

Erst einigt man sich auf einen Preis dann hört man Tage lang nichts von dem Händler, dann heisst es die Uhr ist beschädigt und nicht lieferbar, wird aber am nächsten Tag wieder zum alten Preis über Chrono angeboten. Mich befremdet so ein Verhalten und ich finde es unseriös wenn der Händler nicht liefern will soll er es sagen ich kann auch woanders kaufen und das werde ich auch tun, nie wieder dieser Händler

Order canceled

Review by Wijnand G. from on 24. November 2021


Frederique Constant ...

Communication

Buyer's comment:

Overeenstemming bereikt voor verkoop van een horloge; betaling gedaan; twee weken gewacht; daarna bericht van verkoper dat het horloge 'niet meer leverbaar' was.

Order canceled

Review by Lukas Z. from on 02. November 2021


Junghans ...

Communication

Buyer's comment:

Der Verkauf wurde von dem Händler (Zeitlounge) leider abgebrochen nachdem ich das Geld überwiesen hatte mit genau zwei Worten: "price error" Fehler können passieren, keine Frage, aber ein kleine Entschuldigung wäre nett gewesen.

Order canceled

Review by Fabien G. from on 09. October 2021


Hamilton ...

Communication

Buyer's comment:

Annonce pour une montre qu'il n a pas en stock. Message après plus de 15jours pour annuler. Aucun égard ni de sérieux.

Order canceled

Review by Cristian P. from on 21. August 2021


Hamilton ...

Communication

Buyer's comment:

The seller did not succed to send the watch in 23 days after my payment. He said he will send it but never happend. A very bad experience with this seller. I stopped my order.

Order canceled

Review by Meriadec d. from on 01. August 2021


Meistersinger ...

Communication

Buyer's comment:

N’a pas ses montre en stock.

Order canceled

Review by Elsa C. from on 03. July 2021


Lacoste ...

Communication

Buyer's comment:

Je déconseil ce vendeur, j'ai acheter une montre qui était en stock, au bout de 3 jours, la montre n'étai pas disponible.

Order canceled

Review by Ammar B. from on 21. June 2021


Frederique Constant ...

Communication

Buyer's comment:

Poor response time from the dealer. Placed an order for a watch and was later informed by Chrono24 that the dealer didn’t have the watch in stock. Two weeks after receiving the payment, The dealer didn’t even bother responding and letting me know that they are unable to ship the watch as they don’t have it in stock.

Dealer's comment:

We were asked when it would ship and we replied to our best knowledge, it is quite untrue that we did not reply.

Order canceled

Review by LT from on 01. May 2021


Victorinox Swiss Army ...

Communication

Buyer's comment:

No communication and no watch. Received Refund.

Order canceled

Review by Harimisa R. from on 24. March 2021


Hugo Boss ...

Communication

Buyer's comment:

Paiement effectué le 2mars2021, au 14 mars, l article n a toujours pas été expedié. Puis le vendeur a annulé la vente sans aucune explication. Transaction deçevante

Order canceled

Review by Philippe R. from on 04. March 2021


Zeppelin ...

Communication

Buyer's comment:

Aucune réponse à mes messages, délai d'envoi non respecté

Dealer's comment:

This is not correct, we reply to every request but we did not receive any from you.

Order canceled

Review by jesper m. from on 24. February 2021


Jaguar ...

Communication

Buyer's comment:

De leverede aldrig men lovede og lovede men efter 1 måned gad keg jeg ikke mere

Order canceled

Review by Özgür K. from on 22. February 2021


Citizen ...

Communication

Buyer's comment:

Apolgy accepted but bargain over a watch which does not exist really is interesting experince.

Dealer's comment:

Unfortuantely the last piece in stock was not in a sellable condition.

Review by Domenico S. from on 06. February 2021


Swatch ...

Shipping
Item description
Communication

Buyer's comment:

Die Uhr hatte nicht poliert bzw. gereinigt, ohne Folie. Die Batterie ist leer, muss erst eine neue Batterie einsetzen lassen. Ich kann diesen Händler auf gar keinen Fall weiterempfehlen. Bin am überlegen, ob ich die Uhr wieder zurück schicke.

Order canceled

Review by Christian F. from on 02. January 2021


Alpina ...

Communication

Buyer's comment:

Deçu d'annuler ma commande pour délai

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